Best Western Willerby Manor Hotel

No overall comment. (107480678)

No overall comment. (107583885)

had a nice time oher than above (107197441)

rooms excellent

breakfast and service wiating time etc very poor

Good (107227338)

The Brasserie was very good. A friendly nice place with good food ata sensible price.

The steps at the front of the hotel were a big drawback, especxially to older people. There was no lift inside and no porter to carry our bags to our room.

Excellent (107749181)

Quiet, clean and comfortable. Excellent breakfast and good service. Beautiful gardens.

Only one-an empty bottle instead of a full one of water. Maybe a lift would have made it easier for the elderly.

Very pleasant stay in relaxed friendly atmosphere (107935692)

Good Health Club facilities - good size pool - spa pool automatically started up - good temperature Very efficient energy saving devices in evidence- corridor lights - room electrics only on when key in slot Really nice toiletries in bathroom - sensibly fixed to wall not take away freebies which are so wasteful Very attractive patio/ garden area

Disappointing that steam room was out of order

Was pleasant enough,provided for my basic needs. a little expensive for what was on offer. (97501778)

bottled water in room, and chocolate biscuits. Nice bathroom.

limited choice of breakfast, rooms a bit dawdy! dark corridors.

No overall comment. (97561824)

steps up to reception. Room cold on arrival. Duvet like a slab and pillows also. Shower panel awkward with little access to the taps and the soap dispenser in an inconvenient position. Toast bread very thin and I did not like the metal teapots. Uncomfortable seats in the bar area and no tv in the main part of the hotel. Leisure area very good. (97973232)

The staff were very pleasant and the parking was convenient to the entrance

steps up to reception. Room cold on arrival. Duvet like a slab and pillows also. Shower panel awkward with little access to the taps and the soap dispenser in an inconvenient position. Toast bread very thin and I did not like the metal teapots.

No overall comment. (97884946)

Everything was clean and fittings were to a good standard. All food was excellent, particularly in Icon restaurant

Forgotten wake up call and a bath plug that was broken.

We only stayed overnight as we were visiting family but will choose Best Western again (97119883)

lovely reception area and the bar and restaurant areas were clean and appealing

We were very pleased with the overall experience. (99701488)

Lovely setting good quality bar meals and breakfast. Very helpful and pleasant staff. generally well appointed health suite.

pool showers were hard to use (very short bursts of water) and we seemed to be allergic to the chemicals in the jaccuzzi.

Our first impression of the hotel was that it was very busy this being due to the weddings that were taking place that day. We checked in and found our room after having transverse several corridors which smelt of (99579985)

Gardens

Bad smells in the corridors

The furnishings were excellent. Very good bed. Very pretty hotel. (99829584)

Good breakfast. Very quiet. Lovely view out to the garden from room.

No lift. Shower strength could be improved, but not impossible.

No overall comment. (99075754)

No overall comment. (99402243)

I would have liked to have been given the option to select a room in the new wing, which is quieter and more modern, even if more expensive. That said, the room (203) was very acceptable, but the hairdriers need to be changed.....totally ineffective! I will definately stay here again. (99166357)

Spacious, bright and very clean rooms. Bed linen and towels changed daily.Extrememly polite and helpful staff

Food in the bar was overpriced and disappointing.

No overall comment. (99556881)

No overall comment. (99526686)

This is a pleasant building. Quite well ventilated. The rooms are light and reasonably spacious - even though I was staying alone. The staff were courteous. The swimming pool is a good and a very welcome extra. It is good to be able to swim from 6.30 am. The breakfast is pretty good, especially the nuts and dried fruit. Some unfortunate detail prevented the stay from being described as good:doors were locked when I arrived at 11.20pm. Despite being reassured there would be someone there when I rang at 9.45 to advise I would be late. The intercom put me through to an answerphone! I had to bang on the glass front doors until some guests in the bar heard me some 15 minutes later. There was a profuse apology. (99476556)

Airy room. Clean. Swimming pool. Service at breakfast.

Took me 20 minutes to get in to the hotel as doors were locked. The poached egg with the smoked haddock was like a bullet. Sent back and replacement was fine. wholemeal bread was horrible wet sliced and not wholemeal. I ordered a newspaper on Saturday morning when booking on the net. No record of this on Monday morning and no paper.

No overall comment. (99335220)

Everything was lovely

The breakfast ie cooked English Breakfast was basic, 2 rashers of bacon, 1 sausage, 1 mushroom, 1 egg, 1 tomato

We were very impressed with the standards and service at the hotel. We will not hesitate to book in for a second visit. The staff were extremely presentable and very helpful. Overall our stay at the Manor hotel was very pleasurable I would nt hesitate to recommend. (99669326)

Cleanliness, Friendly Staff, appropriate accomodation, excellent service

No overall comment. (99210045)

good sized room

amount of noise in the corridor with people moving about untill 2am on a sunday morning when i had to be up at 7am for work

No overall comment. (99218741)

The spacious and quiet rooms

The smell of cooked food when we returned to have a drink in the evening. No room to relax and enjoy a quiet drink away from the restaurant.

