The Cumberland - A Guoman Hotel

No overall comment. (108988763)

No overall comment. (107167230)

Reception desk is very slow and we waited for approx 15 mins just to book in

Because of the location I would stay again by myself. Not suitable for a family vacation. The cost was easily affordable. (108493343)

Check in was easy at the front desk. Location was GREAT. Lobby was interesting. Staff members were helpful with keeping luggage until check in time.

The wait for the check in was long. Rooms way to small. No lounge facilities. Internet gave problems.

No overall comment. (108682304)

Very clean and high quality finish in rooms very close to main shooping area,

Had to queue over 20 mins to be seated for breakfast not good when you are hungary

Very nice hotel and great staff I will definately stay here again and recommend this hotel to my family and friends. (107437024)

Excellent

No overall comment. (107444380)

Clean, efficient

Room was sold as a Deluxe Double but was a very small room. small double bed with one side against wall. When I raised this with reception on check out I was told I must have had a small deluxe room.....as all of the rooms were deluxe..

They could not find my internet reservation, but everything went well. They made a new reservation at the hotel with the same price. (107510921)

No overall comment. (107414326)

Staff very pleasant, great location (107983937)

great location near west end and oxford street, good restaurant in hotel, price of drink in bar very expensive even by Irish Standards breakfast a la carte also very expensive

shower door leaking onto floor, no minibar in room, asked for a shower hat, this did not seem to be available

No overall comment. (108000556)

No overall comment. (97542533)

No overall comment. (97467429)

No overall comment. (97791885)

Staff were helpful, access to desk and room service

room was extremely cold. TV broke down and had to be changed.

No overall comment. (97401813)

No overall comment. (97795605)

The Cumberland still have not cracked the speed of check in - not the people but the software used I think. (97600433)

Overall the hotel and the room were very nice, comfortable and convenient. The check-in and out gave us the feeling of a very cold business attitude. You did not feel very welcomed. The stuff gave us the facts and did not show any will to do more than that. The location is great. (97318156)

The design of the room. The amenities in the room. The bed was very comfortable. The location is great.

The room was not that clean. The towel rack was not warm.

we enjoyed our stay very much, will be coming back for sure (99991746)

everything!!

the prices of food and drink espec Breakfast

No overall comment. (99752793)

Contemporary design Clean Double glazing (peace from traffic noise) Comfortable bed and quality bedding

No overall comment. (99999119)

No overall comment. (99470684)

The cost of eating! No snack menu, dinner menu very expensive and 12.5 service charge being automatically added!!!!

No overall comment. (99887877)

No overall comment. (99571935)

clean and modern

Extremely poor sound proofing between bedrooms

No overall comment. (3305519039)

No overall comment. (3305301512)

Comfortable beds, spacious room, good lighting

No bath, only a shower. Rude and incompetent reception staff.

No overall comment. (3305402782)

No overall comment. (3305528737)

clean, good shower, nice decor.

bedroom a bit small, no minibar, breakfast in room too expensive.

No overall comment. (3305456400)

We booked via the internet. Although confirmation of booking was received, this had not appeared on the computer screen on arrival, and it thus caused a slight delay in the booking process. It was lovely to see Rhodes restaurant. We were not aware of this. Also, we did not bring our gym attire - we were not aware that there was a gym at the hotel, although this would have been more relevant if our stay had been longer. Generally, superb hotel and we look forward to coming again on our next visit. (3305238270)

Modern, fresh, room carefully designed to provide all the essentials to make the stay memorable.

Did not dislike anything

The hotel is generally very good, but the reception area is a bit chaotic as there are no information signs - reception, toilets etc. Also, there is no dedicated areas for smokers/non-smokers, thus non-smokers ang guests with young children are left in smoky areas. (3304418772)

It was clean and functional

Room no 2015 1. Tha bed (double)is positioned tight against a wall, thus only allowing acces from 1 side. Better use could have been made of available wall space for extra storage/shelving.

No overall comment. (3304417608)

No overall comment. (3304831369)

No overall comment. (3304464864)

Beautiful hotel, great location for shops and shows. Very friendly staff (3304482881)

Decoration, friendly staff great location

bed very soft, tv could do with a hinge bracket so it can swivle, fire drill that was very confusing

No overall comment. (3304575368)

very modern and clean

prices of food and drink

No overall comment. (3304522938)

Very good loation in the heart of the London business and shopping district. (3304427005)

Very contemporary and presents its own unique style in design and decor.

Gym and recreational facilities

the overall stay was excellent and next time i am in london will definately stay at The Cumberland (3304333384)

the location with exceptional and was prime location for everything we needed

the light fittings on the bed needed to be knocked a few times to get them working

I found the hotel far too modern for my tastes with a vast cold reception area. Upon check out there were long queues so much so that I went for a walk to allow them to disperse. The hotel was clean and tidy but I wouldn't hurry back. (3304285906)

No overall comment. (3304176656)

I would have preferred an accurate post code which located the hotel. W1A 4RF places the hotel near to Rathbone Place which is actually a GPO building. There is no indication of its true location using the online maps. This information was critical as I wanted a hotel close to the venue, to check in , get changed etc., but instead I had to pay a £8.20 taxi ride to Marble Arch as well as having carry my bag to the event. I suggest you check and alter the postcode information. (3304131476)

The splendid ambience of the atrium space. Peaceful, calmimg, spaciousness.

No overall comment. (3304183134)

Modern hotel - tastefully furnished and not like the normal (dull) hotels you find everywhere

No overall comment. (2952748)

internet-media facilities in room

the bath its modern design bat bad functionality

The twin room size was good but the double room was very small. Also the cobpoard space is small. The breakfast could do with an additional arabic dish i.e hummus and foul with olive oile.But in general I would rate it as good. (3304069260)

The staff atitude in general was good and the cleaneness of the hotel also was good. I would like to thank them all.

Being from the ME and as a muslim the one improvement I would suggest is to provide a higene hose in the bathrooms so we can wash after the use of the WC.

No overall comment. (3304045031)

No overall comment. (2838005)

The booking in procedure was over complicated and the waiting time excessive. (2958658)

Maintenance of equipment in the room was poor: sink leaking, lights not working, showerhead needed cleaning. When checking out we were asaked if there were problems but the staff were not interested in the detail of our concerns

No overall comment. (3011603)

modern and clean

check in was the worst I have ever encountered. It took me 20 mins to get to the front of the queue. Upon arrival at my room i discovered it was the wrong type of room, which could not be dealt with by telephone with reception, so I had to queue again for another 15 mins. Total time to get to my room 35 mins.

No overall comment. (2564449)

location of hotel is excellent. All staff are attentative to your needs (2771874)

Size of rooms are good. Location.

great (2997088)

great