Phoenix Hotel

Very good, very clean the beds and bathroom was spotless. Horrendous prices for cooked breakfast though £9.95! (107428655)

We had a free upgrade to a larger room as the one we were allocated for the three of us (2 adults 1 child) was not cabable of accomodating our daughter, this was done immediately with no inconvenience at all.

Room we were originally allocated had no facility to sleep our 8 year old daughter.

No overall comment. (107900030)

Good place to stay overnight only. (107251395)

Breakfast was good and staff were extremely friendly and helpful.

There was an odd smell in my room. The bedroom wallpaper was peeling off.

No overall comment. (107211458)

No overall comment. (107269170)

we always stay at the phoenix as it vry central for what we do in norfolk

i wish the television was more upto date as both of us are diabetic so we cannot drink so we spend a lot of time in the evening in the room and as the t.v. has only 4 channelswe find this very poor

No overall comment. (107294859)

fair to good (107263558)

nice room nice position for town

failed to bring milk to room when requested thought I was paying

Pretty good, this would be our first choice on a return visit (108063432)

The restaurant was excellent and a much appreciated facility

We were not told how to get into the hotel round the back when there was a private party

Well managed, very poor view, esp as the windows needed to be open due to warm weather. This spoilt an otherwise satisfactory stay. (107285079)

Bathroom was good, modern and in particular the shower was excelent. Kettle etc. Snacks, soap laundry all high standard

View of room to the back was very disappointing, esp with noise & smell of kitchen extractors. The room fan didn't work

Just an overnight stop only thing they didn,t put a put-up bed up for one of my children .We managed in the double bed no trouble really . (107182033)

hotel had a very good restaurant the food was very good

Good value for money. (107108844)

Checked in late but the access to the hotel was very accomodating.Very clean rooms, bedding and bathroom.

very hot in the summer and fan didnt work.

good (108040686)

initial stay was excellent

later found out hotel had charged us double however there was reletivly little problems rectifying this with great help from active hotels

No overall comment. (108027824)

very pleasant (108093774)

Room good, food good, parking reasonable.

front doors of hotel locked at 2200hrs on sunday,nobody available for checkout on monday morning until 0800, I was booked in for 3 nights but had to extend to four nights but this got confusing. No real problems just a mix up about opening and closing times

liked the hotel, might stay in the hotel again (108018241)

I booked 5 double rooms & received an email to confirm the booking of 5 rooms. when we arrived at the hotel we where told that there was only one room under my name. The assisant manager then tried to find other accomidation within a 10 miles radius to find that every where was fully booked up. We then had to share 3 rooms. Not happy about any of it at all. Had to wait over 30 mins for our evening meal when nodody else was eating.

Excellent (97436803)

Staff were very pleasant and helpful

You need a lift

No overall comment. (99561472)

No overall comment. (97548933)

No overall comment. (99863019)

The hotel is situated in the centre of a pleasant town. We chose to stay there because it was very keenly priced. But for the noisy fan we would have rated it much higher. (97480361)

Staff at the hotel were polite. Facilities were adequate. The cooked breakfast was excellent.

There was a noisy fan on at the rear of the hotel all night. This made it difficult to sleep (even with the windows closed). The evening catering was not up to the standard of the morning catering.

We enjoyed our stay and would stay again (97006269)

Good food, central

Bathroom a bit small but sufficient for overnight stay. Car parking not very good.

I had a very quiet and pleasant stay . Excellent value . Helpful and courteous staff . (97750802)

the hotel provided very good value for money and the staff were extreemly friendly and helpful (97480509)

centrally located. convenient for sightseeing shopping etc.

the breakfast was not of a very good standard for a country hotel with local produce available.

Pleasant staff and decent food. Room has what you require without being overdone. (97078140)

Staff attitude

Nothing really

No overall comment. (97876323)

An okay hotel, we would use again. The car park was small, only 6 cars, though parking in the street seemed to be without restriction. It looked a bit 'tired' and in need of a bit of tlc. Very clean room and bathroom. (97558773)

Very clean. One of the cleanest bathrooms we have seen recently.

There was a massive problem with damp around the window turning the wallpaper black. We could not make the radiator work, so had to use the extra blankets in the cupboard.

hotel is ok for an overnight stop.price of accomadation and food good value. tried to book out at 7.45am but was told reception didnt start until 8.00am??? girl arived at 8.15am!!!! good job i was not in a hurry!! had room overlooking main street was wolken up at 3.00am with youths reving up mopeds and shouting obviously not your fault but next time i book i will ask for a room away from the main street. (97454685)

clean and comfortable

shower head needs renew/cleaning.could not shut top part of window fully onto retaining catch.

No overall comment. (97455790)

Enjoyed our short stay as we have on previous occasions. Will book and stay again in the future. (97205839)

Central location in Dereham with easy parking. Value for the money paid with rooms adequate for period of stay.

The club/pub next door emptying their used bottles in the bottle bank after their premisis had shut late at night causing sleep disturbance.

Over all we were very pleaed with our stay, both with level of service and with the staff. The only thing I believe that let the hotel down slightly was that the tables in both the dinning room and the bar could do with regular through cleaning. (97093116)

Very Comfortable

Could have possible had another armchair to relax in as there were two of us

General review very good. Hotel appeared very clean throughout. Apart from noisy fan in room and passing traffic on the one-way system outside, still managed to get some quality sleep. Hotel was a little difficult to find because of the one-way traffic system in Dereham. (97028849)

Warm welcome and helpful staff. Comfortable bed. Superb breakfast.

