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Claremont Hotel hotel ratinghotel ratinghotel rating

18-22 Loch Promenade, Douglas, IM1 2LX
Good
Overall rating from 96 reviews

Guest reviews of the Claremont Hotel

Good
Anonymous (Family with older children) 30 December 2008

No overall comment. (97423764)

Good
Anonymous (Solo business traveller) 22 November 2008

No overall comment. (107535096)

Excellent
Gary from Bromsgrove, GB (Other) 14 November 2008

I did enjoy my stay; however, i was a little disappointed regarding the bad points (107779708)

positive comments Rooms were excellent, with free internet access.
negative comments Fire alarm went off early morning, but guests had no feedback on cause - although it did appear to be from one of the rooms. Got a parking ticket as no one at the hotel bothered to let me know you need to display a 'disc' in the car.
Excellent
pat from st michaels. preston, GB (Other) 02 October 2008

enjoyable stay would return again (107356831)

positive comments very welcoming hotel,
negative comments having to carry luggage up stairs after getting out ofthe lift
Excellent
Karl from Corsham, GB (Solo business traveller) 15 September 2008

No overall comment. (107154294)

Excellent
Barry from Accrington, GB (Mature couple) 01 September 2008

No overall comment. (107284969)

positive comments The room was beautiful, clean and spacious with excellent sea views.The restaurant was first class.
Good
Anonymous (Mature couple) 14 August 2008

Bad weather did not help as trying to dry clothing in such a small space not good (107124127)

positive comments Staff very helpful and polite
negative comments very small room for the price paid, room noisy from eqipment ran by the hotel
Good
Anonymous (Group of work colleagues) 11 August 2008

No overall comment. (107133565)

Excellent
John from Newport on Tay, GB (Mature couple) 16 July 2008

Very relaxing and enjoyable (108075257)

positive comments Great Room Furnishings excellent Great food both at breakfast and dinner
negative comments lift a bit small,slow and dated
Good
Jane from Cwmbran, GB (Mature couple) 09 April 2008

We were very happy with our stay and would use this hotel again. The hotel rooms are a little tired, such as stains on the carpet in the room and curtains with broken track, perhaps the general maintanece could be improved. (97967643)

positive comments Views from the room were delightful, staff were excellent the room was a fantastic size and the bed was huge. The service at breakfast was great we were made to feel very welcome
negative comments Curtain rails in the room were broken, and the bath would not emtey of water without the help of my eyebrow tweezers to release the plug!! the lift was a long way from the room.
Good
Douglas from Bexhill on Sea, GB (Mature couple) 04 April 2008

Fundamentally we would recommend to others that it is a satisfactory to stay. Staff are friendly & willing to be helpful - a good plus from our experience. If we had been going on holiday we would like to have known that the restaurant was relatively expensive, although excellant. If using it every day it could more than double the cost of a stay. (97465393)

positive comments In good condition, everything worked & all the expected facilities were provided. A good shower.
negative comments Although it was a 'budget' room it was a double squeezed into a single. However it was quiet with no annoying external noises. Fine for us as we spent our time at relatives & friends houses. Not so good for a couple on holiday.You would want one of the superior rooms.
Excellent
Eleanor from Douglas, Isle of Man, GB (Mature couple) 05 March 2008

No overall comment. (97777393)

Good
Steve from Blackpool, GB (Young couple) 27 February 2008

No overall comment. (97391281)

Average
Anonymous (Solo business traveller) 15 December 2007

Reading the review on the website i expected a luxury room. Although the room was big. There were several water stains and other stains and the room was quite noisy particullary the toilet pump.The TV was small and came out of a cupboard. The cooked breakfast in the morning was not at all nice and left me very disapointed. (97764303)

positive comments Location
negative comments Noisy, ceiling and carpets stained. Terrible noise coming from Bathroom when toilet flushed.
Average
stephen from middlesbrough, GB (Mature couple) 13 December 2007

No overall comment. (97063105)

