Real opinions from real people

A recent survey of our customers showed 85% found hotel reviews invaluable when choosing accommodation.

What are hotel reviews?

Two days after departure from the hotel, we send guests a questionnaire to encourage feedback about their hotel experience.

These unbiased comments and ratings are based on a number of criteria, from the check-in process to cleanliness of hotel rooms, from guests who have previously stayed at a hotel.

We encourage both positive feedback and recommendations on improvements the hotel could make.

Hotels consistently rated as excellent by guests get a special badge.

What is PillowTalk ™?

We have been compiling guests' reviews of their hotel stay since 2004, and have accumulated hundreds of thousands of reviews!

PillowTalk™ shows the key words used by guests to describe the hotel. The larger the key word, the more often guests used it in describing their experience in the review they sent us after their hotel stay. You can click on the words to see the reviews that are the most relevant for you.

How can hotel reviews help me?

• Unbiased fact: You have the assurance of factual, unbiased comments from guests who have actually stayed at the hotel.
• Confidence: Guest profiles give you the confidence to find a hotel to best suit your needs. Our profiles include: business traveller, leisure traveller, solo traveller, mature couple, young couple and family.
• Up-to-date: Within approximately one week of a guest's stay the review will appear on the site, so you can be assured of the most recent feedback.

Can I add a hotel review?

It is important to us that reviews are unbiased, so we only send questionnaires to people who booked through our websites and whose email address was provided on booking.

Are there any hotel reviews you don't publish?

We do not publish hotel reviews containing comments that are profanities, insults, threats, or are prejudiced. However, we do still publish the overall score the hotel has received.

Do you edit or change hotel reviews?

We do not edit, alter or adjust the hotel reviews in any way so you are assured of unbiased opinions.