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Marlborough Hotel hotel ratinghotel rating

16 Queens Road, Shanklin, PO37 6AN
Good
Overall rating from 79 reviews

Guest reviews of the Marlborough Hotel

Good
Anonymous (Group of work colleagues) 02 September 2008

No overall comment. (108058851)

positive comments staff were kind and helpful
Good
Anonymous (Young couple) 06 August 2008

Very hospitable would stay there again. (97489934)

positive comments Good location
negative comments bad dip in the road as you come out of the car park of the hotel. (banged the underneath of our car)
Good
Anonymous (Mature couple) 30 July 2008

it would be an excellent hotel if the bed has been up to a normal standard, but because sleep is very important part of the holiday, I would not go back to that hotel again (107100921)

positive comments the hotel was good, a very good selection of foods for breakfast and very good staff
negative comments The bed was not good... the mattress was very lumpy and worn in places which you fell into a dip when trying to sleep... also a very small bed for a double this alone is the only reason I would not go to that hotel again
Good
Anonymous (Solo leisure traveller) 30 July 2008

No overall comment. (108084033)

Average
Anonymous (Young couple) 04 July 2008

No overall comment. (108039961)

positive comments Brilliant Location, Friendly Staff, Car Park and Cooked Breakfast was ok.
negative comments Small room, took the details and security digits of my card which i wasnt very comftable doing and found it really unnecessary as i made a reservation on the internet, 2% surcharge on using cards.
Good
Anonymous (Same sex couple) 01 July 2008

No overall comment. (108037583)

positive comments nice breakfast
negative comments Shower was poor.
Good
Anonymous (Family with young children) 29 May 2008

The location was ideal for our weekend break and the accomodation was adequate for the one night stay. (97230651)

positive comments Very friendly service
negative comments Uncomfortable beds and cheap products used for the cooked breakfast and coffee.
Good
Milan from northwood, GB (Family with young children) 29 May 2008

No overall comment. (97307512)

positive comments Good staff, proximity to the beach,
negative comments small rooms
Excellent
Anonymous (Young couple) 27 May 2008

No overall comment. (97779869)

positive comments Good Location, Good Service
Excellent
Paul from Bristol, GB (Same sex couple) 17 May 2008

We were made to feel welcome from the outset with a warm genuine smile, and as other reviews stated nothing was too much trouble from the staff. To the extent that when staff realsied we were there to celebrate my girl friends birthday he decorated our rooom with greetings and a compliment bottle of red. We were made to feel we were not in a chain hotel, due to the little extras we received throughout our stay, and it was obvious ran by a lovely family. We can not wait to go again. If you want a hotel with mod cons swimming pool, gym, etc etc, dont stay here. However we loved it, for the personal service and all of the above. I would recommend to my friends and family, and definately stay again. (97205883)

positive comments Clean, Tidy, with a lot of history to the place, easily accessible to the beach.
negative comments There is always something to complain about, however small or large, or something missing, but on this instance after such a postive welcomed stay, these are not apparent or not worth noting.
Excellent
John from london, GB (Solo business traveller) 17 October 2007

the hotel offered just what I needed , super meals and confortable bed , the bar was cosy although i didn't care for the live music but saying that i did enjoy the wireless internet environment that gave me a chance to catch up on my work . for a 2 star hotel this one is well on top of the list , should be superior or at least 3 stars ! (97454730)

positive comments The hotel and bedroom was spoless , with good facilities and the little touches in the bedroom made it all more welcome .the dinner was superb and so was the breakfast choice with excellent service and friendly staff .
Good
Lea from Morden, GB (Family with young children) 26 July 2007

The hotel is ideally positioned close to the town and station and close to the beach. It was very easy to find. The staff were all very friendly. The hotel itself was a bit basic but to be honest we didn't really spend much time in. Breakfast was superb, lots to choose from. (99109658)

positive comments The location was lovely, really close to everything. The breakfast was really nice - lots to choose from. The staff were very friendly and helpful
negative comments Our family room consisted of three single beds, and we would have preferred a double and a single.
Good
Anonymous (Young couple) 11 July 2007

