The Crown

No overall comment. (107557395)

No overall comment. (107279135)

excellent - would highly recommend (107110148)

firm bed, large bath, free internet, heated towel rails, free parking, free bottled water

aircon not working, renovations in restaurant disrupted service

No overall comment. (108043390)

Miserable Breakfast.

It met the needs for a one night stay. (97708833)

Local to the wedding venue; pretty hotel and pretty village.

I found the temporary location of the reception to be poorly identified; the receptionist was not aware of special request for early check in - made via 2 x telephone calls and e-mail; she could not find the keys and appeared harrassed and flustered by our arrival; the fire doors leading to our room were covered in dirty finger prints, this continued into our room where the fingerprints were evident on the inside and outside of the room door, the bathroom; there were scuffs and dirty marks on the wall next to the toilet and on the bath panel; the air conditioning did not work - stated Fault 02; the shower was extremely weak and I found the mixer taps to have more force and so used this instead.There was inadequate lighting to apply make up and I had to remove the lamp shade on the dresser to improve this. The 'superior' rooms in the court yard area looked very quaint; the garden was very pretty and the village of Old Amersham very pretty. The breakfast choice was wide but the waiter did not deliver the requested egg choice and the continental choice was limited at the appointed time we arrive - no cheese, no croissant and only 2 flavour choices of yoghurt.

We would choose the Crown again. We liked the staff, the room and the breakfast. (108030155)

Charming and helpful receptionist who apologised for the renovations which were taking place. Very pleasant room and bathroom (116). Recetionist offerd help with suitcases and to change our room as the air conditioning was noisy. We chose not to change as we liked the room and were able to open windows.

Sorry we were not able to see the hotel in its renovated state

No overall comment. (97353886)

Recently refurbed, given an upgraded room

Breakfast full english, was small portion. Staff at breakfast were not very on the ball. Not very communicative. Reception staff very helpful.

No overall comment. (97865288)

as we were very happy just one thing room was very hot at night other than that we were very comfortable thank you all (97021652)

very good clean and comfortable staff were helpfull we would come again

Our stay was as expected, although we rarely stay in hotels in this country. We had an excellent breakfast and were able to invite our family to join us. (97139807)

clean and with a good bathroom

the room seemed small for one with an 'executive' label

No overall comment. (97295835)

The hotel is beautiful, as is the town, albeit very quiet! The staff were delightful and very helpful throughout our stay. We happened to be upgraded - the room was spacious, clean and elegant with a very comfy bed! Breakfast the next morning was lovely with lots of choice. We were going out that night so didn't have a chance to try the evening menu, which looked great on paper. Hopefully we'll stay there again. Only thing which would have been of use was to know that some of the rooms are outside the hotel in a courtyard block. We were upgraded to an outside room which was lovely, but some people may prefer to be in the main building. (97475460)

The Crown is a beautiful hotel - staff very welcoming, room clean, spacious and very elegant, breakfast very good.

No overall comment. (97045292)

Booked for my wifes birthday present as she was is a fan of the film 4 weddings and a funeral and of Hugh Grant, we stayed in the room used in the film.

Great historic building and location, shame that the hotel did not take advantage of the potential. We had a free upgrade to an executive room but this seemed only just adequate as a standard and was quite small. Bar and restaurant areas cold and unwelcoming. I only ever saw one couple eat there during our two day stay. Freezing cold weather (February nights down to -6) but only one fire lit and that was on the verge of going out - not as advertised. Breakfast was a dismal affair with underdone toast served 20 minutes before the poorly prepared cooked breakfast arrived. Tea was like hot water and to a person every guest asked for an extra tea bag - a cost saving exercise gone mad. No newspappers avilable, either to be deliver to rooms or in the hotel, perhaps it was just too much bother, which seems to sum up our impression of our stay. (97746005)

No overall comment. (97687586)

Everything. The hotel is a wonderful place to stay whether it be for business or pleasure.

The hotel building is exactly what you see, a beautiful old English structure, however, I stayed in a what looked like a converted barn out the back in the car park. Décor was old and tired, Bed linen was stained (although laundered), no hot water on one morning, staff were foreign and therefore (probably inadvertently due to language difficulties) were rude at times, although the service in the bar and at breakfast was good, The restaurant was taken over by a single party on one night and closed to other residents, who were catered for in the bar. Didn't use the restaurant after that and stuck with bar meals which were OK. (97596308)

Wonderful building

Décor was old and tired, Bed linen was stained (although laundered), no hot water on one morning, staff were foreign and therefore (probably inadvertently due to language difficulties) were rude, dismissive and offered poor service.

