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Hilton London Canary Wharf hotel ratinghotel ratinghotel ratinghotel rating

South Quay, Marsh Wall, London, E14 9SH
Excellent
Overall rating from 50 reviews

Guest reviews of the Hilton London Canary Wharf

Excellent
Bruce from Dundee, GB (Solo business traveller) 08 November 2008

No overall comment. (107314186)

Good
David from osnabruck, DE (Other) 03 September 2008

mostly very good..... (107249027)

positive comments Clean....friendly check in staff and concierge especially
negative comments some broken glass in room... poor service at restaurant...breakfast....staff attitude was disrespectful and interuptive drink service at bar was average.............still had to pay for a drink that had run out of mixer!!!! What! It should have been covered by the hotel as an apology
Excellent
JOHN from Sault Ste. Marie, Ontario, CA (Mature couple) 01 September 2008

No overall comment. (107129995)

Excellent
Anonymous (Solo business traveller) 01 September 2008

No overall comment. (107186110)

Excellent
Denise from Maidenhead, GB (Young couple) 31 August 2008

Beautiful hotel in a great location and the prices at the bar are quite reasonable. Only considered this hotel because of the price, hilton website wanted twice the rate I paid. (107169324)

positive comments Great location, near pedestrian bridge into central canary wharf. Standard room is large and well maintained. Lovely bathroom.
negative comments Outside of hotel is being rennovated (although hotel only 2 years old) so it's easy to miss the entrance in the scaffolding. I didn't hear any noise from the works once inside. 15 pounds a day internet rate excessive.
Excellent
Anonymous (Young couple) 08 August 2008

No overall comment. (97030476)

Excellent
teresa from portmouth, GB (Young couple) 31 July 2008

No overall comment. (97142326)

positive comments excellent value for bed, breakfasg and evening meal. easy access to tubes and lovely shopping malls.
negative comments could have a swimming pool and spa in hotel.
Excellent
Anonymous (Young couple) 29 July 2008

very clean rooms and general upkeep very good,meals buffet style with good choices,staff were extremely helpful and efficient.nothing was too much trouble. (97079390)

positive comments we could not fault the friendliness and helpfulness of the staff.nothing was too much trouble and we would definitely return again.
Excellent
Anonymous (Group of work colleagues) 29 July 2008

excellant thank you (108027945)

positive comments clean lovely bed massive room check in and out so quick
negative comments didnt spend long enough there v expensive drinks
Excellent
Anonymous (Family with older children) 29 July 2008

had a fab time (108099914)

positive comments great location for what our family needed. great food.
negative comments had to request the additional bed for our daughter twice and it arrived on the third request
Excellent
Anonymous (Mature couple) 28 July 2008

No overall comment. (97967012)

Poor
Anonymous (Mature couple) 16 July 2008

No overall comment. (108068503)

positive comments i didnt get the room cause you mother fuckers didnt book it and you cunts took my money
Good
Chantal from Jersey, GB (Solo business traveller) 10 July 2008

good clean hotel helpful staff but over priced food and drink and limited menu (108095550)

positive comments size of room
negative comments remote control batteries did not work, expense of room service and alcoholic beverages
Excellent
Anonymous (Family with young children) 25 June 2008

excellent (97190793)

positive comments very modern, clean and good service
Excellent
Anonymous (Young couple) 23 May 2008

No overall comment. (97758788)

positive comments I was very happy on all levels and it was a pleasure to stay in the Hilton London Canary Wharf Hotel
negative comments There was not really anything to dislike.
Excellent
GERALD from LONDON, GB (Mature couple) 23 April 2008

No overall comment. (97214907)

Excellent
fay from Spalding, GB (Young couple) 18 April 2008

No overall comment. (97446521)

Good
Stephen from Southampton, GB (Solo business traveller) 17 April 2008

No overall comment. (97179431)

Excellent
valerie from west moors, GB (Family with older children) 16 April 2008

We really cannot fault this hotel - accommodation first-class, and staff were all very attentive with excellent customer service skills. We would definitely stay here again. (97082846)

positive comments Very spacious and comfortable bedrooms and bathrooms.
Excellent
emma from greenwich, GB (Mature couple) 16 April 2008

A very safe, pleasant, and relaxing stay. (97244738)

positive comments The comfort zone - security-space- well stoked bar- tea-coffee superb bathroom and the nice touch of the bathroom scales, Crabtree and Evelyn soaps and body lotions-complementary papers. Iron ironing boards hair dryer, papaer and a pen!
Excellent
Anonymous (Other) 09 April 2008

No overall comment. (97862849)

Excellent
andrew from tenbury wells, GB (Mature couple) 26 March 2008

No overall comment. (97557866)

positive comments cleanliness and politness of hotel and staff
negative comments nothing
Good
jennifer from london, GB (Young couple) 05 March 2008

would like confirmation that paid as believed i had as gave my card details over the net,but when arrived at hotel,they insisted i only booked the room not meals and had not paid.. (97320642)

positive comments size of the room,friendly and helpful reception staff and cleanliness
negative comments was a mix up with my booking as booked half board but hotel did not have this information
Excellent
Anonymous (Family with older children) 05 March 2008

Everything was lovely, we loved the contempory feel to the hotel, it was lovely and clean, we had a club sandwich which was lovely but a bit expensive for what it was, we also went out to breakfast as we thought that was very overpriced. We will defininitely come back and will also recommend to friends and family. Also great location. (97566941)

positive comments Very clean, room very spacious, nice toiletries,overall very good.
negative comments The bed was a bit small could have done with a 6ft as there was the space, also springs were a bit worn which actuall let the stay down a bit as everything else was really good and a good nights sleep is so important.
Good
Anonymous (Young couple) 30 January 2008

