Rubens At The Palace

Really good time was had (97116611)

Excellent staff, excellent restaurant, excellent bar

room with no view and dark.Otherwise fine

No overall comment. (107342290)

No overall comment. (107558799)

No overall comment. (107155037)

Love this hotel and stay whenever I am in London. The staff is wonderful. (107177378)

Most enjoyable. (97348236)

Wonderfully kind, courteous and attentive staff. Excellent breakfasts. Superb location. Comfortable room, well equipped. Interior decoration admirable and dignified.

Toilet seat badly attached -- could not be made to stay up. Glass shower curtain too small to keep water inside. Unnecessary number of "things" in the room. Much appreciated, but good taste requires simplicity.

We would be happy to return (97324123)

Very friendly, good location, elegant hotel and surroundings

TV picture was not good

No overall comment. (97809672)

quite spacious room, wonderful bed, good location

Aircond. did not work for the 2 first nights. Corridors very narrow (wonder if the fire would start??)

No overall comment. (97771661)

I could not ask for a better service from the staff. Traveling with a disabled wife, the staff were there to help if needed but not over the top. The bar and restaurant were excellent but a bit pricy. However, as this was the centre of London it was what I expected to pay. Overall, a very pleasing and friendly hotel that I would stay at again. (97134188)

Quiet rooms with full facilities and air conditioning

This hotel's location is perfect if visiting London. Close to everything a tourist would like to visit, plus right in the middle of a wonderful area to walk around and get the feel of just being in London. The rooms were very clean, although they were the typical small European rooms. All the amenities, like hair dryer, safe and ironing board and iron were in the room and we never had to ask for anything. Very good internet, as well. Without exception, the entire staff were the best, most friendly and extremely helpful we have ever run across...not only in Europe, but China and the US, too. This is now our favorite hotel in London (and we've stayed at many) and we will certainly always stay there from now on. We had a great time here and would recommend it if you're not looking for a big, impersonal, modern hotel. (99094173)

We liked everything, especially the staff. They were some of the best we've ever met. All of them.

This place is nothing special, but nothing bad either. Staff are friendly and everything is clean. However, the character of the hotel itself, eg furnishings, d (99001649)

The location

The dated feel to the hotel - stuffy in a way. Drinks prices cost a bomb

The hotel was great once we got in to our room, but the room not being ready was very annoying as we had a wedding to get ready for. The other couple we were with had the same experience. (99421750)

All very good

Room was not ready for us, we arrived at 1pm and was told our room would be ready by 2pm we came back at 2 and it was still not ready.the rush to get ready for the wedding was annoying!

Our overall impression was that of luxury with exceptional service. All of the staff had an air of nothing is to much whilst making us feel important and at ease. We stayed in a Royal Room and found this to be very much as described and was well worth the small extra cost. (99314790)

Central to all areas and station.

No overall comment. (99250257)

The location. The doorman was very helpful.

The room was very small.

Excellent location and accommodation. The breakfast was included in our offer and was also really good. Hotel bar was a bit expensive but the service was good and it was open late. We stayed for 2 nights as a birthday treat and would definitely stay again if visiting London. Well worth looking for 'special offers' on the internet when booking. (99247275)

Everything

No overall comment. (99132763)

The Hotel was well placed, very clean and tidy, the staff were very helpful. i enjoyed the food and drink and it was worth paying that bit of extra. (99176185)

i traval in a lot of hotels and this was one of the best i have ever stayed in.

No overall comment. (99077304)

No overall comment. (99148868)

No overall comment. (99612588)

No overall comment. (99187905)

Friendly staff, lovely room and a great experience. Best hotel in London.

No overall comment. (3305345685)

location

we booked what wws described as a deluxe room- it was quite small

No overall comment. (99980990)

We thought the room was a bit on the small side.When you walked the floor boards made rather a lot of noise.You could also here the people in the next room walking up and down as their floor boards made a lot of noise as well.

No overall comment. (99478285)

Centre of London. Homely. Comfortable.

