Hilton Cobham

In a word disappointing! (107406075)

The hotel is in a lovely surrounding and is quaintly old which is nice - if all the rest was ok. Convenient to London in some ways.

Requested a double bed, got a twin, noisy aircon, smelly room, like cigars though we requested non - smoking at reception, room in area of renovation but at the rate we paid compared to the rates at reception, acceptable. Chipped crockery in the breakfast room, had to queue to get in for b/fast 6 deep both days! something that has never happened to me before in my life including my onetime extensive business travel years - or in South Africa from whence I hail. The problem in the b/fast room appeared to be understaffing in there and not insufficient tables - they took time to clear while working at what appeared to be full stretch. I found it a pity that a hotel with such potential has been allowed to deteriorate to such a degree.

Inexperienced staff in restaurant/breakfast resulting poor service, need more customer service training from Hotel. (107704539)

comfortable bed, room clean, adequate facilities, good location

poor waiter/waitress service, lack of communication from staff. Drinks advertised on menu no longer stocked/sold by hotel.