Laguna Hotel

poor overall if in bournemouth would not use again (107932127)

not many, breakfast staff were very polite

one of the worst breakfasts I've had, noisy person banging on door constantly for an hour at 3 in morning to be let in somewhere in hotel woke the whole hotel up but no one from staff sorted him out.

No overall comment. (107985422)

good job it was only for one night, the hotel needs a lot of work to bring it up to scratch, (107599128)

cheapish, good big car park

holes in bedding, creaky floor, side of bath broken and hanging off, bathroom light did not work, shower did not work, towl rail directly behind bath so you can not sit back properly,

we enjoyed bournemouth, pool and boscombe and would come back but not to laguna hotel (107204630)

clean.

very very old fashioned in decor and facilities. rooms dowdy and handle in bath dangerous as sharp. the only staff we saw was in the restaurant and they were not listening to the requests asked for and portions minimal... would not stay there again.

No overall comment. (107184020)

Clean sheets, friendly staff

Could do without carpet in the bathroom for cleanliness purposes

I paid the full rate for the room (£60) although I was a single occupant - it would have been nice to have had a discount. The walk to the conference centre was a good 20 minutes which was not nice through the park at night time. (107265885)

Service in restaurant was efficient at breakfast.

Not possible to have a shower as there was no fixed shower head or curtain. The stock of sachets of drinks not replenished during stay (ran out of coffee sachets and had to get replacements).

No overall comment. (107165063)

Nice staff and breakfast was excellent

good food and service. (107180079)

The staff where very friendly and helpful

The shower head hung in the bath no were to put it when using shower so had to hold it. The floor boards in the room above very noisy if we stay again we would want a top floor room.Didn't no about disco loud.

No overall comment. (107134222)

Very good room space, clean and staff very friendly and helpful

Not bad..but rooms slightly old!

suited our purpose, overnight stay. was the only reasonably priced hotel available due to the lib dem conference taking place that weekend (107221561)

good breakfast, comfortable beds, clean linen and bathroom, central location

dated decor

Very satisfactory. Good location. (107267395)

staff were very friendly,courteous and efficient.

One tap was loose.

No overall comment. (107201949)

No overall comment. (107231267)

No overall comment. (107277844)

Very poor! (107296453)

None really - check in lady was very friendly.

It was like you had stepped back 50 years in time! The hotel was shabby, old and dirty. I would not recommend that anyone stays in this hotel.

I was extremely disappointed with this hotel and would certainly not recommend it. (107166880)

car park full when we arrived so parking difficult; room smelled stale and musty and felt damp; sheets on bed poorly fitted with pillow placed under sheets and had exposed mattress by the morning; tea and coffee in the room in a bowl which had been made wet so tea bags and coffee sachets had stuck together; previous occupants sweets wrapper still on the floor; bed side lamp had no bulb; bathroom old and shower ineffective; hot water very hot and no warning of this; decor old, dirty and tired; bar closed by 11.30 p.m. when we arrived back at the hotel and no room service; floor of room above had very creaky floorboards so when occupants arrived in room at 4.15 a.m. we were all woken up and then again when they used the facilities in the night; room next to car park so woken again by coaches 7 a.m. Sunday morning; room next to lift which was allowed to be used at 4 a.m. and woke us up; breakfast waitress unable to understand our meal request; full English breakfasts clearly prepared in advance waiting for order so was barely warm when it arrived; no-one at reception when we checked out so unable to make any observations direct to staff at the time.