No overall comment. (97894855)

negative comments Rather expensive for the standard of accomodation
Average
Anonymous (Mature couple) 05 July 2007

Location is good and staff very helpful. Room very dated and generally the hotel needs modernisation. (99588663)

positive comments Clean with friendly staff
negative comments Very dated, no central heating in room
Good
Anonymous (Group of adult friends) 23 May 2007

No overall comment. (99444494)

positive comments location, breakfast, friendly, helpful, pool table, garden, clean. Clean bathrooms and bedrooms.
negative comments decor, smell... but got used to both. Dining room and bar room was clean nice
Excellent
Anonymous (Mature couple) 16 May 2007

This hotel was excellent value and very pleasant place to stay. The staff was very helpful and the room was well equipped and comfortable. Breakfast and the attentiveness of the wait staff was excellent. (99223070)

positive comments Excellent value and very nice facilty
negative comments Didn't care for rock music in the lounge.
Good
Rachael from Halstead, United Kingdom;GB (Group of adult friends) 02 May 2007

Overall we were quite pleased with the accomodation and felt the value for money was good. (99097554)

positive comments The staff were very helpful and allowed us to check in 2 hours earlier than stated on the documentation.
negative comments We did not feel that the breakfast served was of a very high standard so this could be greatly improved. My friend found a hair in her food!
Good
Anonymous (Mature couple) 11 April 2007

No overall comment. (99598102)

Excellent
joseph from adelaide, Australia;AU (Mature couple) 03 April 2007

I was vey happy with everything (99558946)

positive comments Very friendly helpful ,good food and very relaxing
Excellent
Liam from London, United Kingdom;GB (Group of adult friends) 28 February 2007

No overall comment. (99015666)

positive comments Nice location, friendly staff, generous breakfast.
negative comments Nothing
Excellent
Anonymous (Solo leisure traveller) 29 December 2006

General Review The friendly Hotel Management and the Staff were amazing, nothing was too much trouble and every consideration was shown, not to mention the very excellent food that was provided at every meal. Cleanliness of the Hotel was excellent. As my stay was at a festive time, everyone at the Hotel had put themselves out to make it an enjoyable and memorable experience, which it certainly was. I would recommend it to anyone. (99370800)

positive comments every effort was made in the form of cleanliness and welcome touches.
negative comments noisy pipework at times, but understandable as it is an older building which has to cater for expensive blockages of the system.
Excellent
rachel from banbury, United Kingdom;GB (Young couple) 31 August 2006

No overall comment. (3304360925)

positive comments Location,Food,Parking.
negative comments Gravel area difficult to park a scooter on.
Excellent
Anonymous (Family with young children) 19 July 2006

The room was simple, yet clean. The professional staff had good attention to detail, especially at breakfast. Although we can say that the hotel was the highlight of our trip, it defenetly contributed to an enjoyable weekend. (3305022232)

positive comments It was simple, but clean.
negative comments Some of the information about the community (in the room) was inacurate.
Good
kathleen from swadlincote, United Kingdom;GB (Mature couple) 13 July 2006

No overall comment. (3304880114)

Excellent
paul from egham, United Kingdom;GB (Other) 12 July 2006

A typical seaside resort hotel, clean, with friendly and polite staff. They gave me no reason to not want to stay at the hotel again. A grumpy old man who is satisfied with what he got! (3304920170)

positive comments The room was clean and comfortable, whilst the staff were polite and friendly
Good
Anonymous (Young couple) 06 July 2006

No overall comment. (3304903058)

positive comments Had good parking facilities, outside garden and nice breakfast provided.
negative comments The room was quite small and the decor was a bit old. Seemed overpriced for what you got.
Excellent
Elisabeth from East Grinstead, United Kingdom;GB (Young couple) 05 July 2006

