Britannia Hotel Birmingham

not worth the money (107178906)

close to main station

No windows in any of the rooms, reception or restaurant. No signage and a maze or corridors so difficult to find room or restaurant. very basic breakfast.

standerd as you get what you pay for, service was veryy good and excellent location, cheack out time to early should of been 12 (107730156)

location, service, could smoke in room

very cold at night, health and safty risk as window wouldnt open for fresh air

No overall comment. (107573968)

Breakfast not wonderful - sausages very fatty, poor quality

No overall comment. (107269929)

good location

two single matresses pushed together - very uncomfortable night

No overall comment. (99589812)

Had to complain about the poor service provided by the hotel's recommended taxi service

Enjoyable and convenient. (97828848)

Good staff, particularly at reception. Very convenient for rail access.

Air conditioning was a constant and despite repeated requests was not turned off. I now have a severe head cold as a result.

No overall comment. (107159085)

Central location in pedestrian area.

Old and worn down.

poor, I will never go back to this hotel (107131999)

central position

very low in cleaning carpets old and stained late night check in very poor; I asked indication by phone on how to reach the hotel and the man was talking in such a strict slenght that it was impossible to understand; moreover I felt it was not willing to help

Very good would stay there again (107278974)

Convienient to centre of town

I had booked a twin room, when we got ther we had to have 2 single rooms, but for the same price

not bad except for the above (108004153)

staff plesent

room was not cleaned or bed changed by 3pm had to ask clean towl as was told it may be a while not happy about this

No overall comment. (107116646)

Great location, easy to got to from airport

must be the smallest doubbleroom i've ever seen.

No overall comment. (107106436)

some noisy customers, some rooms have the window facing the opposite side rooms windows, hence lacking privacy, and sometimes room cleaning was done late in the afternoon. I guess that for the price and location, there are some compromises...

No overall comment. (108029463)

Location.

Hotel in general disaray - peeling wall paper, discoloured carpets, matresses with springs very noticeable. The location is great and it had real potential, but sadly it was not what we had hoped it would be. I will not be staying there again.

No overall comment. (97110162)

restaurant facilities and food were excellent, room was poor in urgent need of updating the bathroom suite and decor, the bedroom furniture and decor were dated but the new carpet was nice!!!

It was adequate for what we needed but I think people should be told about the plug sockets. (97501536)

The booking was easy and the staff were helpful.

It was very noisy with alot of banging and slamming noiss all night. The plug siockets needed an adaptor which we were not aware of.

No overall comment. (97737785)

poor bedroom lighting, poor plumbing, old tv, breakfast was not up to the standard as it used to be, old drafty windows, lack of electrical sockets, rooms too small to be called a double room

Staff friendly and helpful, although under pressure due to staff shortages. Room 'spartan' with no 'personal' touches. Although there was a sign in the lobby saying that a major refurb was due to be carried out, not everyone is guaranteed to see this and so maybe a letter from the GM in the rooms informing guests of timescale, etc. would have been a more personal touch. One of the lifts being out of order was not very convenient on what seemed to be a particularly busy Saturday evening. (97443860)

location

tired - in need of modernisation

location of hotel excellant.accommodation terrible.staff attitude terrible,no way helpful to guests,no bar service request for bar service had to be made at reception (3 people managing reception)wait 15-20mins for drinks.all guests complaning (97497124)

room was in need of decorating.draughty windows.uncomfortable bed.lifts only 1 in service,at least 20min wait for lift if lucky.hotel staff ill informed.

I cannot think of anything. Even though we had a few small problems with one of the rooms we still were very satisfyed because the staff were on the ball and looked after us very well. This I would once again like to thank them for. They can all take a bow. (97753573)

The hotel was very centrally located and the staff were very pleasant and helpful.

the hotel aaeges that it is in the process of refurbishment.Thne doors look like they have been kicked in.The walls are scuffed and dirty and there are oartial works unfinished.The bed was small.the room noisy,and scruffy with only single glazing that made it cold and even noisier.One of the lifts worked when it felt like it,the tv did not have text overall an awful place (97749814)

the breakfast and the staff were friendly

this is an appauling hotel,it is dirty and dingy.I would never stay there again

No overall comment. (97733259)

Old style TV, and reception staff did not advise had to revalidate security door card every day.

