Cheryl from Oxford, GB (Group of work colleagues) 13 November 2008
No overall comment.
(107846847)
Mickaela from Hull, GB (Group of work colleagues) 21 October 2008
No overall comment.
(107410613)

The hotel was clean staff were friendly and just a real nice place to stay
Suzanne from Bedford, GB (Solo business traveller) 20 October 2008
Will use hotel again, as close to works HQ
(107945211)

Clean, comfortable, spacious room.

Hair dryer not available
Anonymous (Mature couple) 03 September 2008
i like the hotel but find hard to park,as the car park which is next is very expensive
(107177808)

i really enjoyed the hotel,everything was fairely ok

they was no t.v remote control in my room,also the room was some reason smelling cigarettes which was very annoying tried to call the receiption few times with no answer other than that all was ok
Anonymous (Young couple) 15 August 2008
After finally getting in the room the stay turned out well.
(107159483)

was given a better room

we thought with giving credit card details that the money would come off the card. on arrival my son was told he had to give card details again or pay cash. I had to ring the hotel to give my card details again.By this time my son was loosing his temper.
Anonymous (Young couple) 10 August 2008
Fair while cheap.
(107126390)

clean reception, helpfull staff.

tiles missing in bathroom, keycards not working on second day, cleaning lady entering the room at 07:00 on the second morning!
Anonymous (Mature couple) 04 August 2008
We had a lovely time and the staff were very friendly and helpful. Nottingham is a lovely city with loads to see and do.
(108042541)

Very central hotel which made it very easy to visit and explore the sights and attractions of Nottingham by foot. Weather was fantastic!

Room overlooked multi-storey carpark opposite and there was audible noise from the air vents from there when windows were open. Room only had a bath (not a bad point but an option of a shower as well would have been nice - there was plenty of room in the bathroom)
Paul from Hartlepool, GB (Mature couple) 19 July 2008
No overall comment.
(97485853)

Very central.price for room good

Breakfast a total discrace.
Parking ASTRONOMOCAL.
Anonymous (Group of work colleagues) 15 July 2008
The hotel was great, however the staff were not.
(97838940)

The rooms were an excellent standard and very clean.

We found the reception staff to be less than helpful. We enquired about the cost of the car park but found that the staff were to busy to help us. We also asked them to book us a taxi but after half an hour of waiting in the reception area found out that they had not booked us one. Once they finally did (after asking 2 more times) we had already missed our booking at the place we were going to.
Susan from Beccles, GB (Group of work colleagues) 08 July 2008
No overall comment.
(97854411)
Anonymous (Other) 17 May 2008
Diabolical to say the room was advertised at £105.00 per night, the room was nothing like the modern room advertised on any website. The broken shower was reported but nothing was done about it.
(97281157)

Shower didn't work.
Curtains were hanging off rail.
Room was dirty.
Other residents were kicking the door at 4.30am.
Pam from Newcastle upon Tyne, GB (Mature couple) 29 January 2008
No overall comment.
(97422975)
Anonymous (Group of adult friends) 25 January 2008
No overall comment.
(97273986)
Helen from Nottingham, GB (Mature couple) 05 January 2008
God stay, but overlooking main road. Staff brilliant.
(99627444)

Spacious pleasant room

overlooking main road
James from East Cowes, GB (Solo leisure traveller) 02 December 2007
No overall comment.
(97801375)
Anonymous (Solo business traveller) 30 November 2007
No overall comment.
(97932544)
Anonymous (Solo leisure traveller) 28 November 2007
Over all the hotel was comfortable and the staff were friendly.
(97290700)

It was close to the train station and heart of Nottingham

the shower was not adjustable and seemed to be designed for a person 4 foot in height. The bar staff did not appear to know what they were doing, serving brandy in a tumbler, when they had brandy glasses on the shelf next to the bottles of brandy.
Sandeep from Cambridge, GB (Young couple) 28 November 2007
No overall comment.
(97969713)

location - close to city centre

shower was poor, fridge did not work. bar area was a bit drab
Anonymous (Solo business traveller) 25 November 2007
The package represented fair value for money, given that it included bed, breakfast and dinner. The first room I checked into had water coming in just above the window, but I was immediately given another room. The staff were courteous and the restaurant staff were particularly welcoming. The standard of food was acceptable most days except one and there was plenty of it. The noise from what I assume was the heating was a problem at night. Overall the hotel had an air of having seen better days. The room was well equipped but a little worn at the edges (literally). For a business trip, this was fine - and it felt safe, which as a solo traveller I consider important - but it is not a hotel I would use for leisure.In fairness, with the exception of the problem with the lock, I didn't report my concerns to the staff and so they didn't have a chance to put things such as the lights and towel rail right.
(97948465)

