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Quality Hotel Wembley hotel ratinghotel ratinghotel rating

Empire Way, Wembley, Brent, London, HA9 0NH
Good
Overall rating from 65 reviews

Guest reviews of the Quality Hotel Wembley

Excellent
Anonymous (Solo leisure traveller) 09 December 2008

well worth money will stay again (107362180)

positive comments close to wembley
negative comments onestaff at bar after gig
Excellent
Zuzana from Bordon, GB (Young couple) 22 November 2008

Very good. Will come back. (107551347)

positive comments Nice room, very helpfull staff, good food, bar was still open after the show, 2 min walk from wembley.
negative comments Nex door company was very noisy with loading their cars over night :-(
Excellent
Maurice from Colwyn Bay, GB (Mature couple) 22 November 2008

Very good. (107684297)

positive comments Location was perfect, ample car parking, staff were welcoming and efficient.
negative comments "NOT A BAD POINT" breakfast could have been better, and what was on offer I don't believe was value for money.
Good
Anonymous (Mature couple) 18 November 2008

No overall comment. (97866474)

Good
Anthony from Torrevieja, ES (Mature couple) 18 November 2008

Ligth and airy and convenient (107467200)

positive comments /excellent reception staff. Bedroom a good size. Restaurant foodtasty.
negative comments Bathroom door stuck on the floor. Restaurant staff too quick too remove plates and drinks from table
Excellent
Anonymous (Group of work colleagues) 17 November 2008

A very pleasant stay (107714238)

Average
Anonymous (Mature couple) 15 November 2008

No overall comment. (108084106)

positive comments friendly reception staff very quick checking in & before 1400 hrs
negative comments having to pay cash before getting breakfast not allowed to put it on your bill
Good
Dave from Ryde, GB (Young couple) 06 November 2008

No overall comment. (107238586)

Good
Anonymous (Young couple) 04 November 2008

excellently located for events at wembley, very cheerful and helpful staff. (107601148)

Excellent
NIGEL from HALESOWEN, GB (Solo leisure traveller) 14 September 2008

100% (97333881)

positive comments SO CLEAN
Average
john from Chester, GB (Group of adult friends) 02 September 2008

Last year the only availble hotel at the last minute was the IBIS 1 star, it was much better than this. I was prepared top pay more for a 3 star but was very disappointed. I spend a large number of nights, on business, in hotels, I would not use this hotel or this chain again out of preference. (107122580)

positive comments Location, staff on the main desk helpful
negative comments Poor quality equipment eg. tv and remote, we had trouble using them and the remote handset was broken (batteries taped in and kept falling out). Breakfast was poor value for the money, served directly to us (one piece of bacon only but could not have two even though other items were not required!)Two of my party were asked to come back in a few minutes for items that had run out (ie. eat what you have on your plate then queue up again for a sausage!)- this is poor. For the price I would never eat there again.
Excellent
Mark from Gillingham, GB (Young couple) 11 June 2008

No overall comment. (97238614)

positive comments Location, Location, Location
Good
charlotte from harrogate, GB (Solo leisure traveller) 10 June 2008

Good, would stay again as great location for events at Wembley Arena, the Hilton had an hour long wait for after show drinks and food where we got served straight away. No real outside area though so a few more tables during the summermonths would be helpful. Fantastic viewsof Stadium from the hotel bedrooms too. (97448282)

positive comments Ease and quickness of service at the bar and reataurant, friendliness of staff, noise level good.
negative comments Light in bathroom didnt work, TV channels difficult to change
Excellent
john from warminster, GB (Solo leisure traveller) 10 June 2008

No overall comment. (97770610)

positive comments quick and efficient check in
Average
Pauline from Lorignac, FR (Other) 04 June 2008

No overall comment. (97412530)

positive comments near to Wembley Arena
negative comments Had to ring 3 times to get safe opened. Took about 4 hours from 1st telephone call. Bathroom had soap suds on wall! Had to pay for breakfast when taken instead of adding to account and paying on leaving. Breakfast mediocre
Good
Brenda from Filey, GB (Mature couple) 28 May 2008

Adequate. We would not stop there again because of all the points above (97819937)

positive comments Excelent location Adequate parking
negative comments Price - way too high No breakfast included in the very high price - Unbelievable! Hotel needed some tender loving care, windows were awful, room was noisy (we could hear all the weather)
Good
James from Romford, GB (Solo business traveller) 26 February 2008

No overall comment. (97749327)

