Colin from London, GB (Young couple) 02 January 2009
No overall comment.
(107784675)
Anonymous (Family with young children) 17 December 2008
Good price
(107226680)

Noise - boiler and parties and smoking area outside windows
Anonymous (Mature couple) 08 December 2008
The hotel and staff are very nice. The location of the hotel in the middle of the town, is quite bad and extremely noisy.Hotel car park open to vandalism.
(107712696)

The Hotel was very nice. Bedroom was excellent with lovely clean modern bed linen. The staff were very helpful and pleasant. The breakfast was very good, lots of choice and hot.

The hotels car park was a meeting point for the local rowdy youths, who were shouting and making a lot of noise. Our cars were not safe and we asked to move them in to the staff car park. A fight broke out just under our bedroom window, the police and ambulance were called. Our bathroom had no towel rail or toilet roll holder.
Stephen from Rochdale, GB (Solo business traveller) 05 December 2008
Very good
(107722382)

clean, and nice rooms. Friendly staff

TV not working
Anonymous (Young couple) 18 November 2008
No overall comment.
(107628046)

For a luxury room, there was no fixed shower - only a hand held over the bath shower, which had absolutely no power to it.
There were 2 advertised channels not working on tv in room.
It was a first floor room & the window overlooked a busy petrol station - net curtains would have been advisable.
Even without heating on, it was warm in the room, but it was too noisy to open the window.
Anonymous (Young couple) 04 November 2008
We had a lovely relaxing weekend. Despite our room being above a 'function' room.
(107880462)

Hotel was clean and comfortable

I booked the Romantic Getaway. My advertised bottle on Moet turned out to be sparkling wine, which I found very disappointing. I also had to ask for the strawberries and fruit and a second set of towels as these had not been provided.
Peter from Witham, GB (Mature couple) 29 October 2008
Nice time all round
(107134013)
Howard from Banstead, GB (Solo business traveller) 26 October 2008
Well worth a return visit.
(107397857)

Food; service; value for money - and broadband wi-fi availability a lesson for bigger hotels.
Kevan from Leicester, GB (Young couple) 14 October 2008
Very pleasant.
(107660280)

Excellent room. Wine nicely chilled in bucket on arrival.
Staff very friendly, small enough for personal service.
Quick check-in and out.

Service in restaurant could have been better. Dessert ordered but never brought out! Breakfast was good though
Anonymous (Mature couple) 09 October 2008
Brilliant - loved the area
(107368143)

Good value - food excellent

TV - bad reception in room
Anonymous (Mature couple) 25 September 2008
good value for money
(107177063)

V.good service
and room excellent
Anonymous (Mature couple) 16 September 2008
excellent
(107202521)

This was a very good hotel
Anonymous (Young couple) 08 September 2008
Satisfied with the hotel, good value for money and will re-book in the future.
(107154080)

Excellent restaurant and friendly staff, location easy to find and room was spacious. Clean and newly re-furbished facilities, friendly reception.

The bathroom smelt of chips/greese- I suppose the bathroom shared the same extractor fan as the kitchen, the smell didn't creep into the room more contained in the bathroom.
Anonymous (Young couple) 02 September 2008
Everyone was polite and helpful.
(97445376)

Very clean and tidy room. The young girl serving our break fast in the courtyard was very polite, happy and willing to help.

Loud of fan unit next to our window kept us awake for the two nights of our stay. Unfortunately the shower box was tiny and made showering uncomfortable. In such a nice big bathroom this was a silly design mistake. The courtyard ground was filthy with fags and chips and unswept on both mornings when we had breakfast.
paula from llantwit major, GB (Same sex couple) 06 August 2008
well relaxed
(108023559)

friendly, helpful, clean and well appointed

a bit noisy and bed a bit hard
Roseanne from Northants, GB (Mature couple) 30 July 2008
Very good and very pleasant
(108037342)

Staff at front desk where very helpful and understanding of complications and sorted everything out with professional ease.
Anonymous (Group of work colleagues) 15 July 2008
excellent
(108098831)

nice breakfast, good bed, friendly staff, free parking, flatscreen tv with satellite, nice location
richard from derby, GB (Young couple) 08 July 2008
would stay there again and recommand it.
(108071914)

excellent service, great room and breakfast.
Dave from melton mowbray, GB (Mature couple) 29 May 2008
No overall comment.
(97989699)

clean tidy and relaxing

tv reception was terrible only one channel was watchable
Anonymous (Other) 27 May 2008
No overall comment.
(97883254)

Central location

The overall feel of the room was 'tired' - poor lighting. The shower had black mould around the sealant. If you are unfortunate to get a room by one of the 'house' music loud-speakers, you could be in for a noisy time
Anonymous (Young couple) 13 May 2008
No overall comment.
(97123152)

Friendly staff, clean and good location
Anthony from Tonbridge, GB (Mature couple) 06 May 2008
Overall the hotel provided good value for money with a friendly and attentive staff although it was clear that one or two were new and could benefit from more training especially in the bar area although this may be because they were temporary staff helping during the beer festival. The reception area dealt well with both arrival and departure. If in the area we would stay again.
(97642039)

The room had recently been refurbished and provide clean and comfortable accomodation.
Anonymous (Mature couple) 08 April 2008
The Hotel was easy to find easy to park our car.nothing was out of place. I booked the stay on the internet which gave me enough infomation to book our stay. Thank you
(97473984)

The spiral staircase leading to our four poster bedroom

Nothing, everything was perfect
rupert from oldham, GB (Mature couple) 01 April 2008
No overall comment.
(97998957)
Anonymous (Mature couple) 28 March 2008
No overall comment.
(97793310)
norman from basildon, GB (Mature couple) 18 March 2008
Great online find superb food and great value
(97727354)