The room was spacious and well equipped. The restaurant staff were friendly. I liked the fact that a jug of iced water was provided for each meal.

The swipe card for the door was unreliable. On three occasions I was unable to get into the room at all and had to go back down to reception for help. There was no mirror in the room or bathroom with adequate lighting for doing make-up. The noise from the heating ( even though I'd turned it off in my room) was constant throughout the night. The heated towel rail wasn't working. The bathroom was clean but the bath sealant was discoloured by mould in places.
marie from portrush, GB (Same sex couple) 24 November 2007
my husband and i stayed at the hotel in september this year for a week and we had a great time the only thing i could complain about was the double room was a bit small for two people staying for a week and it was very warm the food was okay but we still will go back again as you only get what yo9u pay for and we would recommend it to anyone we read bad reports and i wondered if we had got the wrong hotel
(97487117)

i was most impressed with the twin room my friend had it was big and bright and had two double beds and two bathrooms what more could we have asked for
Anonymous (Group of adult friends) 14 November 2007
No overall comment.
(97844290)
Anonymous (Solo business traveller) 10 November 2007
No overall comment.
(97832458)
angela from liverpool, GB (Young couple) 21 October 2007
Everything was perfect about the booking. I did it months in advance and was a little worried as it was my first internet expierience with no verbal correspondance. Called the night before and everything was organised and arranged. Excellent!
With thanks Angie lu.
I felt sorry for the receptionist as he was accepting rude behavior from a guest and still held it together and provided excellent customer skills despite a massive demand from the queue of us waiting.
(99789610)

Sad but. was glad of the availability of a smoking room as soom of us still do. It is appreciated that the hotel will acccept it.

Really nothing. It was convieneint and satisfactory.
Anonymous (Solo leisure traveller) 17 October 2007
No overall comment.
(97247326)

Quiet, coffee facilities

small, no air con,
Anonymous (Mature couple) 17 October 2007
Would like to have known more about the evening meal times. 6.30 is too late - we had to be at the theatre for 7.30 so it was a bit of a rush. The meal was disappointing - the soup was good and so the puddings - but the main courses were very poor. The dishes should have been labelled - didnt know what the dishes contained. There seemed to be no waiter service at all. Nice to get a jug of water, but never asked if we wanted any other kind of drinks. Manager very cheerful and obliging.
(97835781)

spacious, comfortable, and convenient for city centre, Very good choice breakfast - except the hot drinks.

car parking fees not made very clear - especiially about the discount. tea served at breakfast - didnt like the flask idea - poor cup of tea and coffee.
Graeme from Basingstoke, GB (Mature couple) 15 October 2007
No overall comment.
(97841184)
Anonymous (Solo business traveller) 02 October 2007
No overall comment.
(97459110)

lovely room - freshly painted and decorated in a stylish fashion.
Anonymous (Group of adult friends) 26 September 2007
Far too expensive for one night.
(97459094)

Shower was terrible. Wouln't stay correct temperature.
David from Leicester, GB (Group of adult friends) 25 July 2007
No overall comment.
(97406474)
Jonathan from Ripon, GB (Young couple) 20 July 2007
Nice staff both on reception and in bar/food.
Lovely room.
(97866742)

GREAT FACILITIES FOR PRICE, GREAT LOCATION

No pool or gym
Anonymous (Mature couple) 19 July 2007
Very good
(97352080)

nice bed

everthing was ok
sunil kumar from salisbury, GB (Solo business traveller) 15 July 2007
No overall comment.
(97606346)
Anonymous (Solo business traveller) 04 July 2007
No overall comment.
(99018054)