Excellent
luke from torquay, GB (Young couple) 10 February 2008

No overall comment. (97506588)

Excellent
Eric from Fareham, GB (Mature couple) 30 January 2008

very clean staff friendley and helpful the bedrooms were comfy close to shops train station and busses (97497115)

positive comments close to the arena
negative comments i did not dslike any thing but the showerheads could be cleaner.
Excellent
Elisabeth from Bournemouth, GB (Mature couple) 29 January 2008

The hotel was as I expected in condition and cleanliness. Given the location of the hotel and the fact that many people staying were attending the Wembley venue, I would have thought greater emphasis would have been placed on providing adequate early meals to cater for the need. (97069245)

positive comments Everything was clean and tidy and we loved the fact there was a small table and two chairs.
negative comments The TV was old fashioned and took some time to turn to colour when turned on.
Excellent
Linda from Bexleyheath, GB (Mature couple) 19 December 2007

The only problem we experienced was in Room 208, there were very noisy generators outside the window, which switched on and off all night. When booking again, we will ask for a room in a different part of the hotel. Otherwise, everything was perfect. (99734138)

positive comments Location. Restaurant. Dinner and breakfast were good. Lovely room.
Good
lee from east langdon DOVER KENT, GB (Group of adult friends) 19 October 2007

generallt hotel nice clean friendly modern. breakfast good, and staff very nice and friendly. (99008786)

positive comments lovely clean spacious room, very comfortable beds. no or little road noise at night.but heating was a bit noisy.
negative comments noisy radiators !
Good
Anonymous (Group of adult friends) 17 October 2007

No overall comment. (97287861)

positive comments Access to Wembley stadium
Good
Heidi from Kings Lynn, United Kingdom;GB (Mature couple) 05 July 2007

No overall comment. (99102209)

Good
Philip from Leeds, United Kingdom;GB (Solo leisure traveller) 05 July 2007

No overall comment. (99513023)

Excellent
Anonymous (Group of adult friends) 23 June 2007

No overall comment. (99519487)

positive comments The location from Wembley stadium
Poor
Julie from Paignton, GB (Family with older children) 23 June 2007

The receptionish found it difficult to understand me and I ended up having to write my name down so she could check whether I did have a booking. The room was shabby. You could write your name in the dust behind the television. The bedspreads had stains on them. The walls were dirty. The remote control did not work. The stations were poorly tuned. There were only 2 cups and no teaspoons. I felt the standard was not up to what I would expect of a 3 star hotel. (99569646)

positive comments The location
negative comments Lack of cleanliness
Good
Peter from Edinburgh, GB (Family with young children) 21 June 2007

No overall comment. (99089033)

Good
Anonymous (Young couple) 20 June 2007

No overall comment. (99526483)

Good
Anonymous (Young couple) 20 June 2007

No overall comment. (99549225)

positive comments It was close to Wembley Stadium
negative comments The shower didn't work
Good
Anonymous (Young couple) 14 June 2007

The hotel was comfortable but let down by the lack of room service of longer opening times for the restaurant. (99846118)

positive comments It was convenient for Wembley stadium. The room was quiet and comfortable
negative comments The restaurant was closed at 11pm even though there was a huge concert next door. Given the likely demand from concert goers, it was a shame that a food service could not have been extended. Also, the bar seemed understaffed for the demand
Excellent
Anonymous (Young couple) 13 June 2007

No overall comment. (99113392)

positive comments Excellent staff who were more than helpful.
Average
Nicholas from Coventry, GB (Family with older children) 06 June 2007

No overall comment. (99901463)

Poor
DANIEL from IPSWICH, GB (Other) 05 June 2007

No overall comment. (99594778)

positive comments Convenience in terms of access to the new wembley stadium
negative comments Water on the floor in bathroom on arrival. Dirty bath, so shower the only form of washing. cracked window. Lack of supervisory staff within the bar area. At one point there were 5 people behind the bar, and none of them could speak english or use the til.The coffee machine in the breakfast room did not work. No one in the breakfast room new the procedure to obtain breakfast. I had to pay for the hotel on arrival. This is the first time i have ever had to do this.
Poor
Noreen from Staffordshire, GB (Mature couple) 05 June 2007

I travel all over the UK and the world and to some very poor countries, this is probaly the worst hotel for cleanliness and service. (99603087)

positive comments Very little, Staff were unhelpful, not at all welcoming and everything appeared to be to much trouble
negative comments The bathroom was dirty and the glasses in the bathroom were filthy. The room was dusty
Poor
neil from telford shropshire, GB (Mature couple) 30 May 2007

