Best Western Braid Hills Hotel

I only stayed one night and didn't get to see what the rest of the hotel looked like. I'm sure there is a good friendly atmosphere there. The room I had was very old fashioned though and a bit gloomy - I'm not sure I would like to stay at that particular hotel for more than one night. It's also a bit of a taxi ride from the city centre, so the price of the room (to me) was quite high, bearing in mind what I've paid at more modern hotels in more convenient locations (108054864)

Reception very friendly and efficient; breakfast was very nice

Room was a little outdated and cold

No overall comment. (107233730)

I'd definitely use hotel again. (108085518)

Room size great, bed comfortable. Breakfast good.

Shower not very good - couldn't move shower head, ceiling above shower could have been cleaner.

GREAT! i had a very pleasant stay, and i'd definitely recommend this hotel to my friends! (97194085)

The room was big, spacious and well decorated. The mattresses used were good and firm. Very helpful and friendly hotel staff indeed. The breakfast was deliciously sumptious...and as claimed, the view from the hotel room was gorgeous.

No air cond...not that we needed it anyway since it was pretty cooling when we went.

The atmosphere was very nice and it was quite easy to approach to/from city centre. (97847171)

The service was very good! Staffs were very kind and friendly so that all of our family were very satisfied.

We could not get out of there fast enough. Overall, it was completely disappointing. Because we were a party of 5, with two rooms booked and small children, we were treated as if we were a bother. The woman at the front desk was kind and fair, but it was her first day at that facility- so she didn't have the layout of the hotel when she placed us in two rooms at opposing ends of the building. We did get quick service with our request for an extra blanket and pillow. Still, I will never stay there again nor will I recommend it. (97878599)

It looked like a castle on-line. I thought that my kids would love it!

The rooms were not hotel clean. It made me feel less safe- though it was probably fine. The rooms were outdated, TV did not have more than 2 working channels, there were no cots for children. (I didn't notice before the booking- but it was on the confirmation that cots were not available.) Breakfast was disappointing. They wouldn't accomodate 5 of us at one table, so we had to separate. There were no clean plates, limited food ready at the buffet and the waitress seemed overwhelmed with her duties.

Good Hotel with friendly staff. (97077225)

Friendly staff. Adjoining pub.

Slow service in the bar. No details on how to login to wifi.

Certainly one of our best hotel experiences, exceeded all expectations, welcoming and highly professional staff impossible to fault our visit particularly given the competitive room rate. (97317680)

Spacious and tastefully furnished

Only stayed one night so does not merit any more comment. (97869801)

Almost everything that a one night stopover would require

TV was not working

the location of the hotel was very good, the hotel itself was charming and the staff very helpfull, the food was fantastic, parkingn however was quite limited, the shower in the bedroom was not working very well, took a long time to warm up. i did how ever enjoy my stay, (97861258)

freindly staff, excellent food, warm and friendly atmosphere

the room was a bit pricey for such a basic rom with very old plumbing

would have tried to get in hotel earlier rather than have to walk about edinburgh for 2 hours on a day that temperatures 2 degrees (97724730)

itwas comfortable

room very cold

fantastic would definatly come back again (97610479)

i liked the hole hotel room but i really enjoyed the nice deep bath for a nice relaxing soak.

the only fault to pick is the room wasnt very warm, the radiators were piping hot but the room was still pretty cold

No overall comment. (97919089)

No overall comment. (97085471)

No overall comment. (97178532)

No overall comment. (97517921)

No overall comment. (97161867)

location, free parking, easy to get to, Comfortable.excellent breakfast

room bit small

The purpose of our visit was a concert at the Murrayfield Stadium, although we were not too far away this info would have been useful as I am sure a lot of people would be tempted to use the hotel if they had that info before booking. All in all it is a very pleasant place to stay and ideal for easy access from the major routes and set in a very nice location (97519964)

staff very friendly and helpful, hotel well situated, lovely view(if it hadnt been raining) Ideally situated for easy access to city centre

nothing, apart from the weather

A good location and staff in general were very good and helpful but seemed more concerned with the tour groups of US and Japanese visitors than a middle-aged English couple travelling alone. The hotel is a little jaded, and noisy at night, some very strange noises, which sounded like luggage being bumpeed up and down stairs. No lift, so avoid third floor if you can't walk too much. Breakfast unimpressive unless asked for something apart from the big dried outfry up, in which case very good. All in all not a bad three night stay, but felt we were only there to make up the numbers and not as valued as the large touring parties. (97763678)

Good location, reasonable staff

Shabby room, two nights there was no milk left so had to ask reception for milk to use tea/coffee facilities in room, staff seemed very confused when we asked for scrambled egg and kippers on same plate.

Note comments above. Hotel starting to look a bit tierd. (99165588)

Location

Mr Smith's room sufferred from lack of hot water as did the replacement he was given. My room was non smoking but someone had been smoking in it!

No overall comment. (99278588)

the room was more than adequate for my wife & myself, the hotel was easy to find clean and staff were mostly helpful & pleasent.

I probably would have preferred a room with a view as our room was looking into part of the hotel and the rear car park.

No overall comment. (3305098131)

Staff were pleasant and helpful. The hotel has easy access to city centre by a regular, plentiful bus service. Was good value for money. (3304668132)

Clean and spacious and generally well equipped.

TV reception could be improved

I was very pleased with all the facilities at the hotel, including the buffet breakfast. The staff were very accommodating and able to answer any questions I had. (3304521850)

The room was very comfortable and clean, the hotel staff were extremely nice.

