Hotel Excelsior
Sonnenbergstrasse, Arosa , 7050
How to Book and Cancel - Hotel Excelsior
What happens if I need to cancel my booking?
If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Will my credit card be charged when I book?
If you have not found an answer to your question here, visit the Help page or Contact Us
Policies at Hotel Excelsior
Check In / Check Out
- You may check in from 15:00
- You must check out by 11:00
Accepted credit cards
- Visa /
- MasterCard
Important! Policies may vary from these depending on your room, date & rate selection. Please check the room information when booking.
Deposit Policy:
No deposit will be charged.
Internet Policy:
Wireless Internet Hotspot is available in the entire hotel and charges are applicable.
Wired internet is available in public areas and is free of charge.
Pet Policy:
Pets are allowed on request. Charges may be applicable.
Parking Policy:
Free private parking is possible on site (reservation is needed).
Extra Charges Policy:
3.6 % VAT is included.
Service charge is not applicable.
City/tourist tax is included.
Child Policy:
All children are welcome.
All children under 5 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
One child from 6 to 11 years is charged CHF 90.00 per night and person in an extra bed.
One child from 12 to 15 years is charged CHF 110.00 per night and person in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1.
Cancellation Policy:
If cancelled up to 30 days before date of arrival, no fee will be charged.
If cancelled up to 21 days before date of arrival, 50 percent of all nights will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
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