St Giles Hotel & Leisure Club

No overall comment. (107670892)

No overall comment. (107987855)

Helpful porter carried my bag down steps.

When booking breakfast and room at an inclusive price you did not make clear from the outset that this would involve a minimalist "2go" breakfast with very limited food, no second cup of coffee and nowhere comfortable to sit and eat-this is totally unacceptable marketing. Others were also perplexed at this arrangement.

No overall comment. (107857142)

With me been disabled i found the room small and the toilets in reception had to go up some stairs.

No overall comment. (107674061)

Check in time should be more flexible, when customer request.

We enjoyed our stay at the hotel and in general this is a good hotel to stay for a few days. (107864176)

The room was clean and the cleaner did a great job. It was positive that St Giles Hotel had a saftey box on the room. The location of the hotel was a big plus!

The breakfast could be better. We had breakfast included in the room and we only had a cup of coffea, fruit and a dry croissant. We didn´t eat us fill. A better selection of breads and sandwitch-filling would be good. Also it was bad that we couldn´t use the pool without paying extra.

adequate (107494657)

Clean hotel and very good and efficient reception

Our sink in the bathroom was cracked and leaked the hot tap didn't work properly

No overall comment. (107961766)

No overall comment. (108064357)

Excellent location

No overall comment. (107861315)

No overall comment. (107710275)

I felt that the hotel was geared more towards tourists than it was for business travellers. (107936292)

Room was quiet and airy. Room was clean.

Waiting for a lift was horrendous and especailly bad at peak times. Quality of food and the ambience of the restaurant in the hotel was poor. There should be an iron and an ironing board available in the rooms, getting to the 6th floor was difficult given the general difficulties with the lifts. The bed was really hard. Television had three stations programmed in no logical order and the set was so far up on the wall it was difficult to watch.

OK, enjoyed London but hotel was very expensive for the standard of accommodation it provides. (107718144)

Location - very central

Bathroom was not clean & towels were very bad quality. Long delays for lifts.

Very happy would use again (107508581)

Location, friendly staff and clean rooms

Noisy guests at 5am

No overall comment. (107607215)

Location, speed of check-in and exit

No internet facility in room (REALLY problematic!)

No overall comment. (107261880)

I would recommend to friends to stay at your Hotel (107156275)

The female trainee on the Check in desk was polite, neatly attired, pleasent and she had a smile. I would like to complement her. Also the African gentleman at the information desk was polite friendly and quite helpful.

Not bad for value in central london (107104291)

Room was clean and had really goo d views

Staff not very polite at reception, the receptionist who booked us in was a trainee and didn't know what she was doing, but the other staff around didn't help her. We weren't explained how to use the room key or where any where was in the hotel or if we had any questions.

complete disgust and disappointment, your advertising of the hotel should be reported to trading standards (97408568)

fleas, dirt, poor service, grubby rooms, smelly rooms, dirty mattresses, more like a hostel

No overall comment. (107267012)

Fine for a weekend break but as rooms were small any longer would be too much (97132628)

lovely friendly staff and very central to everything

small rooms that need updating compared to the front reception etc

Would not stay there again in a hurry, I felt it was exspensive for what we got.. (99443488)

The bed was clean and comfortable.. Nice but exspensive bar.

The room was extremely small, the shower was cold both in the evening and the morning. Very limited choice of tea and coffee, like many people I used de-caffinated coffee.(this choice was not available). The breakfast was only just adequate, I felt it was like eating in a canteen and the full breakfast was badly cooked and again with limited choice,(not the best 3 star hotel i have stayed in). You have to wait a long time for a lift, as there are about 11 floors, we were on 6 and had to wait about 10 minutes, not good if you are in a hurry..

Lovely, central hotel with friendly, helpful staff. (97992165)

Excellent location, friendly and helpful staff. Comfortable room with good facilities.

Check in was a disaster. We arrived early and left our luggage but were not told to complete the paper work. When we returned at 14:30 to check in, we were told our room was not ready/cleaned, and may not be till later that evening, as we hadn't completed paper work on arrival at 10:00. We had a further one and a half hours to wait before we could check in which is very inconsiderate.

Reasonable value for money for central London location. (97301007)

Good location, close to the Tube and central London.

Breakfast quality poor.

Room was functional, hotel was well-located for my purposes, and staff were helpful, particularly the concierge staff. (97751949)

Room basically worked as needed, except that toilet-paper holder was broken. Coffee-maker in room.

Drink machines on lower two floors would not take Pound coins; no apparent effort being made to fix them (desk staff said they "sometimes work"). Room was very small.

