Grand Metropole

I would never go back to the Grand Metropole Hotel in Blackpool and it truly spoilt my weekend. (107171773)

It was central to all the tourist places and it did have a car park

Everything that went wrong did!! It was like faulty towers. The mattress on the bed ahd the springs coming through it, the bathroom had not been cleaned the dirty towels were still in the bath, mould on the shower head, toilet roll holder broken. Lack of tea/coffee facilities in room. The seaview was a basement looking out onto a brick wall. The smell of sewage was apparent. There were a few people who complained to reception. A letter of complaint to follow

alround we enjoyed our stay and it was good value for money (107116977)

cooking excellent location good

Staff need to be more pleasant rooms need net curtains and bathrooms and TV needs freeview windows need a very good cleaning

The hotel is in a great position for cental Blackpool venues and is very impressive on first entering but once in the room leaves a lot to be desired. No complimentary bathroom products or hair dryer. Such a shame! (108083746)

Food was quite good although the tea/coffee weren't ideal served in thermos jugs, tea tasted very stewed.

The room was a great size but boy was it dirty, no way would I use the shower as the shower head was black with mould,wallpaper peeling off walls,plaster falling off bathroom wall,heated towel rail hanging off wall and ceiling badly stained. Generally a very, very dirty room.Didn't bother asking to be moved as overheard when checking in that all double rooms were full.

No overall comment. (97232869)

fab hotel ,great location ,lovely refurbished room

terrible drain [ bolied cabbage ] smell on public corridors and when entering hotel

I read a lot of reviews about this hotel on the internet but went with an open mind anyway as I considered it great value for money. Although a little tatty from the outside the inside is just stunning and very grand. We asked for a superior room and had wonderful panoramic sea views over Blackpool and a quirky room. Food fab - full english breakfast with as much toast and coffee as you can eat in the splendour of the refurbished restaurant. I would thoroughly recommend this hotel and will be going back at Easter - style on a budget! (97499704)

Stunning surroundings,friendly staff and just perfect for a relaxing weekend.

Could only get one cup of coffee in the morning in the room per person.

we did enjoy our stay, food was very good and staff very helpful. The position of the hotel is very good. The hotel is currently under refurbishment (which is badly needed) had we known refurbishment was taking place we may have opted for an alternative as this was likely to be my parents last trip to Blackpool (3304843915)

room and food were excellent for the price. Staff could not do enough for our party

Hotel was under refurbishment which we were not told about. Scaffolding at the window ect. (hotel was in need of refurbishment though)

No overall comment. (3304418874)

Overall I would reuse the hotel at the discounted price. I would not pay full rack rate for the accommodation. The room I was eventually upgraded to was very good (twin room). I did not get my room serviced on my second day, and a member of staff came in to the room to dust the picture rail. He walked in, and apologised, saying he had been told the room was not in use. (3304428949)

It was a good price with the discount

The details of my booking were not followed through. I requested a bath, but had to be moved twice from room to room to get my request.

No overall comment. (3304281740)

It could do with being done up, it has not been since the sixties by the look of it.

the recking noise in the haaway was very disturbing.there were no view from the room. (3304111501)

the food was very good.

on staff in the dinning room it was very poor we had to go and get our coffee on our own all the time everybody else were being serve.

*Parking is a problem for guests. *Rooms are unattractive,poorly decorated and ill-equipped * Staffing levels are low and customer service is limited. * (2897473)

We didn't find our accommodation suitable in any way.

*Accommodation *Staffing levels *Parking *Customer service *Smiles!

No overall comment. (2665397)

We enjoyed our stay at the Metropole,It would have been good to know the general age group of the guest's that stay at the Hotel at certain time's of the year, on our stay it was full of senior citizen's. (2585245)

sea views large room pleasant staff

the entertainment for 32-50 age group as well as senior citizens. the hotel does need to be re-decorated in place's

No overall comment. (2450211)

No overall comment. (2660492)

the locasion was good ,staff very frendly,,food was hotand plenty off it would stay with you again thanks

all the stairs

No overall comment. (2586124)

No overall comment. (2597232)

No overall comment. (2608287)

No overall comment. (2490326)