Good
Paul from Basingstoke, GB (Solo business traveller) 30 October 2007

Stayed in this hotel several times previously so I guess it must be OK. (97563484)

positive comments Effecient and attentive staff, great view, food very good but a little pricey.
negative comments bathroom ready for an update.
Excellent
wendy from Burton-on-Trent, GB (Solo business traveller) 02 October 2007

The hotel was centrally located - next to shops, bars etc. Staff were friendly and helpful. (97790716)

positive comments Very clean. Excellent room - very spacious.
negative comments rackety lift
Average
alan from liverpool, GB (Mature couple) 06 August 2007

would not book this hotel again room was very small no view at all, room was very warm with not a great deal of ventalation (97125737)

positive comments the location was central
negative comments room was very small our room was at the rear of the hotel with no view at all very warm and uncomfortable
Average
Anonymous (Mature couple) 02 August 2007

This was a poor value for money but probably par for the Isle. The hotel has had a major revamp and seems classy however much of this is superficial. What looks great is quite different when you stay there for any length of time. I get the feeling it is well managed from the hotel's viewpoint but not when viewed as a customer (97071562)

positive comments The restaurant was classy and very efficient but like most of the Isle of Man rather pricey. Good food throughout
negative comments Rooms were so hot. The first offered room was so small that there were not even two chairs. External noise was excessive especially early in the morning. And you could hear everything from the room next door. Cleaning was also poor
Poor
christopher from st helens, GB (Solo business traveller) 29 July 2007

No overall comment. (97061361)

Excellent
Raymond from Birmingham, GB (Mature couple) 22 July 2007

The staff could not be more friendly and helpful. The room was large room with a large double bed, fridge (not mini-bar an actual fridge)and a fantastic view of the bay. Even the bathroom had a bay view. The breakfast had the best choice I have ever had. There was a variety of cooked breakfasts including the full english which included bacon, sausage, beans, grilled tomato, black pudding, hash brown, mushrooms, fried bread and your choice of egg, brought freshly cooked to your table. My husband was over the moon with the large choice of fresh fruit including three types of melon, fresh pineapple, strawberries, blueberries, bananas, apples, kiwis and oranges plus dried fruit and nuts. (99493146)

positive comments The breakfast, the room, the staff and the view not necessarily in that order.
Good
Alan from Nr Doncaster, GB (Solo business traveller) 02 July 2007

The food was excelent, The dinning room staff all-though they looked a little bored they were very helpful and smiled when talking with guests. If i was to stay again in the hotel i would ask to view the room first and check for noise. Toilets on the floor i was in also made loud noise when filling, could have been electric pumps ! never been in hotel that has had same problem and i stay in hotels every week of the year for two/Three nights. (99410898)

positive comments I liked the modern outlook and design of the hotel and the room though a little small but as I was alone it was ok, Bed was comfortable and bathroom modern looking.
negative comments The room given to me was very noisy, and was not able to sleep with a window open as there was noise from outlets just outside the window, not sure what they were for, could have been kitchens or the heating/aircon, Bathroom could have been cleaner as i found hair on the floor, Not my colour.
Excellent
Anonymous (Solo business traveller) 30 June 2007

The only thing I'd comment on was that there was a very limited range of channels available on the TV in the room. These days, you expect a lot more. (99957804)

Good
Anonymous (Mature couple) 25 June 2007

No overall comment. (99598166)

positive comments Room was expensive.
negative comments No Sea view.
Good
Anonymous (Solo business traveller) 12 May 2007

Only stayed one night but good value, clean, nice furnishings - would stay again when next in Douglas. (99220237)

positive comments Rooms were bright, clean and well furnished
negative comments bedrooms a bit 'rabbit warreny' and tiny lift
Good
Anonymous (Mature couple) 18 April 2007

As stated above. Thank you for reading our response. (99738384)

positive comments Room with a great sea view as requested;
negative comments We were a little disappointed about the evening meal.Small portions and not very tasty?
Good
Anonymous (Group of work colleagues) 30 January 2007

No overall comment. (99971718)

positive comments Friendly, relaxed, good location.
negative comments rooms to hot, no view from room window, bar shut too early,
Good
Rod from Marlow, United Kingdom;GB (Solo business traveller) 12 December 2006

