Anonymous (Young couple) 28 October 2008
poor
(107930787)

1.Problems checking in were advised we had no reservation and was told my booking number was wrong,even though this was sent to me via email.
2. Bathroom was too small almost felt clausterphobic and was not clean to my standard
3. At 10am whilst I was getting changed someone opened the room door and quickley shut it once I shouted. When I told the receptionist she just said it must have been a cleaner and dismissed the issue, not the professional manner I was expecting.
Anonymous (Young couple) 21 October 2008
No overall comment.
(107373441)

very clean room, comfortable bed. Modern design, very good commodities.

we could hear the lift from our room. Very bad soundproof in general. Also small room for a 4 star hotel. We did not want to try the breakfast considering the price they were charging for it.
Anonymous (Family with older children) 17 October 2008
No overall comment.
(107470369)

Location was great for shopping. Staff were friendly and very helpful. Free use of business center.

In house dining was poor-selection was limited and the one time I did order the food was salty. Towels were old and dirty. The general cleaning of the rooms could have been better.
Anonymous (Mature couple) 24 September 2008
Very comfortable and safe. Smart, friendly hotel. Reasonable value for money for central London.
(107134383)

Very well appointed hotel. Nice decor and well maintained. Friendly staff. good facilities. Excellent location.

Room and ensuite were adequate but not large. The windows were frosted, so no outlook.
Anonymous (Mature couple) 23 September 2008
No overall comment.
(107133437)
RICHARD from WELWYN GARDEN CITY, GB (Young couple) 15 September 2008
Great hotel, great location, would definately stay there again.
(107249023)

Excellent standard of decor. Lovely room, slightly on small side but did not bother us.
Anonymous (Mature couple) 29 August 2008
overall very pleasant although somewhat corporate - general impressions: excellent location, very pleasant staff, lack of attention to detail
(107214588)

Excellent location. Room ok -we had to change rooms becos lavatory blocked, this was done swiftly and helpfully - room service good, all staff very pleasant and helpful, good shower, taxis always available outside hotel

climate control didn't seem to work as room far too hot, no bath robes supplied and we had to ask three times, breakfast ludicrously expensive but think prob. in line with other similar hotels, barman didn't know how to make cocktails requested (negroni for example), and didn't have ingredients (no ginger ale for example)but he was very pleasant
Anonymous (Same sex couple) 04 August 2008
No overall comment.
(97323417)
Anonymous (Young couple) 08 July 2008
No overall comment.
(108046972)

Lovely room and very comfortable bed. Friendly staff and excellent swimming faciliies!! Plasma TV as a bonus :) GREAT value for money!
claire from Hereford, GB (Young couple) 01 July 2008
brillian, our anniverary is in september we are hoping to come back
(97412671)

beautifully decorated room, amazing fitness facility, lovely staff
Paul from Ely, GB (Young couple) 09 June 2008
No overall comment.
(97460900)

Friendly staff. Warm face towels on arrival at receiption was a nice touch. Modern, clean, everything in working order.

Expensive breakfast