Not being able to use electron card, it caused a lot of unnecessary stress also having to pay every day for parking
Anonymous (Young couple) 21 June 2007
good spacious room
(99704959)

the fire alarm going off at 5:30am in the morning twice due to a problem in the staff quarters. nothing was offered to compensate us having to get dressed at this time and come downstairs
Anonymous (Solo business traveller) 18 June 2007
Inadequate information about where to park. having turned up the James St car park was full I parked in other multi storey and phoned reception who said that ok ,on leaving I was told couldnt validate ticket cost me
(99257903)

Clean and adequate
lionel from Hayling Island, GB (Mature couple) 17 June 2007
No overall comment.
(99519578)

Central position and still quiet

The bar was dark and uninviting. We wanted to just sit with a drink and talk to our relatives but instead we went to another bar.
Anonymous (Young couple) 06 June 2007
No overall comment.
(99361851)
Karen from Stoke-on-Trent, GB (Group of adult friends) 30 May 2007
No overall comment.
(99335192)
Anna from Edinburgh, GB (Young couple) 21 May 2007
No overall comment.
(99419677)
Anonymous (Solo business traveller) 19 May 2007
No overall comment.
(99674845)

nice atmosphere

my room was very close to the elevator, had problems with sleeping during the night coz of that ! The room was pretty chilly between the hours of 9 pm till around 1 am that i went to bed. I had to work and it was not comfortable at all......
Anonymous (Young couple) 10 May 2007
No overall comment.
(99127766)
Susan from Lincoln, United Kingdom;GB (Mature couple) 09 May 2007
Very pleased with the accommodation. Rooms very clean and maintained to a good standard. Very good size room. Excellent food. Ideally situated for all local attractions.
(99587498)

Lovely sized room and very clean. Ideally situated for shopping, theatre and pubs. Car Park right opposite the hotel entrance. Excellent Food.

No complaints at all.
Simon from Worthing, GB (Same sex couple) 08 May 2007
No overall comment.
(99236707)
Anonymous (Solo leisure traveller) 14 April 2007
This hotel is in a good location for a good days shopping and close to the exciting night life
(99378589)

Its location is excellant,having stayed here before,I knew this

The hotel is still in need of freshening up and updating in certain areas
Anonymous (Group of adult friends) 13 April 2007
I would have liked to have seen a proper view of the rooms as they weren't liked the picture.
The reception area and bar was the cleanest rooms in the hotel. Location was it was fine. There was a nice pub round the corner called the castle where you could get a drink and sit outside.There was also a gorgeous Indian restaurant called Eastern Spice, the staff were lovely and the food was delicious.
(99811282)

The room was a decent size.

Very poor cleanliness with regards to the bathroom.Very old and dated. There was a fridge in the room that didn't work so what was the point of having it !
Anonymous (Young couple) 04 April 2007
I wouldn't recommend this hotel to anyone - pay the extra cash and stay in one of the other chain of hotels over the road.
Although the location was good, it was marred by the tardiness of the staff and the scruffiness of the hotel.
(99061774)

The Room was perfectly adequate for one night, more than that its a tight squeeze.
But don't expect (when you book online) for your requests to be honoured at all. They confessed they don't even read the comments.

The attitude of the staff stinks, they say sorry so flippantly - its like they are so used to saying sorry - its doesn't mean a thing - its just another word to them!
Emma from Ilkeston, GB (Young couple) 31 March 2007
No overall comment.
(99479628)
Anonymous (Solo business traveller) 31 March 2007
No overall comment.
(99537912)

Convenient for city centre

Non-smoking room was smokey. Walls are paper thin. Buffet dinner was bad. The bar is amazingly dated. Executive room was far from 'executive' standard.
Anonymous (Group of adult friends) 28 March 2007
parking was meant twobe discounted but still paid twelve pounds for just over thirteen hours stay
(99469499)

clean ~in the heart of ciy

parking
leah from stoke, United Kingdom;GB (Group of adult friends) 28 March 2007
No overall comment.
(99768872)

clean great value for money
Anonymous (Family with older children) 22 March 2007
No overall comment.
(99593393)

Central location, within easy walking distance of shops, restuarants etc

Access to parking unclear