Anonymous (Mature couple) 05 January 2009
No overall comment.
(107292247)
Sarah from STOCKTON ON TEES, GB (Mature couple) 05 January 2009
Lovely Thank You.
(107589331)

Location & friendly staff

My room wasn't available until afer 3pm
Linda from Norwich, GB (Mature couple) 04 January 2009
No overall comment.
(107157666)
Anonymous (Young couple) 01 January 2009
No overall comment.
(107846450)
Anonymous (Young couple) 30 December 2008
No overall comment.
(107778831)
A from methil, GB (Mature couple) 14 December 2008
No overall comment.
(107851333)
M from hallglen, GB (Same sex couple) 11 December 2008
Apart from this one person the stay was extremely enjoyable, the service was very good and the food very good and the rooms spacious, clean. A very good experience
(107676659)

the hotel is beautiful and the staff are very helpful and friendly.

Only one staff member was surly and unhelpful on arrival and did not assist our visitors in any way otherwise our every need was catered for.
Anonymous (Young couple) 06 December 2008
Satisfactory
(107381851)

Overall a very nice room with nice amenities and an awesome location in the city.

There was a stench in the room that was very pungent like rotten feet. We aired the room out but it did no good. When the lady came to clean the room which she did a thorough job it still did no good. The room itself needed some new furniture because the chairs were half broken and the bed was bowed in the middle.
Anonymous (Mature couple) 24 November 2008
Overall quite a good experience but breakfast service, in all respects, needs to be smartened up.
(107711845)

The room was excellent - clean, spacious and a good outlook

Breakfast service was very slow. Had to wait for a table, send cups back (dirty),several breakfast items from the buffet were missing others cold. Tea cold and had to be returned - waiting staff found it difficult to understand our Scottish accents.
Anonymous (Solo business traveller) 15 November 2008
Paid £10 for an upgrade, but not sure it was worth it, apart from the enormous bed!
(107688432)

Everything up to date and fresh

Bathroom very small, though good fitments
karine from Paris, FR (Group of work colleagues) 13 November 2008
Trés agréable
(107840360)

Accueil sympathique.Lit confortable.
Discretion et efficacité du personnel de l'hôtel.
Position geographique trés centrale
Anonymous (Young couple) 11 November 2008
No overall comment.
(107829544)

Nice hotel layout and setup.
Good ccentral location.

Expensive for what was on offer-breakfast not even included in relatively high price.
Anonymous (Young couple) 11 November 2008
No overall comment.
(107891647)
Anonymous (Young couple) 02 November 2008
No overall comment.
(107483458)
Charles from Wallasey, GB (Mature couple) 31 October 2008
Excellent standard, good location and good value
(107337632)

Excellent service on checking in and excellent standard of accommodation

No bad points - did not stay for any meals
Robert from Co Cork, IE (Solo business traveller) 27 October 2008
A pleasant stay with all that Edinburgh had to offer on your doorstep. Very friendly and helpful staff.
(107589942)

Courteous and friendly staff. Breakfast was good

Electrics in room. Loose connections on kettle and iron. Iron did not work and one light bulb flickered constantly so main lights had to be turned off. Poor drainage on washhand basin meant that sink was overflowing before water got hot.
stuart from ryton, GB (Mature couple) 27 October 2008
No overall comment.
(107991143)

massive double bed,staff very good

building site opposite
Anonymous (Mature couple) 27 August 2008
Very enjoyable
(97416307)

relaxing and friendly

disappointed there are no smoking rooms
Allen from Chorley, GB (Same sex couple) 16 August 2008
No overall comment.
(108090893)
Gordon from London, GB (Group of work colleagues) 06 August 2008
Generally fine.
(107106128)

Clean, comfortable.

Room was not cleaned when we asked it to be. (only happened once)
Considering the cost, I think it would be reasonable to include breakfast.
J from Barwick In Elmet Leeds, GB (Family with young children) 16 July 2008
VERY GOOD WILL DEFINATELY GO AGAIN
(108061841)

FRIENDLY - GOOD VALUE FOR MONEY AND FANTASTIC LOCATION

QUEUING TO PAY THE BILL - SHOULD HAVE BEEN MORE STAFF ON RECEPTION
David from Newport, GB (Solo business traveller) 13 June 2008
No overall comment.
(97736093)
Anonymous (Solo leisure traveller) 06 June 2008
Would love to return and stay longer
(97731163)

Great hotel of excellent standard
Duncan from London, GB (Solo business traveller) 05 June 2008
Excellent - I will definitely use the hotel again.
(97642454)

They upgraded me to a suite! I was a happy bunny. Everything worked, the whole process was very relaxed, great location and fantastic value for money.

Very little. A couple of minor niggles, but nothing of any note.
Anonymous (Solo business traveller) 05 June 2008
No overall comment.
(97786323)
Anonymous (Other) 08 May 2008
No overall comment.
(97503758)

centrally located & comfortable accommodation, overall the hotel is has the attributes of four star accommodation.