Room was chilly, and the heater did not work the best.

No overall comment. (3304511613)

Check in procedure is very bad. I had to wait in the hotel lounge along with my wife and crying baby to get into the room .The behaviour of reception staff was not satisfactory.

Parking restricted; front door not obvious. Restaurant very disappointing - a la carte only, poor choice on menu, expensive for 'hotel' quality food (overcooked vegetables and small portions). Had the dining room to myself for dinner - lovely views out of windows but I was stuck beside a wall! Service in hotel lacked the 'personal' touch.... name only used by reception staff. Foreign dining staff lacked confidence in English and overly serious. (3304514702)

The view over Edinburgh from the room was fantastic, could not ask for a better view of the city actually.

Bed uncomfortable, hardly slept. Room cold and draughty. Room had not been properly cleaned before occupancy.

No overall comment. (3304315480)

nice and clean big room

directions to the room

The hotel was a very good standard with pleasant staff and excellant accomodation and food (3304284997)

The staff were very pleasant and they made our stay pleasurable The rooms and food were excellant too

Nowhere really it was very good

No overall comment. (3304190269)

Helpful staff giving good advices for instance parking places in the center of the city, easy-going atmosphere, quite far from the city but well situated along a main road with good buss-axess, good quality restaurants with also smaller meals and snacks available (bistro). Suitable also for families coming by car. (3304179984)

Good atmosphere, nice wiev from the windows, easy to come by car when situated on the edge of the city along one of the main roads, with also good buss-connection to the city-centre

I would have liked to have been able to Phone the hotel pior to booking on the internet but I could not find a Number until I had completed my booking. Also the hotel was futher out of the city than I expected and although this was no problem I would have liked to have seen the location on a map or plan before finally booking. Apart for these minor things the hotel was excellent in every aspect particularly the breakfast. (3304178474)

All aspects of our stay were comfortable. The room was very nice and the staff pleasant and friendly.

We were in room 106 ground floor and access to this room appeared to be through a function suite. Due to functions in this suite we had to go upstairs and then down stairs to access our room - not the most suitable of arrangements for luggage etc (albeit a porter was avaiable). On a more personal note I was disappointed at the lack of local knowledge of reception staff re local golf courses but to be fair a copy of a local map was eventually produced. All in all had a very comfortable and enjoyable 3 night stay. (2952438)

My wife and I were allocated a family room and we had plenty of space. Very clean & tidy. Pleasant location & easy access to the city. Lovely views from Dining Room. All staff were very pleasant.

Disabled access.

I think the staff make this hotel from the time we arrived they were very attentive and made you feel very welcome (2954780)

it was very comfortable

No overall comment. (1906207)

Has we were only doing an overnight stay, to see the Military Tattoo, the only part of the hotel we experienced was checkin, the room, the bar/lounge and the breakfast. The breakfast was very nice, there was various options and what we had was excellent.

For the money we paid for an overnight stay (bed & breakfast) I was disappointed with the standard of decor of the hotel. Very drab & shoddy decor in the bedroom/shower room and very plain & boring in the bar/lounge.

No overall comment. (2559672)

WHILST IT DID NOT AFFECT ME DIRECTLY THE ABSENCE OF LIFT (50 STEPS) TO ROOM DID APPEAR TO BE CAUSING PROBLEMS FOR OLDER GUESTS

No overall comment. (2458363)

No overall comment. (2407713)

Staff were friendly and helpful, food was excellent. (2338539)

Excellent quality, good sized room/en suite.

No overall comment. (2282630)

In comparison with similar priced hotels in the area, the room was extremely small and provided poor quality accommodation. (1946119)

No overall comment. (2197558)

The location was excellent, just outside the city but not too far out. The room was good value because of the online booking we saved about 30%. Breakfast was very good too, food was good, restaurant was clean, staff were helpful and friendly.

No lift and sleeping on the third floor was a hike after a day long walking the steps and hills of Edinburgh. The shower was very weak, and the television was half hidden behind one of the beds.

The hotel is a distance away from the city centre but on an excellent bus route. The bistro next door offers informal dining and is excellent value. It is worth checking whether the hotel will be hosting a wedding at the weekend as this did make a pleasant hotel a little noisy. The staff were very polite and extremely pleasant. My room was rather boring with a poor view. (2141436)

The staff were particularly friendly, polite and helpful

the room was decorated in a very standard hotel style that did not match

No overall comment. (2121882)

Helpful staff, convenient location to city. (2102021)

Helpful staff, very comfortable bed

Room old-fashioned; bathroom needs updated

We had a pleasant stay and enjoyed breakfast especially the serving staff who were very friendly and efficient. (2053146)

Large Room with nice view.

No spare toilet rolls/nearly ran out! Tired decoration in bedroom,public rooms good.

Very favourable. Relaxed atmosphere. Helpful service. (2037053)

Good quality

Ran out of toilet paper on last day!

No overall comment. (2027790)

No overall comment. (2028045)

A very nice hotel, very informative staff. And although we didnt know it at the time great veiws, (1989444)

Staff, veiw, nearness to our venue

although we booked buget the room was very small and we had to walk through a dinning area

The hotel was very good value for money apart from the problem with the hot water (scalding) and not many parking spaces in the car park it was a very enjoyable stay. (1954664)

A very elegant building with adequate and friendly staff

The hot water in the hotel was scalding hot, couples with young children must be carefull

No overall comment. (1997641)