Noisy fan in room. Decided to have evening meal in hotel, but due to non availability of preferred choice of food had to settle for something else. Again beer that I wanted was off in bar, had to settle for lager. Limited car parking. Hotel staff suggested that we parked in the vets surgery car park nearby. Felt uneasy about this as there was a notice warning people that their vehicles would be clamped.

I would have liked to have known that there was no lift, however this knowledge would probably not have altered my decision to stay here, but I may have requested a room on a lower floor. The quality of the food was excellent, although the menu was perhaps a little un-imaginative. Overall, a very pleasant stay, very quiet and very comfortable. (97154302)

Excellent value

There did not appear to be a Lift

It was a quick trip to attend a family funeral. The hotel was good at a reasonable price and we were happy to stay there. (99256022)

Pleasant and smoking free

Car parking a little difficult

No overall comment. (99336341)

No overall comment. (99853393)

This was only a flying visit from Spain for a relatives 70th birthday. I would not choose this hotel ordinarily. On question below regarding recommendation, I would recommend the hotel if visited in similar circumstances to those of my visit. I would not recommend it for a longer stay. (99274883)

Proximity to relatives. Breakfast very good although fruit salad was tinned and not fresh.

Bar - table not clean. obvius that someone had had a meal prior to our sitting at the table, salt spilled sticky table etc. This was not cleaned while we were there. No beer mats for drinks. Bar girl cleared a couple of other tables and wiped those over but never noticed ours. Bar not busy. Room - no hairdryer. Bathroom very small, sink in main part of bedroom

No overall comment. (99744672)

Competitively priced, free parking, well-situated.

Shower could be better, flower box outside window was filled with cigarette ends,

No overall comment. (99841690)

The rooom's were very spacious and set out well, also very clean. The staff were extremly friendly and offered a very good service. They were always on hand to help. The breakfast served were impressive and so were the bar melas available.

A notice appeared in the room saying it was a NO smoking room. It then continued to instruct the occupant to smoke with the window open and use the ashtray provided. NO smoking should mean NO smoking. (99745491)

Clean and roomy with friendly staff. Good breakfasts.

No overall comment. (99738620)

very clean, quiet and tidy hotel

no parking locally. Centre only allows parking until 6am!! ended up in council offices car park. A little walk if you are female and on your own

No overall comment. (99250997)

Overall very satisfactory (3305284028)

Comfortable, clean, quiet

I would have liked to know that breakfast was included in the price of the room. I would have liked to know that there was no lift - we were on the third floor which was difficult at times. I would have also liked to know that it was also an Inn although this did not have any detremental effect on our stay and that it was on a fairly busy street. Great value for money. (3305023394)

The sound construction and cleanliness

Due to the current heatwave the room was very hot (no air-conditioning or fan in the room) and noise from the street outside due to the central location of the hotel. Very limited car parking space.

No overall comment. (3304942773)

friendly, good breakfast

no internet, no wi-fi

The hotel was very flexible with our requirements. We had to reschedule our wedding to the UK after our wedding planner in Crete messed things up. Although we didn't use the hotel for the wedding (only for meeting, lunch and D, B&B) and we were a very small group (only 5), the hotel staff literally bent over backwards for us to make the occasion special. This was a quiet period - I believe the hotel had only 6 people staying in 4 rooms that night. (3304529238)

Clean, comfortable and of a higher standard than we envisaged. Prices were reasonable and location (for us) ideal. We would estimate that both the bedroom and the common areas must have been refurbished no longer than last year. All the staff were polite.

The only fault is that we would have expected the windows to be double glazed bearing in mind the street is quite busy. We stay in many hotels (frequently Travelodges) and always take ear plugs anyway!

All OK. I would recommend the hotel at the price we paid (3304550520)

jazz night. Basic but clean and for the cost good value.

cigarette smell,

See above (3304530138)

Car Park small and not marked out into areas or bays.Bed too hard not double glazed hence noisy as is on busy road,

No overall comment. (3304433204)

Generally good, with as stated friendly, welcoming staff. Handy central location. Attractive building, much more so than it looks on website, where it looks a bit like a warehouse. Staff greeted me by name, as I had told them I would be arriving late. It would have been helpful to have been able to get some food - although there were some nice biscuits in the room. The only slight problem was that Dereham itself is quite difficult to get to by public transport - I had to get a taxi from Wymondham, following a long train journey. Getting there required a good deal of preliminary planning. I also thought that the tariff was on the expensive side for single occupancy, but I could only find two hotels in Dereham on the internet and the other was even more expensive. On the whole a positive experience, and I would stay there again. (3304440787)

Clean, quiet, (Wednesday night), friendly, welcoming staff with good local knowledge. No sign of the toenail clippings mentioned in an earlier review!

Brochure in room stating hotel facilities had such small type I couldn't read it. Food could be available later - at least bar snacks.

No overall comment. (3304040031)

No overall comment. (3304043067)

Excellent value bedroom Good breakfast

Bar area not totally clean and very smoky. Very little segregation of eating and smoking area. Food basic but good value.