Small room. Decoration stile.

ideally located for the theatre-lovely lounge/bar area and very friendly and helpful staff (99243995)

lovely big bed!

no mini bar

Very good and easy atmosphere (99923109)

proximity to Victoria and ease of parking

Some of the rooms were small and dated

If you only have a day or two to see London, this is the perfect hotel because of its location near most of the major attractions and because of the helpfulness of the staff in making the most of your stay. (3304735911)

Efficient, friendly, helpful staff, luxurious bed, well appointed room, and perfect city location.

We couldn't stay longer!

Accommodation excellent. As a driver Would like to have been better informed about parking on web site and directions to the car park(this would stop the need to have a disagreement with the map reader) (99885062)

Clean,well equiped and comfortable room.Staff very helpfull

Overall we had a very pleasant stay and will definitely stay at The Rubens at the Palace again, and would have no hesitation in recommending it to friends and family. (99283903)

The location was superb, near to Tube etc. The reception staff were VERY friendly and helpful. The room was very clean and in a quiet location and non-smoking as requested on booking on-line.

The room was a little on the small side and became hot during the night. We could not open the windows because of outside noise (which was not too loud but audible enough to keep us awake)

I was very happy with my room and stay . Would definately stay again, i can be very picky but can say nothing bad about my stay! (99349613)

It was clean , fresh , lovely setting nothing to complain about. Plus the staff were very helpful. Excellent.

nothing

Very Pleasant all round. Would certainly stay again and recommend you. (3304840350)

Cleanliness

Too many steps to fall over if you've Had a drink. Only Joking.

No overall comment. (3304895198)

Breakfast was very good but not included and so added 35pounds to tab. This made it quite expensive--well over 200pounds and I don't think it was worth this price. Location was good--Victoria one block and a half away. (3304583154)

Clean, spacious for London and good shower/mattresses. Good location for tube, train.

Concierge was arrogant and not helpful--full of attitude. Hallways very hot, despite very cool outside temp.

It seems a great location because of proximity to the Palace. In that regard, it is. There are locations which have more to offer a family with children of varying ages like ours. The castle mews is next door , which is nice. We did enjoy our stay. The hotel is lovely. The regular room is small compared to American hotels,but nice for a European room. The suite was very nice with a large bathroom. Wonderful robes are in each room.The food in the Library restaurant was delicious. Our times didn't work for the other restaurants. The bar area is nice and relaxing. It works for ordering a meal as well. (3304209282)

The junior suite was lovely. There was a welcome snack when you arrived. The regular room was nice. It is a lovely hotel.

The elevator is small and there is only one. That is fairly typical in a European hotel though.

This is a very good hotel that is being let down by the little things and it is supposed to pride itself on this. For a hotel of this standard I would expect better (3304088292)

the hotel is in an excellent position. It has an old world charm.

It took forever to get a drink from the bar. The staff were very pleasant but there din't seem to be anyone around to manage them. We ordered ( and paid extra) for breakfast in our room. The first day went well but the second day when both of us had ordered on the menu hard boiled eggs found we were unable to eat either because they had hardly been warmed up.

from the moment we checked in at reception everyone from the recepionist,porter,bar-staff made our stay very enjoyable and the location of the rubens was perfect you could not ask for a better location with a excellent hotel and staff we will definitley be returning in the latter half of the year. (3304151898)

the friendly and proffesional attitude of all the staff plus the cleanliness and amenities in the room and bathroom

there was nothing we could say we disliked about our stay at your hotel

The only thing difficult is the shower in room #432. It is narrow and the glass partition leaks. Also the caulking is pulling away and will allow water to leak below, a sign of deferred maintenance. (3304498382)

The location, ambience and staff were excellent.

My wife and I both became ill, probably an intestinal bug of some sort. We had to extend out stay for two days which caused great distress at the front desk and a fair amount of indecision on their part. They offered to send us elsewhere, which was inappropriate and not well received. I, too, am in the hospitality business and have been for many years. I understand the predicament, but last in usually bears the problem, not a party that had already paid when asked and was a good guest.

