Best Western Willowbank Hotel Manchester

No overall comment. (107694082)

No overall comment. (107254227)

No overall comment. (108043896)

I would recommend your hotel and will be staying with you again in the next month, but I will not be eating lunch or dinner without assurances that the food has improved. (99015462)

Excellent staff. Very helpful and friendly. I left an expensive electric toothbrush at your hotel the week before and the lady on the front deck hounded housekeeping until they found it! Thank you.

The food was disappointing. I had steak twice, both were tuff, salad was not fresh.

No overall comment. (97129804)

Breakfast was excellent. Location good for what I wanted.

Our twin bedroom was on the outside and we only got one hour's sleep due to the very loud noise outside all night. The room was also extremely stuffy so couldn't win - too hot to sleep but too noisy to open the window.

No overall comment. (97431988)

Easy accessible to the city centre

Small room for a double executive

the overall expierience was pleasant staff could not be more friendly and helpfull, room was very small, food was excellent. (97243524)

staff were extreemly helpful and friendly.

no lift and room for a double very small

No overall comment. (97631374)

Free internet

No overall comment. (97809975)

We were upgraded to a superior room because our allocated room was already occupied!

Nothing - just wish we could afford this standard of room on a regular basis.

No overall comment. (97563099)

No overall comment. (99020832)

The Willowbank Hotel although recently refurbished(!) had a faded air about it. The furnishings were dark and oppressive. The facilities functioned but the bathroom was old fashioned and not very clean. The water did not flow away when showering and I discovered a large plug of hair blocking the drain. The bathroom door had warped and did not close. The dining room was better with well cooked food and pleasant staff. Reception staff were polite and helpful. (99239513)

Dining room was pleasant and staff helpful. Breakfast plentiful but no muesli available

The corridor and my room had an unpleasant smell.

No overall comment. (99546824)

Excellent facilities, service was outstanding and the breakfast was lovely.

No overall comment. (99314258)

No overall comment. (99067393)

Good food, secure parking, friendly staff, value for money, close to city centre, shops etc nearby, easy to find

A little noisy at times - other guests

We were told the bar would be open until 12pm, when we returned at the end of the evening at 11.30pm, we were told the barman had been sent home early and therefore there was only a limited drinks menu. The next day we were told that the night porter should have offered us the full range of availability from the bar. The night porter was also rude when we arrived back at the hotel, following us to the bar area to abruptly ask us, very loudly, if we were staying there, our names and room number. He obviously thought we had wandered in off the street, but there are subtle ways in which to obtain the information. This was offputting and I would not recommend nor stay there again, because of this. (99472570)

The cleanliness of the room and the nice breakfast.

Very small room, tv was not in good working order and the shower did not work properly.

The Willowbank has a great location and is very nicely refurbished, I would prefer a more relaxed breakfast without being rushed and more choice available. (99609034)

Room recently renovated which was very nice.

Breakfast is always a disappointment, it is meant to be served till 10.00am but never much left and staff reluctant to refill empty trays and always clearing your table as you finish, particularly at the weekend probably 9.30 onwards is the busiest time as most visitors have been to an event the night before.

Good breakfast. (99980808)

Clean

Musty smell

No overall comment. (3305522910)

very plesant staff, room nice and cosy and warm. well stocked bar very nicly priced. breakfast very nice with a good choice.

it didnt properly state how far away from the town centre for those like us travelling on train.therefore itcost us

The hotel was easy to find and excellent access to Manchester United where I was speaking. Breakfast was good. Staff were extremely helpful and friendly. Good price (99647545)

clean and appropriate to my needs that evening

Having to go through all the security but I quite understand its importance and I do appreciate it

No overall comment. (3305538729)

No overall comment. (3305185198)

No overall comment. (3305220772)

pleasant staff, clean, hassle free

further away from my place of visit, as brochure advises 6km but it was further

Not really suitable for elderly who have difficulty walking up stairs as I had my elderly mother with me and she did find the stairs up to reception & room a bit of a hassle. Otherwise no complaints thanks for a good overnight stay (3305080558)

clean, excellent staff, secure parking

no air conditioning, lift or mini bar fridge

No overall comment. (3305056613)

They did not have maps to handout over machester/ or the close area

Although the room was a bit small it was very comfortable. The staff were all very pleasant - both in reception and in the restaurant. Good supply of tea and coffee in hospitality tray - not rationed as is often the case - and biscuits too! The breakfast was excellent. The hotel corridors lacked little touches like pictures on the wall to make it more welcoming. In spite of these minor points we would return. - A very pleasant experience. (3304811955)

Very quiet room. King-sized bed.

A bit small for an executive room.

No overall comment. (3304455277)

easy access to manchester

no water provided in room had to ask for second hand towel in shared rooms friendly, comforable bar area

No overall comment. (3304457134)

location.

rooms are small and the bathroom was very dated, with an awkward shower mixer. Buffet breakfast had some very tired looking cooked food.

We got a great value deal, and a free room upgrade when we got there too! Excellent breakfast was included. (3304442925)

Very good value for money, excellent room (free upgrade too!)

No overall comment. (3304243480)

very convenient to the city centre in a good area. located near many student bars with a great range of good value restaurants and take aways near by.within walking distance of many local amenities. Staff in this hotel were most friendly and helpful.Great budget accomodation for short weekends or business stays. (3304109316)

Compact and the rooms were quite

Decorate could by updated a little