No overall comment. (3304709824)

I had a excellent stay. The hotel is clean and well presented. It is quiet and the staff were polite and well mannered. The facilities are brilliant. I would recommend this hotel to my friends. Many Thanks. (3304917690)

The quiteness of the hotel location. The pleasant and polite staff.

The TV is under the mirror!! Obviously a bloke put it there. My girlfriend had to move it to use the mirror.

I think the charge rates for the room we received were too high and the service received from some of the staff was not acceptable. (3304968676)

Good grounds; buffet at disco on evening ok; breakfast ok; restaurant staff very helpful..

Room was of a poor quality; double bed small; hotel not very clean; hotel expensive for what you get in return; night staff very unhelpful and basically useless, couldn't even get us 2 bottles of water.

WE HAVE STAYED AT WILLERBY MANOR ON 4 OCCASIONS OVER THE LAST 3 YEARS AND THE STAFF ARE ALWAYS FRIENDLY AND HELPFULL. THE HOTEL IS IN OUR OPINION HOMELY. THE FOOD IN THE RESTERAUNT IS EXCELLENT. (3304972710)

THE HOTEL IS HOMELY AND THE STAFF ARE ALWAYS FRIENDLY & POLITE NOTHING IS TO MUCH TROUBLE.

No overall comment. (3304812898)

No overall comment. (3304814718)

as far as i am concernd its the best hotel in the city

No overall comment. (3304720627)

No overall comment. (3304304376)

No overall comment. (3304707495)

Nice big room for a change!

No air con - that is not really acceptable these days in the UK at that level of hotel.

No overall comment. (3304734592)

relaxed comfortable atmosphere / friendly helpful staff / decent rooms.

We would have liked to choose the times we ate dinner ourselves although we were able to change at reception. There were two weddings being held on the Saturday and we had to put up with foul language whilst eating our evening meal in the Bar area. (We were going to a surprise party and unfortunately had to eat early and this was the only area we could do this)so it might have been nice to have been told what to expect with guests using bar areas etc. (3304519588)

Bedroom and bathroom facilities were excellent

Hotel rooms are always so hot and with just a duvet it wasn't possible to sleep with just a sheet. Pillows were cheap and cheery no support what so ever.

the fire alarm went off three times on the first night - we received no apology or discount although our stay that night was very uncomfortable and the lack of sleep meant we could not fully enjoy what was meant to be a relaxing weekend break. (3304378684)

clean

small room

No overall comment. (3304123681)

Can only say the experience was good and welcoming. We would stay again. (3304529987)

Very comfortable, Quiet, comfortable and look after by great staff.

Nothing

No overall comment. (3304604840)

Television reception was very poor.

No overall comment. (3304222126)

No overall comment. (3304495410)

No overall comment. (3304411851)

Restaurant excellent - but not cheap

Slightly larger bed! It seemed very small.

No overall comment. (3304239274)

No overall comment. (3304317854)

There was a problem with the drains and the room smelt! Breakfast was lacking in hash browns and scrambled egg

Staff were friendly and efficient but room we occupied was in need of some work . Whilst supposedly a non smoking room it was evident that smoking had taken place. Hotel was almost empty on the Sunday evening that we were there , perhaps as a result of the cost which did not represent good value for money . Having lived in the area some years ago it did not match the standards that I remembered. (3304283842)

This hotel made our weekend extra special. We really enjoyed all aspects - gym, swimming, food and room. My daughter even preferred her tomato tian (which she was not going to eat until persuaded to try)to her side order of chips which she forgot about till the end! Staff very pleasant and accommodating. Bill correct - quite unusual these days. Will be sure to come back. (3304143729)

Very impressed with everything. Linen very clean and comfortable, room warm and good facilities. Food excelllent.

No overall comment. (3304245659)

The room was spacious, comfortable and quiet. Leisure facilities good with a nice pool plus sauna and steam room.

As others have written, it would have been nice to have had a double quilt instead of two singles.

This is a good hotel with good facilities. I have stayed here before. This service on this visit was not up to past standards. For example at breakfast the experienced staff just left the trainees to do mos of the work with slow and uncertain service. (3304231620)

Restaurants, quality of food, leisure facilities

Bed was not that comfortable Service in bar and restaurants was patchy witheavyreliance on young trainees

No further comment. (3304201106)

Size and layout of the room.

Provision of a double duvet rather than two singles for the double bed.

No overall comment. (3304115042)

Overall, our stay was good, comfortable and enjoyable. Our main reason for our stay was to go to beverly for the night and the hotel was a nice place to stay and a distance to travel to. (3304164750)

The room was a good size, and the bathroom facilities were good, also the breakfast was good, and at a resonable time in the morning

I thought the exterior aesthetics of the hotel differed to that on the website, the main picture was of the back of the manor which you don't see on arrival.