There wasn't enough towels available when using the leisure facilities, so we had to go back to our room and use them. The main complaint we had during our stay was when we were dining in the hotel restaurant, Cinnamon. The 4-5 staff members in the restaurant were all congregating around the front desk of the restaurant and constantly watching us as if they were at a loose end and we were their entertainment. This was very off putting and ruined our meal as we couldn't wait to leave. (97242179)

positive comments The room was clean and comfortable and staff were all friendly
Excellent
Stephen from Southampton, GB (Solo business traveller) 29 January 2008

One of the best rooms available in the Canary Wharf area, I challenge even the most jaded business traveller to find an area of complaint. But I did find the bar area anything but cosy and welcoming. Fine if you're in a group, but hardly the place you want to sit down and relax on your own after a hard day at the office. (97395571)

positive comments A large, beautifully furnished room. Really first class.
negative comments The bar and lobby is very cold and functional
Excellent
simon from fowey, GB (Mature couple) 16 January 2008

No overall comment. (97308756)

Excellent
suzanne from BRISTOL, GB (Group of adult friends) 15 January 2008

No overall comment. (97256741)

positive comments the room was lovely.
negative comments the bed was not great,, but the style of the room made up for it
Excellent
John from Southsea, GB (Group of adult friends) 27 December 2007

No overall comment. (97656888)

Excellent
Anonymous (Mature couple) 23 December 2007

No overall comment. (97862804)

positive comments Plenty of room. Comfortable.
negative comments The shower control took some working out! The bath was dangerously slippery!
Average
Anonymous (Group of work colleagues) 19 December 2007

No overall comment. (97013355)

Excellent
Kevin from Crawley, GB (Young couple) 12 December 2007

No overall comment. (99536369)

positive comments very good service
negative comments nothing the hotel was perfect
Excellent
Anonymous (Young couple) 21 November 2007

No overall comment. (97787866)

Good
Anonymous (Group of adult friends) 04 October 2007

No overall comment. (99540323)

Excellent
Vincent from West Drayton, GB (Mature couple) 26 September 2007

Check in was fine though delayed by 1 hr due to room stil be cleaned.Had arrived at 2-00 but room not ready until 3-00pm. Service at reception very good at check in and check out stages. Only issue with mini bar as not aware that items were on a sensor so we removed items to look at in more detailed and then we saw that these would be charged to our bill. Though this was sorted out at check out, would refer information to have been displayed more prominently. (99446395)

positive comments The facilities provided. Cleanliness and setup of room.Spacious room Check out time.
Excellent
Anonymous (Mature couple) 29 July 2007

No overall comment. (99170869)

Excellent
Anonymous (Mature couple) 27 July 2007

This hotel is in a great location. No problems whatsoever with the accommodation. We did get locked out at one stage because the door lock broke but all was fine wehn we returned. (97423605)

Excellent
Anonymous (Mature couple) 26 July 2007

No overall comment. (99382127)

Excellent
Anonymous (Mature couple) 26 July 2007

No overall comment. (99978851)

Excellent
colette from rainham kent, GB (Young couple) 13 June 2007

Hotel staff extremely helpful. Fast smooth check in. Concierge very efficient, booking taxis and restaurant. Beautiful room, very clean and spacious. Excellent breakfast, being one of the best hotel breakfasts we have had in a long time. (99846103)

positive comments Spacious clean and modern
Excellent
Mr & Mrs N from Colchester, GB (Young couple) 30 May 2007

Brilliant (99729768)

positive comments Excellent service from staff who also smiled and made friendly eye contacts. The rooms were clean and peaceful. The breakfast was excellent and staff were most helpful, polite and courteous
negative comments None - although I think the prices per room were a little on the high side considering the location of the hotel.
Excellent
Anonymous (Same sex couple) 25 April 2007

No overall comment. (99346451)

positive comments modern and clean rooms
negative comments too hot in the bed to heavy duvet cover
Excellent
Joanne from Nottingham, United Kingdom;GB (Young couple) 25 April 2007

We would definitely use this hotel again. It was completely stress free and well set up for London Marathon runners (99696850)

positive comments The size fo the room, the cleanliness, the accommodating staff, the other facilities, the location
negative comments The sink and the water in the gym shower took a long time to drain
Excellent
Anonymous (Young couple) 14 April 2007

No overall comment. (99444919)

Excellent
Geraldine from Clonmel, Ireland;IE (Other) 01 February 2007

Lovely new modern hotel, nice bar good staff and a great location beside South Quay DLR . Walking distance to Canary Wharf and Jubilee line into city centre. Overall an excellent place to stay in this area. (99941876)

positive comments Location , modern decor and staff
negative comments nothing
Excellent
Anonymous (Other) 12 January 2007

staff very good friendly and helpful (99125290)

positive comments clean fresh modern well designed
negative comments breakfast food warm not hot
Good
Julia from New Barnet, United Kingdom;GB (Young couple) 10 January 2007

No overall comment. (99996805)

Good
Andrew from Camberley, United Kingdom;GB (Mature couple) 05 December 2006

No overall comment. (99627120)

Excellent
Anonymous (Solo business traveller) 21 October 2006

No overall comment. (99730629)

positive comments clean, comfortanle, friendly & local to function
negative comments no facility in room for making tea/coffee
Excellent
Nigel from WOMBOUNRE, United Kingdom;GB (Solo business traveller) 08 September 2006

No overall comment. (99531257)

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