The Hotel wasn't very modern, but the clean Hotel and the friendly staff made up for the not so modern Hotel - We loved the English Breakfast which Lovely. Money well spend! (3304943878)

positive comments The friendly staff and the fact that it was so clean.(and the lovely English breakfast...)
negative comments It wasn't modern - could be a bit more modern.
Good
Gautam from Croydon, United Kingdom;GB (Family with young children) 28 June 2006

No overall comment. (3304906859)

Excellent
Petra from Worcester, United Kingdom;GB (Young couple) 16 June 2006

No overall comment. (3304357821)

positive comments The staff were extremely polite and very helpful. Breakfast was superb!
negative comments Very good, except having to put the toilet paper in the 'bin provided'!
Excellent
Patricia from Portsmouth, United Kingdom;GB (Mature couple) 06 May 2006

No overall comment. (3304621186)

positive comments Accomadtion very clean and comforatable excellent breakfast and freindly owner
Good
Achyuth from Maidenhead, United Kingdom;GB (Family with young children) 26 April 2006

No overall comment. (3304569444)

positive comments Good Experience and nice hospitality...Would love to come again and recommend this hotel to my other friends too....
Good
Frank from Crowborough, United Kingdom;GB (Mature couple) 19 April 2006

I would return. We had a nice room, we enjoyed fair prices, free good quality entertainment and they served a lovely breakfast (3304490537)

positive comments Clean, fresh, good value, good bar prices, nice food and friendly staff
negative comments Guess the only thing if I am really honest, was that on this weekend, we were 35-41 and the average age of the guests was 65+
Good
Anonymous (Young couple) 19 April 2006

No overall comment. (3304518949)

positive comments +Well located +Good value for money
negative comments -Hotel charged +2% for card payments without warning us - bring some cash with you! -Bad isolation, can hear neighbours.
Average
Anonymous (Young couple) 21 February 2006

Not bad really. Just realised you can get better value elsewhere. Hotel manager was friendly and helpful. Breakfast was fine. Best thing about this hotel is the location. (3304260303)

Good
Andrew from maidenhead, United Kingdom;GB (Young couple) 20 February 2006

No overall comment. (3304113338)

positive comments cleanlyness, the food(breakfast) almost everything
negative comments bar being open at off peak season
Good
MICHAEL from WORTHING, United Kingdom;GB (Mature couple) 18 January 2006

No overall comment. (3304079614)

positive comments cleanliness, excellent breakfast
negative comments hard to say as we were there in the winter when the hotel was very quiet, however we were very pleased with the standard of accommodation and would return
Excellent
Anonymous (Solo leisure traveller) 29 December 2005

You will notice that I have only ticked fair for overall value for money. The reason for this has got nothing to do with the hotel performance. I do not know whether the other people in the hotel noticed it but there was a heavy presence of electromgnetic fields throughout my stay. Th source was most probably from outside but it still made sleep uncomfortable. My own observation shows that it had nothing to do with the hotel itself. I did notice this even outside the hotel. I do not know how people having a simple merry xmas break in a hotel offends the state, to the extent that the state has to intrude on their privacy! (3304066577)

positive comments The location of the hotel, close to the twon centre was helpful. The hotel provided a quiet and peaceful atmosphere on top of the excellent performance from the staff.
Average
Anonymous (Young couple) 09 November 2005

Overall this hotel was perfect for people who literally needed a clean room for a few nights and spent most of their time out and about. It is in an ideal location being just 2 minutes from the seafront, town and old village. I do, however, believe that the hotel catered more for older people and there was no entertainment in the evening...although we did go out of season!! I would stay there again because of the idyllc location for people who are on a weekend break. (2901382)

positive comments The hotel was in an ideal location being just 2 minutes from the seafront, town and old village.
negative comments The hotel could have more entertainment in the evenings to entice people to stay. They could also improve on the shower facilities as it was very small.
Poor
Anonymous (Group of adult friends) 21 September 2005