No overall comment. (99303263)

negative comments I ordered a newspaper but they do not arrive until 9.00AM which is of no use.
Good
Anne from Blackburn, United Kingdom;GB (Mature couple) 04 December 2006

I was in the Isle of Man on business and my husband came with me. We therefore wanted a comfortable hotel in which I could work on the laptop and he could relax and enjoy himself. We found the Claremont comfortable, easily accessible from the ferry, with fairly good parking on the promenade, for which the hotel gave us a disk. We didn't eat in the hotel as we had other arrangements, but we did have some drinks one evening and breakfasts on both the mornings we were in the hotel. The room was perhaps rather small but we were pleased with the full bathroom and the comfort of the bed. The lighting was rather dim and only one side of the bed had a bedside light, but there was small desk/dressing table at which I could work with a table lamp and socket for laptop. I didn't make use of the wireless internet access on this occasion but may do so on a future visit. (99003960)

positive comments Good bathroom, comfortable bed, good breakfast
negative comments Poor lighting, poor view
Excellent
Linda from Waterlooville, United Kingdom;GB (Mature couple) 01 December 2006

Although we had a fabulous time and we were very impressed with the attitude of staff this is our second visit and on both occassions we have been greeted at reception by being asked if we were sure we were at the right hotel. This was quickly sorted out this time (the wrong year had been entered on the system) but it does make the start of your stay a bit fractious. Everything aside we wouldnt hesitate to stay at the Claremont again - although next time we would prefer to have a sea facing room on the first or second floor. (3305259836)

positive comments Room a very good size and very pleased to have a sea view
negative comments The bed wasnt particularly comfortable and the shower was a bit grubby
Poor
Michelle from St Martin, United Kingdom;GB (Group of work colleagues) 28 November 2006

No overall comment. (99686743)

positive comments The location of the hotel is close to the building I need to travel to, however overall the accommodation is pretty poor.
negative comments The poor quality of the rooms, last week my partner and I stayed in room 320, and it was freezing cold. The radiators hardly produced any heat and you could barely swing a cat in the room. Not to mention the fact the shower tray each morning was covered in flies - which I had to rinse out before I could shower.
Good
Martine from Geneva, Switzerland;CH (Solo business traveller) 27 November 2006

No overall comment. (99243627)

Excellent
John from Bolton, United Kingdom;GB (Mature couple) 03 November 2006

Good hotel in convenient location with very friendly & helpfull staff (99163941)

positive comments Comfortable, spacious, good sea views
Good
Anonymous (Solo business traveller) 24 October 2006

No overall comment. (99172779)

Excellent
Katie from Newcastle upon Tyne, United Kingdom;GB (Solo business traveller) 17 October 2006

The hotel was right on the sea front, very clean and modern without affecting the period features. Bright room overlooking the sea front with masses of space and a HUGE bed! The bathroom was large, and the shower powerful, but the spa bath wasn't working, which I wa sreally looking forward to after running along the Prom. Remarkably original buildings along the front, and there would be horse drawn trams in the summer. The staff were very helpful and friendly and the restaurant was beautifully decorated. I didn't eat there in the evening, choosing instead a small seafood reastaurant on Ridgeway street called Tanroagan. The breakfast however was fantastic! Plenty of fresh fruit and cereals, yoghurt, nuts and seeds, and also a choice of cooked food. I had Eggs Royale, which was Eggs Benedict with smoked salmon. Coffee was good, and you had an option of toast, which I prefer as I hate waste! Very glad I stayed and would do so again! (99934701)

positive comments Lovely bed, great view, great breakfast and easy to find, really nice staff.
negative comments The jets in the bath didn't work, and neither did the light over the mirror.
Excellent
Anonymous (Young couple) 05 September 2006

We stayed specifically for the manx grand prix with two friends and found the accommodation perfect for our needs. The waitresses deserve special mention, they were very attentive and charming. Everything else was of an expected standard and the superb breakfast saw us through to dinner. Would definately return; if you could get us a room for the TT! (3305005645)

positive comments well situated, modern, relaxed atmosphere
Excellent
Doris from Bath, United Kingdom;GB (Solo business traveller) 03 September 2006

