Villa Ratskopf
Unterm Ratskopf 47, Wernigerode, 38855
How to Book and Cancel - Villa Ratskopf
What happens if I need to cancel my booking?
If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Will my credit card be charged when I book?
If you have not found an answer to your question here, visit the Help page or Contact Us
Policies at Villa Ratskopf
Check In / Check Out
- Checkin from 15:00 until 18:00
- You must check out by 10:00
Accepted credit cards
- We do not accept credit cards.
Important! Policies may vary from these depending on your room, date & rate selection. Please check the room information when booking.
Deposit Policy:
No deposit will be charged.
Internet Policy:
Wired internet is available in the business centre and is free of charge.
Pet Policy:
Pets are allowed. Charges may be applicable.
Parking Policy:
Free public parking is possible on site.
Extra Charges Policy:
VAT is included.
Service charge is included.
EUR 1.80 city/tourist tax per person per night is not included.
Child Policy:
All children are welcome.
All children under 6 years stay free of charge when using existing bedding.
All children under 2 years are charged EUR 3.00 per night and person for cots.
All older children or adults are charged EUR 15.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 2.
Cancellation Policy:
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 80 percent of the first night will be charged.
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