Britannia Sachas Hotel

I think that the offer of the reduced breakfast point was to appease people due to the fact that the lifts were'nt working & maybethis should be brought in for people staying for more than one night. (97714149)

Clean room,good cleanliness throughout,helpful staff &excellent location.

Only staff lift available for use,no running wateron the Saturday until the evening time.

Adequate for our stay, which was overnight. Appreciate that work is going on in the hotel and I would like to review again when the refurbishment is complete. (108084432)

Hotel staff were very friendly and helpful. Reception and Bar area was welcoming. Very good, central location.

The hotel is being refurbished and the budget room we were allocated was in need of update. The furniture had seen better days and the bed was uncomfortable. We also had an extractor fan which automatically switched on and off every half an hour throughout the night. There was a wide variety of food to choose from at Breakfast, but if you chose to eat a cooked breakfast, the ingredients were cold.

its a very plasant hotel, if only the hotel lived up to the standards of the service. the only thing that let us down was the hotel ... not the staff in it. they should definatly see that the lift were fixed and think about having smoking rooms with windows. then i would stay again. (107214223)

the service was very good. staff were friendly and helpful. it was very clean and room service was very quick. very pleasant.

no window in a smoking room so the room was very very stuffy and hot which made it hard to sleep. elevator not working..not happy dragging suitcase up tro the 4th floor. and the breakfast was not nice. we paid for breakfast for 2 days but after the first moring never went back.

enjoyable (97863448)

excellent & friendly greeting clean rooms great breakfast

lift out of order rooms very warm

Have stayed in better hotels in same price-range, within central Manchester. But stay was not unpleasant in any way. (99761990)

Staff helpfullness and location.

Interior and rooms was very dated, and bath room and air-conditioning needed up-dating.

The fact that we were placed in smoking rooms spoilt the stay, and the lack of respect for our wishes was inexcusable. (108085997)

The reception area was open and friendly and the duty manager tried to be helpful with my complaint.

we were not offered a non-smoking room and this caused a great deal of distress. smoking rooms were not advertised and the hotel gave the impression it was non smoking when we asked for a an upgrade/refund we were told that we could only be upgraded at 3pm Whilst we were attending a function. This was not asatisfactory and we requested a refund. We were then fobbed off with promises that the General Manager would see us. The General manager was in fact absent from the office on the day we checked out.

very average (108091073)

Central and cheap

No windows, bathroom was average, glasses in room were not clean, breakfast shocking, nowhere to eat when arrived mid afternoon.

Absolutely fine. (108070796)

The Staff

The public lifts were not working and so it took a while to get to/from rooms.

To start with things seemed lovely, nice big clean entrance, friendly welcome, let us check in early, then it all went down hill, no lifts working, had to use dirty grotty staff areas, the room was shabby, but would do, but glad I didn’t pay full price, had a lovely evening at a concert, to come back and have our night ruined by too much noise so much so the floor was vibrating 2 floors up, no working TV to try and drown the noise out, ignorance, rudeness from staff and no food available like advertised. But, thankfully when we complained AGAIN face to face this time at front desk the manager came, swapped our room to the 6th floor, promised the party would end soon (which it didn’t) and music be turned down (which it wasn’t) and also asked the restaurant to prepare some food for us to take to our room, which was very nice, very tasty. He was very pleasant and understanding, and the room we were given was 10 times better than the one we were in originally. If I went to Manchester again I would consider this hotel but I would ask for the exact same room on the 6th floor. And would never pay full price for it, this hotel is not, in my opinion and experience a 4 star. (97488742)

Entrance and greeting, good, friendly, baggage store good, food from restaurant tasty.

We were given a room on the 3rd floor, this room had an old dingy bathroom, mucky windows, a TV that didn’t work, with a remote that didn’t work, air condition vent in roof that hissed so loud we had to block it up, and there was a wedding that went on until 1.30am and the music was SO LOUD it made the floor vibrate on the THIRD floor, and the wedding was on the FIRST floor. Rude staff when we complained over the phone, no all night room service as advertised and finally most of the staff in general did not seem to know what was going on, or what to do. Plus we got interrogated by the security guard for entering our hotel.

The stay was pure convinience and the overall room was poor! (97676609)

Convenient

The bed was very unconfortable! it has given my husband a bad back The room was very shabby and decor and facilities appeared to be untouched and cared for due to mould found in the bathroom and on chairs within the room.

Hotel was ok for the £45 cost. The rooms are a little dated, but clean an pleasant enough for an overnight stay. Staff were very unhelpful when it came to ordering room service - which you have to pay an extra £3 for on every order!! Location was excellent - which is the main reason why we would consider staying there again. (97609711)

Value for money.

Unhelpful staff

No overall comment. (97902154)

Very central and the room was a good size and comfortable

Neither of the lifts were working and we were staying on the 6th floor...and the fire alarm went off at 4.30 a.m (false alarm)

No overall comment. (97437020)

very central location,large rooms,friendly staff

nothing

I thought it was quite expensive at £225 for 3 nights excluding breakfast. (97999015)

good size of room

It was a bit cold and I could adjust the temperature, not bad anough to complain or ask for help.