Good city hotel. Staff efficient and friendly. Breakfast good and plentiful. Room a little tired but hotel undergoing a facelift. Will stay here again when visiting Birmingham. (97022520)

Central position for City and NEC.

As usual city life noises.

as non smokers were giving a smokeing room, complained to reception, they said at booking you should have asked. sorry but you normally, you Ask for a smoke room. windows didnt open. so couldnt even air the room. (97920297)

location

small, smelly,

No overall comment. (97567935)

the position

the food was not as good as expected mould in bathroom, ceiling paper hanging down.

Notices in the hotel advise that refurbishment is taking place but no actual signs of anything being done. Room and corridors were extremely shabby and dingy. Refurbishment long overdue in my opinion. Very bad smell in the lifts which was commented on by fellow guests (97481151)

Helpfulness of Reception staff Good breakfast

Shabby condition of the hotel

Enjoyed staying in the heart of Birmingham. Thought our room facing the pedestrian mall would be noisy, but all was quiet by 10:00 p.m. Check-in staff was polite and able to handle any transaction requested. (97402381)

clean, comfortable room with hot water. No frills, but good accomodation and excellent breakfast.

No dislikes.

No overall comment. (97104371)

central location

parking

My recent stay was the second time I have stayed at the Britannia Hotel, Birmingham. I booked the hotel the day prior to arriving and was very happy with the on-line booking service. The price that I paid for the one night stay was excellent value for money. The room was clean, comfortable and spacious and the furniture was of a good standard. The bathroom fixtures and fittings did however appear old. When I switched on the television, it was not working properly. I informed reception and immediately someone came to look at it and rectify the problem, which I thought was very impressive. The breakfast was excellent. One of the best breakfasts I have had at a hotel. It was also good to be able to read a morning newspaper that was free of charge. (97372273)

Clean, comfortable and spacious room.

Bathroom fixtures and fittings seemed rather old.

I wish i had known it was such a poor standard (97297315)

Over priced, dirty, small, out of date, in all my years i have never come across such a poorly equiped, outdated overpriced room in all my life, i will make sure that none of my colleagues or associates step foot in there.

No overall comment. (97803519)

There was the minimum needed.

Very old, not very clean. very smelly.

We want to have access to internet freely at our room. (97642881)

Convinient place Price

Internet availability

As alreday described. We were booked initailly for 4 nights, just about managed to stay for 1. (97314584)

Staff attempts to placate a disappointed customer, hoever one felt that was because they had seen it all before!

Outside appeareance of Hotel....dirty Internally the decor was tired, very tired. Corrodors andlifts with rubbish on the floor. The room standard of facility and decor was dilapidated, worn and unclean.

No overall comment. (99739083)

I liked that the hotel was near to the train staion and that the local sites were within wakling distance. Your manager was very knowledgeable about the local sites and was very willing to recommend places of interest within walking distance.

The room was slightly smaller than I had thought that it would be, however was adequate for my needs.

we will come again sometime (99206266)

tidy building/rooms and friendly people

nothing

No overall comment. (99389118)

Great postion

Slow booking in

Well located hotel with friendly staff. Rooms adequate (99122789)

convenient location with extremely friendly and helpful staff

hotel very cold because of front door not working. Also impossible to close window properly as seal was broken, hence room was cold.

No overall comment. (99937830)

very central

could not pay booking over internet

How to get there from the New street station to ensure you exit via the right entrance/exit otherwise it is an awkward/difficult place to find. (3305360925)

Its location

The performance, attitude and general reception welcome.

No overall comment. (3305254913)

ENSUITE ROOM WAS NICE

I FOUND THE ROOM VERY DARK - NOT MUCH LIGHT COMING IN, APART FROM THAT EVERYTHING WAS GRAND