Highfield Hotel

an excellent over all experience (108842245)

staff extremly friendly and helpfull

minor repairs needed

had an excellent stay (108488432)

excellent staff couldn't be more helpful

No overall comment. (107797515)

Rooms good

Staff disorganised and inattentive

Once the renovations are complete this is a hotel I will use again (108499500)

the area was suffering extreme weather conditions & the hotel had taken a lightning strike so there was no electricity. However the staff were as helpful as it was possible for them to be and kept us regularly informed of progress toward restoration of services. The breakfast was very good & well presented. A reduction in our booking costs was offered before it was even requested.

The hotel is in serious need of a re-furbishment & we were advised that one is imminent. The bathrooms need a complete makeover and the provision of in room facilities - toiletries, tissues, TV that shows more than 1 station, etc need reviewing.

all things considered the hotel served our needs, we were out of season and the hotel was very quiet but the food and service was excellant (107619882)

the hotel was in exactly the right place for our business trip, the restaurant was very good

slight damp problem in the bathroom, the bathroom taps were hard to turn off. some of the light bulbs in the bedroom needed replacing