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Maes Manor Country Hotel hotel ratinghotel ratinghotel rating

Maesrudded Lane, Blackwood, Newport, NP12 0AG
Good
Overall rating from 71 reviews

Guest reviews of the Maes Manor Country Hotel

Good
Anonymous (Family with older children) 04 March 2010

We attended a wedding reception and thoroughly enjoyed every minute of it. Everything was beautifully presented and the food was nice (especially the full Welsh breakfast). Thank you to the staff who were incredibly patient with us, we were with a large group and who had no sense of urgency in clearing out of the breakfast room! (108535113)

positive comments Hotel was clean and tidy in all areas. Grounds were beautiful and the staff were friendly and helpful.
negative comments Some of the fixtures and fittings in our room were a little tired. The room was a little small once the travel cot was up, we had room 16 which was incredibly noisy until the early hours of the morning as it is situated over the bar and next door to the upstairs function room so if staying there again I would ask for a room far away from these areas as we have a young baby.
Average
Kenneth from Grimsby, GB (Mature couple) 02 March 2010

No overall comment. (108617150)

negative comments We left the hotel after one night although booked for five nights. I was told on arrival that we were not accomodated in the main house but in the coachouse and when I asked for an alternative room in the house, none was available. The room given was totally inadequate as a double. I complained of a fan motor which switched on every half an hour for ten minutes throughout the night. I also complained of an external light which shone directly into the bedroom which, even when curtains were fully closed, the bedroom was lit up like blackpool illuminations. I was refused a refund when leaving because management had said that they had had a few cancellations and could move me around, but that was contrary to what I had been informed the previous day which was that the hotel was fully booked and they couldn't give me another room.
Good
Lisa from Hengoed, GB (Group of work colleagues) 25 February 2010

Great value for money! (108973623)

positive comments Fantastic staff, even made me a sandwich at 1am, couldnt fault the service.
Good
Keri - Anne from Pontypool, GB (Mature couple) 23 February 2010

Recommended (108726153)

positive comments Nicer room than last year all staff were excellent. Food was fabulous for such a big function very hospitable.
Excellent
amanda from treharris, GB (Young couple) 23 February 2010

a nice hotel to stay overnight in i do find it expensive with comparison to many other hotels ive stayed in (108874361)

positive comments lovely hotel room cleanliness is excellent overall throughout the hotel
negative comments drinks from bar are very overpriced
Excellent
Toby from Southampton, GB (Young couple) 09 February 2010

No overall comment. (108883954)

positive comments The hotel is situated in lovely grounds and although not moder, it clean and tidy and everything you would expect from a country hotel. The staff were polite and friendly and I can imagine in summer the place is even prettier! The hotel is in a nice location for getting into cardiff without dealing with the city and driving (too cold to park) around brecon etc was a nice too. The local town has plenty of amenities and a great chinese, Peking Garden! Great weekend - and great value for money too!!
Excellent
Anonymous (Solo business traveller) 06 February 2010

No overall comment. (108796879)

Excellent
Keith from Telford, GB (Solo business traveller) 25 January 2010

No overall comment. (108764348)

Excellent
Ian from Rochdale, GB (Solo business traveller) 23 January 2010

No overall comment. (108873458)

Average
Anonymous (Solo business traveller) 21 January 2010

Fair for the price. (108829865)

positive comments Friendly and helpful staff,clean and bright rooms, rooms are cleaned daily,amble parking facilities, lovely view over valley below.
negative comments First night was poor as hot water pipe was making noises so had to request a change of room at 4.00 a.m. in the morning after a sleepless night which was done immediately.
Excellent
Anonymous (Other) 21 January 2010

pleasant stay, nice quiet hotel which was ideally located for my business trip. (108994439)

positive comments Friendly efficient staff, food was good.
negative comments Quite a few stairs - not a problem for me, but may be something to consider.
Excellent
Anonymous (Mature couple) 20 January 2010

Excellant weekend my nephew's wedding (108368015)

positive comments Lovely hotel very relaxing
Good
Anonymous (Young couple) 13 January 2010

We were attending a function in the hotel so its convenience outweighed any other limitations, overall we had a good functional stay. May stay again if attending a function. (108180629)

positive comments Excellent reception and bar Staff, polite and efficient. Don't think the breakfast waitress was a morning person but did her job efficiently.
negative comments No curtains and significant draught from the window. Back of the wardrobe broken and lots of rubbish showing behind. Would be nice if the wash basin taps matched slightly (pinnicky I know). Very dust balustrades in the main hotel and dank smells here and there.
Good
Anonymous (Solo leisure traveller) 22 December 2009

No overall comment. (108627479)

