Excelsior Hotel Ernst am Dom
Domplatz / Trankgasse 1-5, Köln, 50667
How to Book and Cancel - Excelsior Hotel Ernst am Dom
What happens if I need to cancel my booking?
If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Will my credit card be charged when I book?
If you have not found an answer to your question here, visit the Help page or Contact Us
Policies at Excelsior Hotel Ernst am Dom
Check In / Check Out
- You may check in from 15:00
- You must check out by 13:00
Accepted credit cards
- Visa /
- American Express /
- MasterCard /
- Diners Club /
- card.JC
Important! Policies may vary from these depending on your room, date & rate selection. Please check the room information when booking.
Deposit Policy:
No deposit will be charged.
Internet Policy:
Wireless internet is available in public areas and charges are applicable.
Wired internet is available in the hotel rooms and charges are applicable.
Pet Policy:
Pets are allowed on request. Charges may be applicable.
Parking Policy:
No parking available.
Public parking is possible at a location nearby (reservation is not possible) and charges are applicable.
Extra Charges Policy:
VAT is included.
Service charge is included.
City/tourist tax is not applicable.
Child Policy:
All children are welcome.
All children under 13 years stay free of charge when using existing bedding.
All older children or adults are charged EUR 40.00 per night and person for extra beds.
Maximum capacity of extra beds in a room is 1.
There is no capacity for cots in the room.
Cancellation Policy:
If cancelled or modified up to 1 day before the date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
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