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The Highwayman Inn

Cannards Grave Rd, Shepton Mallet, BA4 4LY
Good
Overall rating from 13 reviews

Guest reviews of the The Highwayman Inn

Average
Anonymous (Mature couple) 18 September 2008

Young apparently un trained staff who do not have a clue what they are doing. Food poor (107283722)

positive comments Comfortable and spacious room
negative comments Window frames covered in mould in bathroom
Excellent
Lorrain from Histon Cambs, GB (Mature couple) 20 August 2008

Great place to stay in a good area for sightseeing. (97131561)

positive comments Love having a bath . Good food all day
negative comments Would have like a wardrobe
Good
Wendy from Chessington, GB (Young couple) 05 July 2008

No overall comment. (108073729)

Excellent
Micheal from Saunderton, GB (Mature couple) 26 February 2008

No overall comment. (97039493)

Good
Anonymous (Young couple) 16 October 2007

Greatly enjoyed our time at the Highwayman, staff all friendly and helpful, good 'pub-grub' menu and everything kept very clean. A map with the booking confirmation would have been useful although we managed to find our way there eventually! (97105333)

positive comments Staff friendly and helpful, everything very clean
negative comments Room a little small for an extended stay, and remote for TV missing!
Excellent
Anonymous (Group of work colleagues) 30 September 2007

No overall comment. (97710659)

Average
Kathryn from St Sampson, United Kingdom;GB (Mature couple) 27 April 2007

Cooked portion of breakfast was fine but restricted choice of cereals and no fruit or yoghurt. Toast should be provided, not a machine which invariably means a queue. You must pay at beginning of stay! Evening meal? Pay immediately! It is not an Hotel, but a Pub with rooms. (99242116)

positive comments Rooms appeared to have been refurbished recently, to a high standard.
negative comments Poor Management, no people skills, no fault of staff as it was obvious they had had no training.
Average
Anonymous (Mature couple) 28 March 2007

No overall comment. (99477876)

positive comments Well refurbished room. Excellent bathroom/shower.
negative comments Heating not working. Breakfast in smoking area of pub. Manager smoking in breakfast area. Slow service for evening meal. No prices on memu.
Poor
Anonymous (Mature couple) 23 January 2007

No overall comment. (99535629)

positive comments Friendly staff and menu for dinner and breakfast, although basic was well cooked, piping hot and tastey.
negative comments The room was cold (January). We had booked a twin room but only a double was available. There was only one hanger in the wardrobe and dusty carpets under the furniture. There was a lot of clutter of vacuum cleaner attachments and rolls of laundry and odd chairs
Excellent
neil from llanelli, United Kingdom;GB (Young couple) 30 November 2006

a friendly environment, with an excellent choice of menu, from snacks to a range of well portioned hot meals, home cooked. the room was newly decorated, with a double shower, teas, coffe and water in the room with a tv.and very comfortable bed. i would definately recommend this hotel to anyone. (99216580)

positive comments warm, bright and airy
negative comments there was nothing to dislike except maybe that there was no direct access to the hotel without going outside which could be a disadvantage in bad weather.
Excellent
Anonymous (Mature couple) 16 August 2006

We enjoyed our stay.The room was very comfortable, attractive and very clean with a wonderful mattress and just-right pillows. It was possible to darken the room to allow sleeping past sunrise because the drapes were heavily lined. We are sorry to say that the food was not the best we've had in Britain but breakfasts were sufficient and the staff was very friendly and helpful. Thank-you so much for an enjoyable visit. (3304967890)

positive comments Room was lovely, quiet, clean, modern and airy with fine ammenities. Great TV ! Most comfotable bed on our whole journey.
negative comments We had a problem with all the stairs and at night, on returning to our room, my husband fell down a little dip of three steps because the automatic light hadn't switched on soon enough. The steps are odd there with a drop off in the corridor. He wasn't hurt, thank goodness.
Good
Anonymous (Young couple) 27 July 2006

Perfect for what we wanted. (3305051862)

positive comments Situation, food.
negative comments The flys! Food prices rather high.
Average
Jacques from Bois Colombes, France;FR (Mature couple) 11 May 2006

1 Une premi (3304643560)

positive comments Le calme
negative comments Propret

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