It was very good value and an easy to find hotel

nothing
paula from llantwit major, GB (Mature couple) 20 February 2008
No overall comment.
(97153391)

comfortable bed

nothing really
Anonymous (Mature couple) 13 February 2008
No overall comment.
(97791332)
Leslie Christopher from Richmond, GB (Group of work colleagues) 16 January 2008
No overall comment.
(97363914)
Patrick from Montigny les Cormeilles, FR (Solo business traveller) 11 December 2007
Very expensive by comparison with other hotels. Room not for working (impossible to put chair in front of desk)
(97522620)

Room too small. Not enough place for working. Hotel very noisy (mainly night 5th to 6th)
Anonymous (Mature couple) 10 December 2007
Helpful and friendly staff, spacious room and good food; value for money accomodation.
(97759790)
Anonymous (Solo business traveller) 02 November 2007
No overall comment.
(97687086)

Friendly staff
Anonymous (Group of work colleagues) 09 October 2007
No overall comment.
(97139224)
Anonymous (Mature couple) 03 October 2007
A pleasant stay. No real problems. Would happily use the hotel again.
(97525297)

The staff were helpful and pleasant. The public rooms and the bedroom were clean and of adequate size. The breakfast was good. Secure car park.

Plastic sheet on the bed. Lights in bedroom fused, but quickly put right.
Anonymous (Solo leisure traveller) 24 July 2007
No overall comment.
(97278413)

Room size and nice and clean.

The excessive temperature of the room - it was extremely hot with no ventilation and no air conditioning !
Anthony from Tunbridge Wells, GB (Mature couple) 28 June 2007
No overall comment.
(99323606)

Clean, fresh.

Noise from cooling system late at night. (From Courtyard) Poor reception from TV.
Anonymous (Mature couple) 27 June 2007
No overall comment.
(99399227)

The location and the comfort and cleanliness of the hotel

Restaurant at night poorly staffed and breakfast very disappointing.
Anonymous (Solo business traveller) 25 May 2007
As like many hotels they are not up to speed with the DDA as a disabled person and an access auditor it is a gripe I have with many establishments this I am sure is propably through ignorance of the law and not intentional.
(99942683)

The staff were very pleasant and the food was really good.
Anonymous (Solo business traveller) 22 May 2007
No overall comment.
(99837231)
Anonymous (Other) 19 May 2007
The hotel was really comfortable, the staff were extremely helpful, it would be difficult to crtiscise anything regarding our stay.
(99494713)

The care and assistance from the staff and level of service
Rob from CAERPHILLY, GB (Family with older children) 09 May 2007
No overall comment.
(99377577)

Room was small, and bathroom was tiny.
c from Llanelli, GB (Mature couple) 08 May 2007
I was a little disappointed to discover on arrival that the restaurant was closed for a private function but reception were very helpful in finding us a local Italian restaurant that was excellent. Perhaps communication on this at the time of booking could have been better.
(99333057)

The staff ere very friendly and helpful and the room was excellent. I was a little disappointed to discover on arrival that the restaurant was closed for a private function but reception were very helpful in finding us a local Italian restaurant that was excellent.

Nothing, it was clean, well equipped and the room faultless.
Anonymous (Solo leisure traveller) 03 May 2007
The accommodation (in a refurbished room) met my expectations and requirements, and the information provided before I booked was helpful and informative. The staff are one of the hotel's strongest points - friendly and helpful.
(99326212)

The room itself was excellent, and met my requirements, especially for a quiet room (except for noisy neighbours at 0400!).

The shower was inadequate - poor flow. Breakfast was disappointing, although when I asked for a roll (rather than toast) it was provided immediately. The integrated bar/breakfast room was a bit off-putting.
Anonymous (Mature couple) 13 March 2007
i have discussed this issue with the manager whom resolved the issue at hand and did not charge us for the breakfasts - but i will never use this hotel again
(99758524)

the room was lovely - this was booked for my parents as a present and i was extremely dissapointed

the breakfast was disgraceful the service was shocking and the man who served us appeared to be hungover - disgusting!
Andrea from London, United Kingdom;GB (Solo business traveller) 27 February 2007
No overall comment.
(99940038)

I liked the fact that I was able to log on to the internet from my room. The hotel was central and the restaurant was fine - important to be able to eat in the hotel if you are a woman travelling alone for work.
Brian from Nailsea, United Kingdom;GB (Mature couple) 23 February 2007
No overall comment.
(99826575)

Nice decor, comfortable bed

Nothing
William from London, United Kingdom;GB (Young couple) 21 February 2007
Apart from the smell of the kitchen, the hotel was great. Staff were friendly and it was quiet and in a good location. Food from the restuarant was excellent, by far the best bit of the hotel. The room and the food combined were priced very low so this hotel provides great value for money.
(99473791)

Great bed, room and location of hotel

Room was above kitchen so all we could smell was cooking food 24 hours a day
Anonymous (Solo business traveller) 02 February 2007
For the price it was good value, if the shower could be sorted and the noise levels reduced it would be excellent value
(99208146)

Centrally located, easy to find, parking available

Shower had low pressure, very noisy equipment in the courtyard, kept waking me up through the night
Anonymous (Other) 13 December 2006
No overall comment.
(99481600)
Sarah from Strokestown, Ireland;IE (Family with young children) 01 August 2006
It would have been nice to have been asked upon arrival, if we would prefer breakfast in our bedroom, as getting to the restaurant for breakfast before 9.30 after the wedding was a bit strenuous.
(3304852209)
peter from coventry, United Kingdom;GB (Group of adult friends) 26 July 2006
No overall comment.
(3304866498)