No overall comment. (97185674)

Great location, breakfast very good variety

Swimming pool is tiny just big bath really!! although breakfast buffet was good juices were all warm and waiters give you tea but no milk you had to go and get your own milk

Excellent value for money,ideal location for all amenities,leisure facilities.Will recommend to family & friends. (99375861)

Clean & well maintained.

would like to know there was no window... room was very claustiphobic. (97130977)

good breakfast facilities

no light as no window

second week running that I have chosen to stay there - this was even better than the 1st! I wanted to extend my bookings for another 3 months but this week your rates are much higher than other hotels so I have reluctantly booked elsewhere....I shall continue to check the website for discount rates for Exec Style rooms (97176643)

Layout & decor of room excellent

this week there were extensive problems with the lifts in the eraly part of the week

No overall comment. (97113374)

position

the view could have been better!!!! eggs were hard at breakfast tut tut! the great british breakfast sholud have runny eggs!

Great facilities, good food and excellent staff. (97002977)

facilities were good, the breakfast was excellent and the suite accommodation was very good.

the escalator was extremely slow, one occassion we gave up. only one lift was working on the 3 days and was used by staff as well.

Everything alse met expectations during my stay (97177065)

size of room and excellent staff

could not adjust the temperature in my room - the air conditioning was too cold

No overall comment. (99240309)

Bang in the middle of the City

No parking available, but parking close to hotel was fine

No overall comment. (99863973)

Good location

I was unable to get into the room after checking in & it took 3 attempts of going back to reception for this to be sorted out, delaying the short time I had for my stay.

If the grumbles I mention were put right, I'd happily stay again, but I'd currently be a bit circumspect. (99903305)

Position, Staff, Breakfast

Grotty bathroom, leaking toilet, noisy fan

Fantastic value for money. Great location. Budget rooms don't have a window but we had a lovely sunset scene painted on the wall that was a lovely view to wake up to. Would definately recomend this hotel and will be using again in the future when we're next in the area. (99287382)

Very clean, good value.

Room was pretty hot and we had a bit of trouble adjusting the shower to the right temp, seemed to be boiling hot whatever you tried.

I'd use this hotel again as it was good value for money (99982854)

room size was good, comfortable and warm and clean

bathroom was very dated and tired

no comment (99924793)

size of the room, the service, it was quietness

no windows

No overall comment. (3305223203)

They did not give me my wake up call, I overslept, missed my train and my subsequent meeting. The room did not have a window!!!

It is a very good location, near the Arndale shopping centre. (3305241938)

very good value for money, excellent breakfast

Some of the hallways looked as if they could do with some painting. Did not have sky sports on the TV.

No overall comment. (3305107229)

the cleanliness and the leisure facilities

Ideal location,great food & facilities.Good value for money,will be staying again. (3305099602)

fair to good,great breakfast facilities & quality food.Location of the hotel ideal.

Nothing of note really.

I found the Hotel clean, comfortable and conveniently located for City center amenities, inc. bus & rail links, staff friendly & efficient,and the room was surprisingly Quiet given the Hotel's central location. The lifts were annoyingly slow & unpredictable though. (3304986017)

an excellent standard of hotel for price and location.

temperamental lifts!

Appreciated, the hotel is in the centre of Manchester and there is a premium for that, but I don't think that the price charged for this room is justified given the overall state of the room (certainly the room we had). The room was clean but was badly in need of modernisation. Not really what I expected for the price paid. (3304732409)

The staff are friendly and helpful and the hotel has a good central location.

The room we stayed in is in desperate need of modernisation.

everyone seemed very nice, the room was tidy apart from a few things that were left behind, the lack of windows was a lil weird but overall the room itself was pretty good. hotel bar was also great (3304687418)

was a nice room .. ensuite was all in workin order lots of space also

the no windows thing was a lil weird but overall it was good

Customers with room only bookings should be made awrare that they will be charged for a full continental breakfast at £10.95p even if they don't eat much. (3304301739)

The clean room.

Breakfast should have been included in the price. £10.95 is a rip off for a bowl of friut & a glass of apple juice.

Apart from the furniture being old they were a few things that I was unhappy about. in the night a leak from upstairs was coming through into the room which kept me and my partner awake for some time. And the shower was a dribble which went from being hot to cold every few minutes. (3304164135)

nothing.

the furniture could be more up to date.

Room without a view. I won't be staying here again unless I have a guarantee, with photographic evidence, that my room has a window - not something you usually worry about asking when you book a hotel. I tended to think that windows came as standard... well I wont be making that mistake again! One of the worst, most claustraphobic night's sleep I've ever had. (3304138696)

The very helpful considerate waiter/manager in the restaurant who arranged a main meal version of a starter for me, and made sure that my wheat allergy was accounted for.

windows