Excellent
Anonymous (Solo leisure traveller) 21 December 2009

I enjoyed it immensely, went to the evening entertainment and the room price (£45) made staying at the hotel very attractive. Would have more appeal if th eprice for couples was reduced as well. Otherwise a giood experience i will, no doubt, repeat. (108564334)

positive comments Room very good at a competitive price (£45). Staff very helpful and courteous.
negative comments Late check-in time of 3:00pm meant I had to re-arrange part of my day to compensate. An early check-in/bag storage system would be useful.
Excellent
Rhianna from Cwmbran, GB (Other) 15 December 2009

No overall comment. (108912918)

Excellent
Anonymous (Mature couple) 02 December 2009

We enjoyed our stay here and would not hesitate to recommend it. (108296745)

positive comments Cheerfulness and helpfulness of staff. Prompt action to supply replacement for defective bedside light bulb. Large room available for the Italian dinner dance we were attending. Substantial breakfast!
Excellent
Anonymous (Solo business traveller) 22 November 2009

worth to come again (108842893)

positive comments very friendly stuff clean and nice room good food
negative comments no bathroom heating extra costs for WIFI
Good
Anonymous (Solo leisure traveller) 22 November 2009

fine (108902737)

positive comments good price
negative comments Directions on web site terrible to follow.
Good
Anonymous (Young couple) 10 November 2009

Overall an excellent hotel for the price. Loved the fireplace in the bar, nice to keep warm with a glass of red wine during the cold and raining evening. (108473289)

positive comments Large room with a view across the wooded valley although it does have an architectural detail in the middle (large bridge) but I loved the design of it within the surrounding landscape. Good price for our B&B rate. Friendly staff in the bar, reception and restaurant.
negative comments A little outdated, the decor could be refreshed.
Good
Nick from Llanfairpwll, GB (Mature couple) 10 November 2009

We enjoyed the hotel and its location was an easy distance from Cardiff where we were going to the Rugby. (108481980)

positive comments Nice hotel with friendly staff. The room was nice but radiators need attention in bedroom and bathroom
negative comments We were in the Coach house which was a little far from the main building for my wife who is recovering from a broken ankle. Very Steep staircase to 1st floor. In fairness we did not ask for a ground floor room when booking.
Good
Anonymous (Young couple) 10 November 2009

The hotel buildings and situation are lovely. It seems well run and welcoming. There is need for investment, which I hope the owners can muster, as Maes Manor is the type of placeI like to recommend. (108524829)

positive comments Lovely situation and grounds. The staff are friendly, efficient and competent. we saw that the admin paperwork behind reception was in welsh, and so presume that the hotel is run in welsh too. This is good supporting country tradition and language.
negative comments The cooked buffet breakfast food was very oily. The general condition of the hotel is tired and old and smells such.
Excellent
Steve from Houghton le Spring, GB (Solo business traveller) 09 November 2009

No overall comment. (108298310)

positive comments Good facilities and food
negative comments Very difficult to find
Good
Stewart from Manchester, GB (Solo business traveller) 01 November 2009

No overall comment. (108222730)

Poor
Nick from Hove, GB (Solo business traveller) 25 October 2009

Would not return!! (108163261)

positive comments Price!
negative comments Dirty plates & cups, bathroom not very clean, towels not replace when used / wet, no towels drying in room!!
Good
PHILIP from YORK, GB (Solo business traveller) 18 October 2009

No overall comment. (108424695)

Excellent
Kay from CARDIFF, GB (Group of work colleagues) 13 October 2009

Very good value. (108472521)

positive comments Excellent value for money. Lovely location. Nice breakfast.
negative comments Taxi back to the hotel from the town was a no ....... It was several miles walk up a very steep hill!!! This was not the hotel's fault but a caution.
Good
Anonymous (Group of work colleagues) 06 October 2009

A pleasant hotel to stay at (108702940)

positive comments Hotel Staff were polite and helpful
negative comments Room was reasonably clean, but found dead spiders behind the door!
Average
Alistair from Brize Norton, GB (Other) 03 October 2009

My room was one of the poorest rooms I've stayed in a long time! The shower door came off in my hand and the water went from a freezing cold to boiling hot. The bed was way too soft and headboard kept banging against the wall. (108596345)

positive comments Nice grounds and friendly staff. Nice breakfast
negative comments Hotel over heated,bathroom shower in very poor and dangerous condition. Bed too soft. Evening meal was poor.
Excellent
Colleen from Gwent, GB (Young couple) 23 September 2009

very enjoyable, will stay again, hopefully for longer. (108606028)

positive comments very pretty place, very relaxing. gardens lovely. staff very helpful.
negative comments dont think there were any
Good
Kathryn from North Shields, GB (Mature couple) 08 September 2009

