Balm
Balmstr. 3, Lucerne, 6045
How to Book and Cancel - Balm
What happens if I need to cancel my booking?
If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Will my credit card be charged when I book?
If you have not found an answer to your question here, visit the Help page or Contact Us
Policies at Balm
Check In / Check Out
- Checkin from 13:00 until 18:00
- You must check out by 11:00
Accepted credit cards
- Visa /
- American Express /
- MasterCard /
- Diners Club
Important! Policies may vary from these depending on your room, date & rate selection. Please check the room information when booking.
Deposit Policy:
No deposit will be charged.
Internet Policy:
Wireless internet is available in the entire hotel and is free of charge.
Pet Policy:
Pets are allowed. Charges may be applicable.
Parking Policy:
Free private parking is possible on site.
Extra Charges Policy:
VAT is included.
Service charge is included.
CHF 2.35 city/tourist tax per person per night is not included.
Child Policy:
All children are welcome.
All children under 10 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All children from 11 to 16 years are charged CHF 20.00 per night and person for extra beds.
All older children or adults are charged CHF 40.00 per night and person for extra beds.
Maximum capacity of extra beds in a room is 3.
Maximum capacity of babycots in a room is 4.
Cancellation Policy:
If cancelled up to 18:00 on the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
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