No overall comment. (3304428633)

No overall comment. (3304467109)

well presented, quite spacious, excellent facilities

Old tv/music centre

No overall comment. (3304292139)

Overal the staff are friendly and helpful, the accommodation comfortable and food is quite nice. Be careful when booking package deals, that include meals and afternoon tea, that you aren't over charged for something you didn't have. (3304109351)

Room was clean and tidy, staff were helpful and friendly and the hotel was quite central and it was easy to get to the site we wanted to visit. Overall the accommodation was comfortable.

The food was nice but it was cold when served! Also we were over charged for a meal we didn't have as the restaurant in our offer was closed! We had to argue a lot to get that taken off the bill and as a good will gesture the drinks were taken off the bill. I have since been charged for the drinks as they feel they made a mistake.

Excellent endroit de qualité - tout aurait été parfait si nous avions eu une vue dégagée dans notre chambre (3304127327)

Accueil, service, beakfast et diner parfait

Chambre sympathique mais la fenetre donnait sur des blocs techniques : aucune visibilité extérieure - vraiment dommage !

Luxurious 4 to 5 star hotel offering all amenities like concierge services, 24-hrs-room-service, very good value, perfectly located 3 mins walk from Victoria Station (3304117523)

Ideally located next to Victoria Station, very friendly staff, nice atmosphere throughout the hotel and its facilities

Very pleased with our stay at the Rubens. It was a great location and we had a wonderful time. The staff were pleasant and attentive and the hotel surroundings were lovely. We would definitely stay again and recommend to friends. (3304134152)

Very welcoming and pleasant. The room was very clean and spacious for London

Including breakfast as a special weekend deal

El hotel está perfectamente situado, el personal es bastante agradable y la decoración pintoresca típicamente británica le da un encanto especial. No se puede esperar una habitación básica de gran tamaño, pero es razonablemente confortable y limpio. Como última pega, el cierre de la ventana del baño dejaba entrar frío porque no estaba bien aislado del exterior. Pese a todo, considero que el hotel es recomendable si se encuentra una oferta a buen precio. El pricebreaker deal merece la pena. (3304086249)

Muy buen buffet de desayuno y excelente té de la tarde.

Tamaño de la habitación (y, en consecuencia, de la cama) un poco justo

No overall comment. (3304062620)

Very stylish hotel. Excellent location - right next to restaurants, shops, tube etc

The selection of TV channels was very poor. Restaurants and bars at the hotel were quite expensive

ESTE HOTEL CUENTA CON UNA UBICACION MUY CENTRICA, TIENE LA ESTANCION VICTORIA A DOS CALLES DONDE SE CONCENTRAN VARIAS LINEAS DEL METRO PARA VISITAR TODO LONDRES, TAMBIEN ESTA MUY CERCA DEL PALACIO DE BUCKINHAM, THE LONDON EYE ASI COMO EL BIG-BEN, TAMBIEN ESTA A UNA CUADRA DE DONDE LOS TOURS POR VARIAS CIUDADES DE INGLATERRA PARTEN, TIENE VARIOS TEATROS A SU ALREDEDOR, CUENTA CON UN EXCELENTE SERVICIO, HABITACIONES MUY COMODAS, BAÑO COMPLETO, TELEVISION ENFIN TODO PARA PASAR UNA VACACIONES CON UNA EXCELENTE ESTANCIA. (3304026082)

ESTE HOTEL CUENTA CON EXCELENTES INSTALACIONES,EXCELENTE UBICACION, Y PRECIOS RAZONABLES

ES UN HOTEL EXCELENTE PARA PASAR UNAS VACACIONES EN UN LUGAR COMODO.

No overall comment. (3304069269)

We have stayed at Rubens on a number of occasions over the past two years. As usual the room was excellent, the staff are attentive but not interfering. I would have no hesitation in recommending this hotel to anyone wanting a central location. (3001354)

Comfortable room - all conveniences including towelling dressing gowns.

The Rubens is one of the besy hotels to stay at in London. It has great staff and a great location. Rooms are smallish but well decorated and appointed. Staff are its key asset as many have been at the hotel for a number of years. (3304002129)

The rooms can at times be too warm.