Novotel Rotterdam / Schiedam

The stay was good, we enjoyed the room. The breakfast was allright, although the quality of the products not very good (fruit from a tin, donuts with artificial flavour etc.). The staff in the breakfast room did not ask us if we wanted coffee or tea and when I asked about it, I was snapped at. Then they brought us the wrong thing and blamed it on us. We were not very impressed with that, as we clearly stated our order. (108241801)

The decor of the room was very nice indeed. It was clean and the room had little features we really liked.

The trip to this hotel was pointless for us. The point of booking this hotel was that we would be able to cancel our booking if need be, because we were going to have an event the next day that was cancelled at the last minute. The hotel policy on the website was contradicting the booking info we got through Booking.com and in such a way that it was not beneficial for us. Booking.com were okay with us cancelling, but the hotel did not give us that possibility. Not even the flexibility to get a voucher for another date (only if we said a specific date within 4 hours, which we could not do.) In the end it was a waste of money..

No overall comment. (97070560)

Relaxed, good helpful staff, child friendly

the pool should be heated. The hotel description should have stated the pool was not heated