De Vere Venues Denham Grove (Formerly Durdent Court)

No overall comment. (107747230)

No overall comment. (97517085)

No overall comment. (97659387)

overall a pleasant stay for price! Bar prices horrendous, service poor due to lack of staff. Staff who were on tried very hard and were very nice. Would like to stay with you again but other hotels just as good namely Novatel who do the best breakfast in the buisness. I would still like to stay wih you again and hope to please (97654188)

price and location were very good rooms and service ok could be a lot better. Not the fault of the staff as they were exellent but not enough of them.

shown to the wrong room, phone not working, had to plug fan heater in to keep warm .

The staff were not dressed smartly and were ill informed. One person told us there would be no bar. The bar did eventually open but had no ice. There was confusion about the times for breakfast. We were eventually told by the duty manager that breakfast was served until 10am and the best time to come down was 9.30. When we arrived at this time we were told that the kitchen was closed and we did not get any breakfast. When we checked out there was no one of authority to deal with our complaint. The dining room was a marquee off the lounge area as apparently the hotel is undergoing a refurbishment, something that was not mentioned on the website. The place struck us as more geared up to hold conferences than as a normal hotel, something else not made clear on the website. (99070208)

Room was clean and heating was on which we were grateful for as it had turned cold.

The room was small and had not been used for some time so the bathroom snelt musty. There was no towel rail for the hand towel near the sink. The overall feeling of the place was that is was run down.

No overall comment. (99848786)

dining room poor, food adequate , staff very poor

As previously stated the room and staff were good, the disappointing thing was the evening meal. If we had known about this we would have gone out for a meal. There are restaurants and pubs serving meals within a short driving distance. The hotel is situated within very pleasant grounds, with a secure car parking area. (3304356224)

Room was comfortable. Plenty of hot water for the shower. The Receptionist was very pleasant and most helpful.

The evening meal was terrible, it appeared to be food prepared many hours earlier and reheated in the microwave, the food at breakfast was not very hot either. Unaccaptable for the prices and this certainly let the rest of the hotel down.