It was good overall. (108961402)

positive comments The staff were very considerate and helpful. The hotel setting was very picturescq with the annex building inwhich our room was situated was very quiet.
negative comments There were weddings being held on the 2 nights we were staying, which meant the bar was very busy the first night and the 2nd night we were unable to use the restaurant, but had to eat in the bar.
Excellent
Anonymous (Mature couple) 28 August 2009

No overall comment. (108230457)

Good
Anonymous (Solo business traveller) 17 August 2009

No overall comment. (108598702)

Good
Anonymous (Same sex couple) 10 August 2009

No overall comment. (108937259)

Excellent
Kim from Rochford, GB (Solo business traveller) 07 August 2009

plesant night (108147882)

positive comments excellent room and food
Excellent
Anonymous (Young couple) 06 August 2009

No overall comment. (108223805)

Excellent
Anonymous (Young couple) 06 August 2009

Lovely hotel, great location & lovely room. (108248608)

positive comments The room was lovely, very clean, spacsious and had everything we needed.
negative comments The self service breakfast was not great. There was a large wedding party and all the breaksfast was in that room so we found that a little awkward.
Good
Anonymous (Solo business traveller) 27 July 2009

No overall comment. (108931438)

Good
Anonymous (Solo leisure traveller) 20 July 2009

No overall comment. (108931831)

positive comments Hotel staff very helpful
negative comments Was not informed that there was a wedding reception at the hotel
Good
Anonymous (Other) 29 June 2009

A few issues such as the shower door was a little dodgy and the radiator would not switch off. Overall a nice place and good value for money. (107886882)

positive comments All staff were very friendly and polite.
Good
Anonymous (Solo business traveller) 27 June 2009

No overall comment. (107798575)

Excellent
Anonymous (Mature couple) 22 June 2009

No overall comment. (107926317)

Average
Anonymous (Mature couple) 20 June 2009

it was ok, but wouldnt stay there again as we didnt get the "hotel" feel, more like a b and b (107557307)

positive comments the staff were very helpful and pleasant. the bed was very comfortable, lovely location and grounds
negative comments very unwelcoming lighting using energy saving bulbs which didnt give the hotel a welcoming feeling both in the bar and the guest bedroom.. in our room the tv hardly picked up any channels, the shaving light didnt work in the bathroom, the plugs were blocked in both the sink and the bath and the couch was too soft to sit on as you just sank into it and it had no support.. there was no instructions on how to use the tv equipment and when we rang down to reception to ask how to connect to the free wifi, they didnt know and had to find out from someone else
Average
Colin from Stoke on Trent, GB (Family with older children) 16 June 2009

After staying at this Hotel previously when in South Wales on business and being very pleased with the accomodation I wanted my family to have the same experience. However I was very disaapointed with being out in a poor room in the stable block. (107419216)

Good
Anonymous (Young couple) 15 June 2009

No overall comment. (107340438)

positive comments staff were friendly, breakfast was good
negative comments didn't sleep very well, very warm night and our room was next to some sort of air conditioning/fan, so couldn't open windows
Average
Mike from Sutton Veny, GB (Solo business traveller) 13 June 2009

No overall comment. (107865792)

positive comments Free Wi-Fi
negative comments Dinner only average
Excellent
Anonymous (Mature couple) 02 June 2009

No overall comment. (107958966)

Excellent
Anonymous (Mature couple) 01 June 2009

We were lucky that the noise from the weddings did not disturb us as it did other guests. (107309294)

positive comments Attractive main building and grounds; very helpful staff; good food at a reasonable price.
negative comments Cramped bedroom
Excellent
Shena from Nr. St. Helens, GB (Mature couple) 28 May 2009

We really enjoyed our stay it was very good value overall. (107874818)

positive comments In a beautiful setting
negative comments In the dining room we were not shown to our table or asked if we wanted drinks this was a lunch time also we had to ask for a menu and wine. At breakfast again there was no one to show us to a table or to tell us that it was a buffet. We were surprised that fruit was not available.
Excellent
Anonymous (Young couple) 26 May 2009

No overall comment. (107432341)

positive comments The staff on reception both on check in and check out were warm, inviting and friendly. the bar staff gave excellant service and knew about the different wines when asked. Breakfast was of an excellant standard and the food piping hot.
negative comments However the waitress that served us breakfast was abrupt and not very friendly, and didn't once say please or thank you, manners don't cost anything.
Average
Anonymous (Solo business traveller) 22 May 2009

Hotel is in a great location but needs money spent to bring it up to a better level (107305390)

positive comments Friendly welcome and receptionist met my request for a room in main hotel. Young male in restaurant was vey professional and friendly
negative comments My bedroom was very dusty and hot - decor is dated. Bar area was more like a station waiting room Receptionist on check out was eating her brakfast and did not ask if I had enjoyed my stay Directions to hotel on website could be clearer Your reservations system accepts Amex but hotel does not-this was not made clear at time of booking

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