No overall comment. (99669690)

positive comments How close it was to the venue
negative comments Price was out of order for two nights with no bed and breakfast rip off comes to mind
Excellent
H. BURAK from TOPKAPI, TR (Group of work colleagues) 26 May 2007

No overall comment. (99189691)

Average
Anonymous (Family with young children) 23 May 2007

The online booking experience was excellent, quick, informative and user friendly. The facilities in the hotel were good the room was of a decent size it was just the response to having equipment fixed was poor. The restaurant's Room Service was good and staff very friendly. (99852453)

positive comments Room service was good and prompt. The location of the hotel to Wembley was excellent.
negative comments The air conditioning unit did not work the entire stay. The wash basin in the bathroom was blocked i.e. it took an hour to empty after it was full even though no plug had been inserted into it. This was reported the following morning but was still not fixed when returning in the evening.
Average
walter from lancashire, GB (Family with young children) 23 May 2007

No overall comment. (99975687)

Good
lee from salford, GB (Family with young children) 22 May 2007

No overall comment. (99628781)

Average
jenny from harwich, United Kingdom;GB (Mature couple) 15 May 2007

No overall comment. (99010444)

positive comments Room size was good but outlook over derelict market site marred the experience somewhat.
negative comments Hot water supply was not as efficient as it should have been.
Good
Anonymous (Solo business traveller) 14 May 2007

No overall comment. (99112246)

Excellent
Anonymous (Other) 10 May 2007

No overall comment. (99196505)

Good
Anonymous (Group of adult friends) 19 April 2007

Booking on-line I was unsure about purchasing breakfast (no breakfast provided) I did have one! The room and the hotel in general was clean and well maintained. Staff were friendly and helpful. It is an ideal location for all the Wembly facilities and I would happily stay in it again next year when I take in a show. I have recommended it to friends who are football fans as it is so near the stadium. Overall good, apart from the above, which let it down. Small things count when you are away from home. Thank you. (99155092)

positive comments The accomodation was very good. Large room, comfy beds, range of hot drinks to make. Breakfast was good too.
negative comments Shower curtain was not in a good condition. Very little toilet paper!
Excellent
Anonymous (Family with older children) 19 April 2007

No overall comment. (99381489)

Good
Anonymous (Mature couple) 10 April 2007

No overall comment. (99198028)

positive comments nice and quiet
Excellent
GEMMA from YEOVIL, United Kingdom;GB (Group of adult friends) 02 March 2007

This is an excellent choice of hotel to stay in whether it be for a night or a week. Very clean and expensive looking. Great food and drink and a lovely bar to top it off. The staff were all very helpfull and all knew what the were doing. The rooms are all lovely and snug with the central heating which made sure you didnt want to get up in the morning! The hotel was lovely and quiet as well with no disturbance from other hotel users even though it was very full. Excellent price for the room although in no way basic! Overall a def 10/10 and we will def recommend this to single people or couples its a sure winner! (99391627)

positive comments The hotel was very close to the stadium and it was very easy to find. The room was very spacious and we had everything we could have wanted in the room, hairdryer, iron etc. I also loved that fact that there were extra pillows which made sure I had a peacefull nights sleep.
negative comments I disliked that fact that we couldnt have stayed longer although we will def be back!
Good
David from Dartford, United Kingdom;GB (Young couple) 01 March 2007

Only 1 night but was very pleased. We did pay extra on arrival for a full english breakfast which was expensive and not the best. The service at breakfast was minimal and it was more or less help yourself which made the price of (99403335)

positive comments It was clean and presentable and all the fixture and fittings worked well
Average
Amanda from Belper, United Kingdom;GB (Group of adult friends) 12 January 2007

The hotel is very overpriced for the type of accomodation! Nothing special (3305316446)

positive comments The roon was airy and light
negative comments There were a lot of cobwebs on the ceiling...the room wasn't that clean, the safe didn't work, the remote control for the tv had no back on it so the batteries kept falling out.
Excellent
karen from GLOUCESTER, United Kingdom;GB (Mature couple) 09 January 2007

No overall comment. (3305076541)

positive comments Great Hotel Pleasant Staff, Food and Drink Good & excellent on Price
Average
Anonymous (Group of adult friends) 19 December 2006

No overall comment. (3304625001)

positive comments Proximity to concert venue
negative comments The central heating in the room was making loud clanking noises all night long

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