Paul from Bishop Auckland, GB (Mature couple) 03 January 2009
No overall comment.
(97004292)
Anonymous (Mature couple) 24 May 2008
No overall comment.
(97678683)

Central
Anonymous (Mature couple) 13 March 2008
No overall comment.
(97046847)

The view

The Management of the Sir Thomas, most unhelpful.
Anonymous (Group of adult friends) 26 February 2008
No overall comment.
(97044079)
Susan from Leeds, GB (Young couple) 28 January 2008
Our overall stay was amazing, the bed was so comfy!...I would have liked to know that the room did not have a bath before I came because the shower isnt that romantic as a bath, this is proberly one of the reasons I would not choose this hotel if I was to stay with my partener. But with friends it is a definate yes!
(97968931)

The staff where very friendly ,customer service very efficent. The bed room was displayed nicely with luxury cusions and silk bed cover. Breakfast was deliscious full endglish in a lovely decorated resturant and to top it off the breakfast staff provided excellent customer service. Thank you for the wonderful stay!
Anonymous (Mature couple) 02 August 2007
Initialy we were given a room that was rather cramped, dark and stuffy. The Shower cubicle door was broken. However we were given another room straight away which was nice and bright. The pillows were shot and really do need replacing woke up with a headache and stiffneck. Every thing else was fine.
(97070429)

Good location
Anonymous (Group of work colleagues) 12 June 2007
The hotel has an excellent central location and an outstanding cocktail bar. Staff were friendly and helpful. The rooms are spacious and very comfortable, though a bit hot and noisy.
(99040170)

Spacious rooms, with good size bathroom. Comfortable bed. Clean. Helpful staff and an excellent cocktail bar

Too hot, bit noisy, and dodgy shower
mark from rotherham, United Kingdom;GB (Group of adult friends) 26 May 2007
No overall comment.
(3305001280)
Anonymous (Young couple) 31 December 2006
No overall comment.
(99258894)
Anonymous (Solo leisure traveller) 13 August 2006
Generally my stay was satisfactory with good, helpful and attentive staff, and comfortable facilities but I would like to have known that I couldn't smoke in the room (I'd asked for smoking and then found the hotel was non-somking in the bedrooms) and I would like to have known there was no lift at the time I was staying. When I got there and realised the lift situation I asked for a room on the 1st floor but was told there were none available (and not a lot of trouble taken to find out). Coming down the stairs from the second floor I found my hand covered with brass polish and dust from the wooden bannister rail underneath. So much so that I had to return to my room to wash my hands!
(3304889684)

The bed was very comfortable and the room was clean and attractive. Ensuite facilities were good and I liked having two toilet roll holders so if one ran out it didn't matter (like it does in many hotels where you have to ask for them). The free bottle of wine was welcome and so was the ease with which I could book a room service meal. Generally staff were excellent, helpful and friendly.

Bulbs were missing from the shower room lighting and in the room. On my hand I picked up brass polish from the stair rails on the way down to breakfast and had to return to my room to wash my hands. There was no lift working. Cleanliness in the common parts (stairs, lobbies) not good. Lighting in the bar and dining room poor.
Anonymous (Group of adult friends) 09 August 2006
The hotel reception and bar is lovely, it has a rather sophisticated look to it, very relaxing & comfortable. The loaction of the hotel is fab its within walking distance of the city centre shops, bars and the Albert Docks. I would come back!!
(3305097825)

The location of the hotel and the hotel bar & restaurant.

The room I was in although comfortable was rather small and the bathroom basic.
Anonymous (Solo business traveller) 27 June 2006
Would stay again on a business trip but not socially as rooms it was very noisy at night, even into the early hours.
(3304904117)

Location of hotel and easy parking

Very noisy at night
eugene from killarney, Ireland;IE (Other) 22 March 2006
good location, staff good but needs modernising
(3304290208)

central location and friendlyness of staff

windows in rooms upgrade needed immediately for sound proofing and warmth, as room was cold and streetnoise was very loud
Anonymous (Other) 06 March 2006
No overall comment.
(3304286325)
ANNMARIE from Derry, United Kingdom;GB (Young couple) 08 February 2006
No overall comment.
(3304040857)

Close to city centre
Anonymous (Other) 24 January 2006
No overall comment.
(3304136231)
Anonymous (Solo business traveller) 01 July 2005
No overall comment.
(2365974)
Anonymous (Young couple) 10 June 2005
No overall comment.
(2377499)