The check-in was a little slow and when we arrived at our room it was still full of someone else's bags. The staff were appologetic, and gave us another room straight away. The location was fantastic, we were able to walk to China Town for a meal and then onto the theatre and walk back again. The only downside was inadequate double glazing that let in a lot of city noise. We would book again, but next time we would ask for a room facing the rear rather than the front of the hotel. (97090529)

Central Location, very reasonably priced

Poor double glazing letting in a lot of city noise

No overall comment. (97125233)

No overall comment. (97350611)

Smart reception area. Very good central location.

Rooms require a little updating.

Did not realise that there would be steps to the reception. One of us was on sticks and this proved awkward. (97681132)

Comfortable beds and good shower

Extractor fan going all night and terrible smell of food when window was open.

may stay again but would request a room away from busy street frontage (97851824)

Clean and excellent central location

check in very slow (15 minutes)Room over looked Tottenham Court Road and although windows closed, very noisy, disturbed at 4-00am by shouting from the street

No overall comment. (97846860)

No overall comment. (97657398)

This is a good hotel for a short visit. If you want a no frills place to stay this is it. I will come again. (97893727)

The staff was helpful and efficient. The room clean , the bed comfortable. Breakfast was plentyful and varied. The restaurant exellent.

The room was a bit warm at night and the television had poor reception.

I liked the hotel, but if I'd known check in would take so long, I might have planned to arrive at a different time of day (97715932)

The view from 9th floor was great. The room we had (at end of corridor) was a really unusual shape, felt very spacious. everything very clean

The 20 minute queue to check in - heaven knows how long it would have taken if a coach party had arrived in front of us - why have only 3 desks open at 2pm on a Saturday - prime check in time.

We were told we were given an upgrade, as it was my boyfriends birthday, but the room as no bigger than my bedroom at home and includes the bathroom. Very disappointed. (97938582)

close to west end

The room. Very very small.

No overall comment. (97924791)

Good Hotel in Good Location at fair price and with helpfull staff. Lifts need an update/computer control. (97307414)

good location, clean room, helpfull staff

Uk hotels have never even heard of Air Conditioning !, an Oven even in winter, only way to cool the room was to leave the window open (noisy !), the lifts were old when Noah was building his boat ! often 10 minutes+ wait to get down from the 8th floor.

No overall comment. (97709554)

helpful staff working as a team

room was very small and very noisy

No overall comment. (97104881)

No overall comment. (97162759)

A well located hotel in central London. Reasonably priced for the facilities. Would certainly use the hotel again as it is a gem for overnight stays in town. (97097798)

A nice room with the seperate living area. A great view from the bedroom window. A clean hotel

The central heating did not work but an electric heater was in the room which worked fine.

would not stay again (97108845)

nothing

rooms far too small

No overall comment. (99282915)

No overall comment. (97972983)

far too small and very very basic for the amount of money required!!!!

Great position for Oxford Street and shopping, also great for the theatre's. (97480472)

Clean and tidy

Slow lifts

I would have liked to have known that this hotel would'nt satisfy my requirements in relation to having an Internet connection or/ and a suitable room to work in. (97226515)

The location (central London). The bar and the restaurant downstairs(Chinese)

No wireless connection for the Internet on my room. When I asked to get a cable I was told that this connection only was a dial-up connection.I had to work between meetings downstairs by the lobby (not sufficient, - will not choose this hotel on business trips again).

I really liked the fact that there was an ironing board and iron available on the 6th floor, that there was a fan in the room and that there were spare pillows (99816843)

Location, cleanliness and the fact that because it was so busy, there were enough people at check in so that the queue moved very quickly

Rooms VERY small but expected in city centre location. Towels were too small.

No overall comment. (97701290)

Hotel room was fine - just what we needed. I was impressed by the bar staff remembering our order for the second round, despite the fact the bar was crowded.

It would have been nicer to have a better view!

this is fantastic hotel which i have recomend to friends and family. all staff were helpful and friendly and the room was great. (97156109)

my room were clean and had very thing you would need in them. ie tea/coffe, hair dyer, shower gel etc.

good welcome from staff, helpfull when needed, comparitable saving on parking when using hotel, did not get to use all of hotel facilities so i cannot give a fully informed review (97226792)

good comfortable bed

very small room, poorly lit

v poor staff, cleanliness, room size and facilities. Would not recommend this hotel. (97139579)

location

poor check in very small dingy roomwhich needed decorating, v old poor shower

No overall comment. (97078941)