Hotel restaurant food portions are to small, over priced and of moderate quality. Bar food is cheaper and better quality. Far to much street noise in bedrooms, window glazing is poor for noise insulation. Lack of air conditioning is a negative.
Anonymous (Family with young children) 18 April 2008
Davide from monza (milano), IT (Mature couple) 10 April 2008
No overall comment.
(97438788)

La citta' Edimburgo che e' molto bella

Il tempo, troppo freddo!
Anonymous (Mature couple) 08 April 2008
(+)Excellent location, helpful staff, good refurbished rooms, some parking available (£15 per night). (-) Too much noise and banging of doors (very thin walls, you can hear people talking next door!)
(97303757)

Newly refurbished, helpful staff

Lots of noise (very thin walls and doors), hairdryer is there but nowhere to connect to (not thought through), hot and cold taps are mixed up, etc. A bit more thinking and planning could have helped
Cindy from Falkirk, GB (Other) 06 April 2008
Very good value for money in the heart of Edinburgh. Delivered everything of a better class hotel that everbody can afford. When staying in Edinburgh again would not spend any time trolling through net to find any better.
(97028070)

The beds were an absolute dream to sleep in, wish I could have slept later.

When leaving accommodation key locked out and was unable to return to pick up something I had left.
lilian from CARRICKFERGUS, GB (Young couple) 01 April 2008
No overall comment.
(97402985)

quiet homely comfortable pleasant staff good food. just great
hilary from LISBURN, GB (Family with young children) 27 March 2008
No overall comment.
(97707075)

It was centeral to the city.

We feel breakfast should have been included in the cost,the additional cost of breakfast for 3 mornings did add significantly to the total cost of our stay.
Anonymous (Mature couple) 24 March 2008
The hotel was very pleasant and couldnt have been better situated for the playhouse theatre breakfast first class and it certainly was advantageous to prebook breakfast. One small defect - bathroom sink was cracked right across the middle and they had made an attempt to fix it with sealant but it looked terrible it would have paid to have the job done properly. very clean and tidy and we would certainly use this hotel for our future overnight stays
(97419373)

very central and close to Playhouse where we were at a concert
plus convenient ncp car park
Anonymous (Solo business traveller) 21 March 2008
Reeption staff were excellent. The tv in the room was the best I have experieced.
(97219880)

clean all facilities worked.
Chris from Cardiff, GB (Solo leisure traveller) 12 March 2008
The stay would have been good had it not been for a string of problems.
The hotel was e-mailled directly on 9th March detailling a complaint - they have not even bothered to respond.
(97703017)

The initial welcome to the hotel was good.

The room was not cleaned properly
Dangerous objects were left in the room.
The hotel overcharged on room service.
Allan from Thurso, GB (Solo leisure traveller) 07 March 2008
No overall comment.
(97968329)

Clean,smart atmosphere, with helpful staff

THe queue for checking out
Zaid from Birmingham, GB (Solo business traveller) 06 March 2008
No overall comment.
(97210912)

noisy workmen early in the morning
Lillian from Kew, Richmond, GB (Group of work colleagues) 15 February 2008
A pleasant central hotel to use on visiting Edinburgh. Handy for all the tourist venues and a parking deal with nearby car park.
(97323869)

Nice clean fresh room and excellent attention at check in.

Nothing
Anonymous (Mature couple) 12 February 2008
The staff at this Hotel are friendly and quite efficient but the rooms are quite expensive for the quality on offer. I would recommend this Hotel only for the location.
(97055381)

Excellent location

The double room was small and badly designed.
Anonymous (Family with older children) 12 February 2008
No overall comment.
(97312625)

convenient central location in a nice hotel, with parking, easy to find
Hope from bethesda, US (Family with young children) 10 January 2008
No overall comment.
(97373856)
Anonymous (Other) 08 December 2007
No overall comment.
(97645857)
Anonymous (Young couple) 07 December 2007
No overall comment.
(97562810)

location of the hotel
Flo from Dundee, GB (Same sex couple) 03 December 2007
It is a nice pleasant hotel, nice and quiet and is situated very near all the main shopping areas, railway station and the Playhouse Theatre. We have stayed at this hotel before and would definitely stay there again.
(97818420)

It is a nice pleasant hotel, nice and quiet and is situated very near all the main shopping areas, railway station and the Playhouse Theatre. We have stayed at this hotel before and would definitely stay there again.
Anonymous (Mature couple) 23 November 2007
The information received when booking was correct and complete.
(97402224)

Well satisfied

Slow running cold tap in the bathroom.
Anonymous (Young couple) 20 November 2007
When we arrived at the hotel they didnt have any record of our reservation. Luckly i had the confirmation number with me so it got sorted out in the end... after 30 minutes of waiting in reception! On the up side the staff were really helpful and the room was nice. The hotel has a brilliant location and if you cant get parked in the hotel car park there is a public NCP car park right next door which costs
(97622255)

Nice room, helpful staff, good location

Problems with check-in.
Anonymous (Mature couple) 02 November 2007
Good - as expected
(97180693)

Central and convenient with car parking

Queue for breakfast
Anonymous (Group of work colleagues) 16 October 2007
No overall comment.
(97611478)
Anonymous (Other) 26 September 2007
The hotel was conveniently located with respect to the city center and train and airport shuttle transportation at Waverly Station. The Saturday night rate was extremely high compared to the week night rates. We were a party of three staying in a suite and the bed in the bedroom as well as the convertable sofa bed were VERY uncomfortable.
(97689959)
Anonymous (Family with older children) 26 July 2007
No overall comment.
(99412355)

location, cleanliness and the room
Tracey from Kirkcaldy, GB (Group of adult friends) 20 July 2007
No overall comment.
(97210995)

good location and great value for money

price of parking, this was unknown until we arrived