No overall comment. (107169625)

It was cheapish at 60 quid a night for 2, but I wish I had spent a bit more and had a better experience. Breakfast was ok but we didn't have dinner there. Lovely Indian restaurant just up the road and nice ones in Westbourne village too, 10 mins walk away. (107248892)

staff are friendly and helpful.lovely gardens and nice pool

room was cramped with extra bed (not requested by us) couldn't open wardrobe properly. Only 4 coat hangers provided for two people. Decor, bedding and bathroom are very dated. Shower attachment over bath was very poor. Quite dirty in some parts of room, (dead moths on windowsill)dust had us sneezing. Had to share swimming pool with local instructors running private lessons, very inconvenient. Extra charges for using Jacuzi. Location too far from town centre. Upstairs corridors and wiring all looked old and shabby

Overall the stay was good, because it was very reasonably priced compared to other places in the area (107145039)

The staff were very friendly and helpfull

The bathroom was a bit small and it was difficult to get the shower temperature right

Good value for money but rather disappointed with the decor and comfort in particular the bed. Could have been a little more food for breakfast. Just happy I was only staying one night (107148647)

Good value for money. Nice breakfast although a little on the small size - Only one Weetabix

Decor very dated in the room and hotel in general. When I went to check in they were unable to find my booking and had to keep going into the back office. Parking was very restricted a lot of coaches in the car park

No overall comment. (107171849)

Bon accueil

Propret

No overall comment. (107182984)

entertainment in the bar was very good, the staff were very friendly.

room was very small, only just enough room to sit on the loo! Our stay was ruined on the last night by some drunk people in the next room to us, who came in at 4am, and proceeded to slam the door constantly as they charged in and out until they finally stopped around 8am!

Against some thing disturbing your relaxing, the general experience is nice, the hotel staff is friendly, I would recommend, it worths the price. (107167158)

Staff, general services, meals...

Kind of low cost feeling, room doors are very close to each other causing guests troubling each other in certain situations.Could hear people on the above floor walking.....

No overall comment. (107194065)

No overall comment. (97756661)

The hotel is very tired looking - needs refurb. Entertainment is just a joke!! (99921366)

enjoyable (107129175)

food and service very good

bed

Although we were on a business trip to Bournemouth this holiday caters more for the holiday market with plenty of coaches coming and going and entertainment in the evening. That said, the room was clean and adequate and the staff very efficient. The online booking process was a snip using www.HotelsYes.com Overall, good value for money. (107112220)

good (108071185)

food good

No overall comment. (107106973)

Adequate for our purposes (we had to attend a meeting the night before), but not a hotel I would choose for a leisure break. (107110691)

The room was clean and adequate. Staff were fine.

Beds and pillows were uncomfortable. Surprised to have blankets these days rather than duvets. It was a very hot night so almost impossible to sleep.

No overall comment. (97971192)

No overall comment. (108044409)

hotel was dated / had no shower / stingy food portions / creaking floorboards from all sides made it hard to sleep / tv in room only had 2 channels and was in poor condition

Good value. (97130867)

Location excellent. Lovely walk through parkland into central area. Hearty breakfast. Lovely gardens and outdoor areas at hotel.

Room very small, crowded.

Top marks!!! (108003223)

Excellent and really helpful staff. Will def stay again!!

We did enjoy our stay except for the bathroom and breakfast The staff were very good you didnt wait for anything and they were all pleasant (108054591)

Room was clean comfortable

Bathroom very small no room to dry yourself no shower You had to fill bath with shower head you couldnt have a shower Breakfast was very small ,

No overall comment. (97199725)

Poor car parking space

It was OK (108072174)

Room rates were reasonable

Lay out of hotel very confusing

Very Relaxing.... (97308969)

for a younger clientelle perhaps a review and update of entertainment (108002937)

friendly, helpful and good service

No overall comment. (97642121)

poor (99079771)

creaking floorboards above me. Loud music coming from bar area into room. Very dated room in need of full refurbishment.

Abysmal. I would have had a better night's sleep in my car (97892408)

Nil

(1)Paper thin walls (2) Stag party in next room-extremely noisy until 4am.(3)Poor decoration (4) Tiny breakfast with little choice. (5) Tiny bathroom with poor shower (5) Generally run-down.

lovely stuff (97493900)

breakfast, quaintness, facilities, location

weird beds