In general I cannot trust internet booking any more! Because the internet did not tell us this hotel is made up for the elderly! Can you image how dreatful when you find the place is full of people over 70, but you are just under 30! If we knew we would have chosen this one!!! (2760101)

positive comments comfortable, clean and warm.
negative comments The price was high, but the condition was very poor. It was totally a disaster.
Good
Anonymous (Young couple) 19 September 2005

Nice hotel, friendly staff. Only drawback for a young couple such as ourselves was that it catered for people of a greater age. Kareoke, singalongs and bingo were not our cup of tea- but this didn't really disturb. (2747639)

positive comments Good value for what it was, simple but nonetheless good.
Poor
Peter from Crewe, United Kingdom;GB (Group of adult friends) 07 September 2005

Our party had three rooms, all of which I would describe as lived in. Although not in a poor state of repair, they were all slightly shabby, though they were clean. Attention to detail is the key to a successful hotel, and the small things such as the heating control on the shower did not work, fortunately it was stuck on hot and not cold!! We returned from our evening out at about five to midnight to find the bar locked up and no one about to serve us a drink. All in all, 5/10 more £40 per room rather than £65 (2651272)

positive comments Parking Facilities, Breakfast was quite good
Good
Anonymous (Group of adult friends) 31 August 2005

It's close to the beach so a great base. The staff are ever so helpful....more breakfast than you could wish for! On a Bank Holiday weekend they put themselves out to ensure they found us a room for the second night! (2649461)

positive comments The staff were so friendly and helful.
negative comments For a two star B&B I guess the standard was as expected... not the smartest place I've stayed in.
Excellent
Anonymous (Young couple) 26 August 2005

Friendly staff and very welcoming. It was in an ideal location and the website did inform us of attractions nearby and all the necessary information before I booked. (2651159)

positive comments Nice, clean, comfortable room
Average
INDU from LONDON, United Kingdom;GB (Young couple) 26 August 2005

No overall comment. (2656505)

Excellent
Anonymous (Young couple) 24 August 2005

No overall comment. (2650335)

Good
Anonymous (Young couple) 17 August 2005

No overall comment. (2550759)

Average
Anonymous (Young couple) 17 August 2005

There were very less vegetarian option in their Breakfast Menu,Room is too small for a couple,had to ask for the towles in the room. had mentioned in the website that the rooms have Good view !What we could see is the backyard of other buildings.Overall not worth paying that much ! (2628649)

positive comments Staff are well behaved.
negative comments Should add more vegetarian options in their menu.
Good
anna from maidenhead, United Kingdom;GB (Family with older children) 13 August 2005

No overall comment. (2583046)

positive comments location
negative comments shower pressure too weak
Good
Michael from Bridgwater, United Kingdom;GB (Young couple) 13 August 2005

Located close to beach and town. No sea views. Nice garden area, bar and lounge with food available evenings if you don't want to visit any local restaurants. Worth checking other hotels in the same price range. (2602250)

positive comments Good location and excellent car park. Straightforward B&B with no complications. Friendly but unobtrusive.
negative comments Decor, rather dated interior furnishings, carpet, curtains etc. Has huge potential.
Average
Anonymous (Mature couple) 10 August 2005

Ideally located for our evening, and carnival on too so balcony superb to watch procession. If the furnishings were updated, it would be perfect. Everything seemed clean though. Breakfast was adequate with very attentive staff. Would have liked choice of continental buffet as well though, just British or cereals and toast. (2580864)

positive comments Location, balcony, friendliness of staff, plants and flowers outside make hotel attractive.
negative comments Rooms looking tired. Carpet very old. Shower small and could not get enough hot water
Poor
Anonymous (Solo leisure traveller) 10 August 2005

No overall comment. (2612487)

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