No overall comment. (97542184)

Comfortable room well serviced by staff.

Some room (22) equipment (TV remote) was inoperative. Also the room was noisy due to ongoing renovation work in surrounding areas.

The Hotel is full of charachter and is strongly recommended as an antidote the 'corporate hotel' (97666488)

No overall comment. (97561519)

The bar had a great atmosphere. The menu in the restaurant was great and our meal was excellent. I really enjoyed my stay. (97694430)

The Crown has a lot of charm and the rooms are lovely and comfortable, fitting in with the overall look of the hotel very well. The rooms were well heated and had everything we needed, including tea-making facilities and a good shower (I didn't find a hairdryer but as I didn't need one this was not an issue for us). The check-in and out was disorganised as there was only one person at the reception desk performing all tasks meaning we had to wait some time. There was also a lot paperwork that had to be filled in for each room (even though we were paying for all of them). Breakfast was adequate with a good choice, although the service was poor and slow. Overall we really enjoyed our stay and I would recommend The Crown if you want to stay in a picturesque hotel in a lovely village (but not if you need top-class service). (97333534)

The hotel was charming, the rooms were beautifully decorated, comfortable and clean. Ample parking.

Check in and check out was disorganised and service for breakfast was bad.

We had to book the accommodation in a hurry & it all worked very well at a most difficult time. We had not planned to be away so close to Christmas. It was also good to be able to park the car without bother. Thank you. I would not hesitate to recommend the Hotel to others. (97674049)

It was very warm, cosy & welcoming after a very emotional day attending a close friend's cremation & Thanksgiving Service

No overall comment. (97467173)

No overall comment. (97614688)

comfort

No overall comment. (97171178)

The building is beutiful, very old and appropriately decorated for Christmas. Rooms are, as a result of the age of the hotel, smaller than average, but perfectly adequate

Accomodation was fine - very comfortable bed!

I was very pleased with the stay and accommodation. The staff especially were very pleasant and responsive whilst not being intrusive. (97556312)

The best thing was the staff who were very friendly, responsive and pleasant.

I asked for as quiet a room as possible and my room was over the street but as I booked quite late I expect there was no alternative

Very very good experience, both of Active Hotels and the Crown. I mixed the date up on my booking form, and this was revised without incident or charge with one phone call. Exeptional value for money. (97765225)

The staff were very friendly, the room was an excellent standard, the food was first rate and the whole ambience was fantastic.

The shower was not powerful enough, and there was no remote control for the TV, but they were very minor points.

Very nice hotel and staff but would have been nice to have seen some English staff and a few less polish. Lovely breakfast. We will stay again. (97771082)

Warm and comfortable

It's a good job my Husband and I are past the honeymoon stage!!! The headboard on our bed was so noisy, we couldn't even move as it made a total racket!! As a result I hardly slept at all.

very old world hotel but bang upto date furnishings and fittings in the room. as above the car park is difficult to find from the main road but overall a well run hotel with friendly staff (97718354)

new refurbished room very modern yet very old

nothing except the car park is poorly signposted

No overall comment. (97503769)

old charming hotel

the guest bed was not done up, and no one offerd to help with it.

No overall comment. (97151748)

No overall comment. (97978430)

Location

Room was very warm.

No overall comment. (97168766)

Room ok but could do with a refreshing

TV remote not working and couldn't be replaced

Very nice, would stay there again.(and that is not what I have found from other Macdonald Hotels) (97890004)

Very pleasant room

The Crown is an old hotel in the very pleasant town of Old Amersham. The Hotel was very nice and I should imagine the quaintness would appeal greatly to American tourists. It was quite a long walk to our room and would certainly not be suitable to the less mobile. Our room, although pleasant, was a bit on the small side and I did not like the way that the bed leaned to the right hand side due to the uneven floor. As I said this would be a great hotel for those looking for an old place with a bit of history but I would prefer a larger modern room. Furnishings and bedding very nice. TV reception in room was poor. Breakfast was included but the continental buffet table was not particularly inspiring and the smoked haddock that my husband had was miniscule. I had the traditional English breakfast which was served on a boiling hot plate, the egg was still cooking(!) and was very small compared to most English breakfasts. (99109837)

The hotel was old and would appeal to American tourists. The grounds were nice although there was no opportunity to sit outside for a drink as the weather was so bad. Everyone was very polite and courteous.

