Express By Holiday Inn London Croydon

No overall comment. (107149815)

Don't stay at this place, for the same money or less there's way better places to stay!!!!!!!! (107798596)

Nothing in my room worked, the tv didn't have any movies or internet working. They have no parking yet advertised that they did, parking costs

In general, the fabric of the hotel and its facilities was good. The only member of staff who supplied a good service was the trainee member of staff on duty on the evening of 8 June. The other staff on duty on 8 June and during the 8-9am period of 9 June were poor. (108027834)

On-duty receptionist at check-in was training but was good. The hotel, room and facilities were clean and in working order, as expected by Express by Holiday Inn hotels.

Shortly after check-in at approximately 10pm there was a substantial queue of people at the bar, with the only two visible members of staff concentrating on checking one female guest in rather than one dealing with check-in and one dealing with the customers waiting at the bar. The supervising member of staff appeared to regard the customers waiting at the bar as being at his beck and call rather than that he was actually meant to be providing a service to them. When he eventually realised the queue was there he served my drink in a dirty glass with lipstick and grime clearly visible, and when challenged and a clean glass requested, was about to pour the drink into the clean glass. Luckily for him, he reconsidered and prepared a fresh drink for me. The service at the bar throughout the rest of the evening was slow and poor. The morning receptionist was terrible. At check-out I requested a taxi which she agreed to book for me. She began by calling a firm which did not serve the area to which I was travelling. She had to call a second firm, and having already been advised of my destination (which she did not write down), had to ask for it again. When confirming the booking with the taxi firm she asked me for the information a third time, and when I asked her to request journey time and pricing details she didn't. When she ended the call and I asked her for the journey and pricing information she called the taxi company again and asked for the information - but again had to be reminded where I was travelling to in order to obtain the information for the correct journey! When the taxi arrived she did not point out it was me that was waiting for the car, and left it to me to identify that I was the customer when I had no knowledge that there had been no other guests requesting taxi services that morning.

I would highly recommend this hotel due to its accommodations and friendliness of staff. It was difficult to find if you are not very familiar with the London streets in this particular area but I would not let this prevent you from staying at the hotel. While parking was inconvenient, a large discount was provided for the parking by the hotel. (97715109)

Absolutely clean, modern and excellent breakfast

Movie access was not working. Had to park the car 3 blocks away and walk back to hotel.

We only used this hotel for one night however the room was very clean and had all the facilities we needed, the staff were friendly and helpful. It was a shame there wasn't a hotel car park but there was one available a short walk away protected by cctv. (99889448)

It was very clean

The parking was a bit of a pain, and shame you couldn't get a cooked breakfast!

No overall comment. (99493283)

easy to get to - clean big room

the smell of the lobby - smelt of cigarettes

The hotel was quite difficult to find, we had to ask directions numerous times and did a tour of Croydon, where nobody could give us clear directions, there was no problem finding the car park,and it was only a short walk back to the hotel, The room itself was very cold on the first evening/night though this did improve after a word at the reception desk. Breakfast was a bit hit and miss there was always something not available e.g. yogurts,pastries,fresh fruit and one day even knives were hard to find! The staff were generally friendly and helpful and someone was always on hand. (99164893)

first evening the room was very cold.

No overall comment. (3304741522)

Good for the short time period. Would consider staying again. (3304210893)

Very clean, modern. Informative - ie eating out brochure with menu and directions. Staff looked clean and well presented.

Checked out during the night and had to wait about 10 minutes for a receipt because the system was 'offline'or something. Wasnt impressed with that as we had to catch a flight and were already cutting it close. The room had already been paid for prior to that and no extra costs had been incurred so I didnt appreciate the delay. Expensive, poor parking facilities.

A plan of the place would have been nice (road map)instead of written instructions. We found the place in the end, but had to use a local map of Croydon. Not a biggie though. The staff was great, the room was superb, and our stay was memorable. No hassles, no hiccups. We would stay there again. (2964534)

The cleanliness of the hotel and the room, along with the new technology available on the TV. (IR Keyboard was a nice addition)

Monitoring the breakfast area; too many people walking away from their table, leaving their dishes behind. Inappropriate and rude.

Would like to have known a bit more about the parking but staff directed us in and that was fine (2989498)

clean, comfy & great shower. plenty of tea and coffee in the room.