The Claremont Hotel seems to have been recently refurbished, and has a modern and very pleasant look. Staff are attentive, and the room was well appointed and clean. It also had a great bathroom - wish mine at home was that lovely. The fusion menu in the elegant restaurant was a bit too fussy for me but the meal I had was very enjoyable and well presented. Breakfast is good too. The hotel has a great sea front location. (3305173033)

positive comments Stylish and clean, nice staff, good facilities
Poor
KEVIN from GLOSSOP, United Kingdom;GB (Family with older children) 30 August 2006

No overall comment. (3305209863)

Good
Philip from Chapel en le Frith, United Kingdom;GB (Mature couple) 23 August 2006

The hotel presented as an attractive and inviting building (this was particularly reflected on the website which was used to judge which hotel to choose for our short stay. Public areas were welcoming and the Coast Restaurant very attractive. Breakfast was very good and the quality and variety of items on the buffet was most welcome. My wife and I would have no hesitation in staying again if we visited the Island in the future. We would certainly recommend the hotel to our friends. (3305169101)

positive comments Convenient location, with views over the bay. Attractive room, with good facilities.
negative comments Bathroom rather cold looking and lacked the ambience of our bedroom. Shower door caused problems. Unsure regarding safety of having refreshments facilities sited in a cupboard
Good
robert from west haddon, United Kingdom;GB (Mature couple) 22 August 2006

No overall comment. (3305195880)

Good
Anonymous (Group of adult friends) 02 August 2006

No overall comment. (3305102401)

Excellent
Anonymous (Solo business traveller) 01 August 2006

No overall comment. (3305099520)

Good
Christine from HAYFIELD, United Kingdom;GB (Mature couple) 31 July 2006

No overall comment. (3305051493)

positive comments clean conveinient
negative comments noisy room ask for change of room and new room just as noisy
Good
Anonymous (Young couple) 25 July 2006

No overall comment. (3304959691)

Excellent
Anonymous (Young couple) 25 July 2006

No overall comment. (3305029443)

positive comments the size of the room and the cleanliness
negative comments there was only one set of towels in a double room
Good
Anonymous (Mature couple) 24 July 2006

No overall comment. (3304955014)

Good
MARGARET from CROSSAKIEL, KELLS, Ireland;IE (Group of adult friends) 17 July 2006

staff were pleasant but could have been better trained, especially as english was not the first language of many staff members.would also have been useful to know that for the duration of our stay painters would be on scaffolding outside our rooms at 9am. if issues with air conditioning and water in room were dealt with I would recommend this hotel. (3304998605)

positive comments comfortable bed, large bathroom.
negative comments Very small to be an executive roo. very stuffy on 3rd floor with tiny window no air conditioning 1 bottle of water on arrival only.
Excellent
Kevin from Ballsbridge, Ireland;IE (Solo business traveller) 16 July 2006

In general a nice hotel. (3304997804)

positive comments Large clean rooms, nice food/restaurant, accommodating staff
negative comments Lift was small (minor issue)
Good
Brian from Liverpool, United Kingdom;GB (Mature couple) 11 July 2006

if we had known about the rooms at the back of the hotel being so hot with no air conditioning and the windows only opening about three inches we would have paid the extra for a seaveiw room (3304942123)

positive comments the cleanliness was exellent
negative comments the room was so hot it was unbearable as i think we were over the kitchens at the back.if we opened the window we got all the noise from the pubs letting out.if we closed them there was no air.the breakfast room was the opposite it was chilly and the breakfast went cold.also the waitress wasnt english so there wasnt much chance to form any sort of bond
Good
Robert from Morecambe, United Kingdom;GB (Group of adult friends) 09 July 2006

No overall comment. (3304639470)

Excellent
Anonymous (Family with older children) 09 July 2006

No overall comment. (3304889319)

positive comments Very nice room with a beutiful view of the water. Very nice cleaning staff especialy EWA, Thank you.
negative comments everything was great no dislikes.

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