The floor in the bedroom was uneven, due to the age of hotel, not comfortable to walk on.

No overall comment. (99859420)

character of hotel, cleanliness, tasteful decor, good facilities, comfy bed

Room - no socket near kettle so had to move it! Ditto for iron/board.

The hotel seems to be split into two sections, one traditional and one modern. If you are unlucky enough to be in the modern section, be prepared to walk across the courtyard and car park to get to your room. I was very disapointed with the cleanliness of the room, especially the Bathroom. There was no hot water available for a shower/bath. We had to queue to get a table for breakfast, when finally seated and after 45 mins, our cooked breakfast had not arrived. Staff efficiency and quality of service was abysmal. Was so disappointed- this hotel stay should have been a real treat. (99017485)

Great location in Old Amersham

No hot water available for bath/shower. Waited 45 mins for a cooked breakfast as only one chef was on duty.

The hotel was just what we expected to find in this lovely village of Old Amersham. It must be very expensive on maintenance and up keep but try to preserve the charactor of the hotel. (99340993)

The lovely old world charm of this hotel has been retained. All facilities are of a high standard and the food was excellent

The service was rather slow in the bar on occasions.

No overall comment. (99978557)

We had a pleasant enjoyable stay. We dined in your restaurant and there was no difficulty in taking our last minute booking. Service in the dining room was a little slow and a little unorthodox but certainly didn't spoil the stay. (99053706)

It was an attractive room and nicely furnished. It provided unique accommodation rather than the typical hotel room.

no views but it didn't particularly bother us

No overall comment. (99656010)

bedroom and public rooms clean and tidy.good breakfast.

nothing,the accommodation was fine.

No overall comment. (99993649)

Location wonderfull setting

The complete lack of any management bar had very poor selection the only bitter was off. This was a 50th wedding do and expected the heating was on full and not turned off until about 8pm so was very uncomfortable inside the hotel,The level of service was appaling English was not the first language of all of the staff so simple requests were not understood we had a hour wait for breakfast and by the time mine came they had run out of several items. This is by far the worst level of service I have had at any hotel.

No overall comment. (99877482)

Charming receptionist. Helpful staff. Good location. Historic building. Nice breakfast - the waitress even rustled me up an off-menu plate of fruit.

Tiny (but perfectly adequate) room. Weird hessian curtains.

No overall comment. (99168543)

The historic sense of the hotel, good size bedroom, lovely beams and decor. very comfortable.

We were going to eat at the restaurant but were told by a couple who had just left not to bother as it was very bad. So unfotunately we had to find another restaurant which was a shame.

No overall comment. (99390079)

Beautiful hotel, everything effortless.

Extremely satisfied with booking, hotel, staff, location etc. (99420301)

Excellent location for my purposes. Very comfortable room. Courteous staff. Good service

No fridge or hairdryer, but as only staying one night, of no importance.

No overall comment. (99767296)

Character of the building

The bedroom directly over the bar can be noisy and the car park was very difficult to locate for first time users. I was also charged for two calls which I made to 0800 numbers, ie., free phone numbers. These charges were later removed from my bill but only after I complained.

No overall comment. (99508024)

The character of the building

The Crown is a lovely place to stay, particularly if it's a romantic setting your after. The halls and rooms have an old world charm, no straight lines, tasteful decoration, it has 'character'. Although we got the room as a cheaper deal, we were treated like we were in the Bridal Suite. We loved every minute of our stay. The only fault I could find about the whole of our stay was the telly didn't have very good reception... but we didn't watch much! Sarah and Paul. (99483646)

We thought the hotel was wonderful! Pleasant, efficient staff, a romantic room,and the historic surroundings added to the ambience. The breakfast was yummy too! 10 out of 10.

Not being able to stay in it longer.

No overall comment. (99698615)

Bathroom VERY cold, no radiator, only warm towel rail. Lights flickering, brown marks on light shades indicate too high wattage bulbs. Breakfast served in room, no condiments. No sugar bowl for tea. Room clean, bed warm and comfy. (99598844)

Clean and comfortable

wi-fi came and went! Check out, 8 people in front of me, only one person on reception.